“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Horrendous Experience. Filthy, cockroach infested property, oven/hob broken, dirty pool, dirty carpets, generally dirty all round, WiFi doesn’t work, a property that was described as luxury, but I wouldn’t house my dog in it.
What made the experience worse was the complete lack of care from Master Vacation Homes, who promise to fix issues constantly but never do. Most of the customer service seems automated, as whatever they promise never happens.
The customer service is complete joke, I’d avoid any home rented by these complete jokers at any cost. It seems many customers have experienced the same poor level of property and service.”
“I would strongly caution anyone booking a property managed by this company.
Our experience has been extremely disappointing, primarily due to poor communication, lack of accountability, and failure to address serious issues during an active stay.
From the beginning, the property had multiple problems—including safety concerns, broken furniture, non-functioning amenities, and overall poor maintenance. However, what made the situation significantly worse was the complete lack of responsiveness from the management team.
We requested multiple times for someone to call us, and no one ever did. We were also told that someone would come to the property on 4/6 to address the issues, and no one showed up. This level of disregard for guests—especially when safety concerns are involved—is completely unacceptable.
Instead of proactive service or urgency, we were left to deal with these issues on our own while actively staying in the home. There was no sense of ownership, no follow-through, and no meaningful effort to resolve the problems.
A property management company should ensure that homes are:
• Properly maintained
• Safe for guests
• Accurately represented
• And supported with responsive, reliable communication
Unfortunately, this experience failed on all fronts.
Until this company improves its responsiveness, quality control, and overall guest support, I would not recommend booking any property under their management.”
“We will never use Master Vacation Homes again. Our townhome on Kissimmee at Storey Lake was poorly furnished and woefully under supplied for a group of 6, while they advertise for up to 14 guests. Our pool was gray and unheated at first, then turned green when the heat was finally turned on. It was unusable for our entire trip, and they refused to refund our heating charges. Our dishwasher was unusable, and their inept maintenance crew couldn’t fix it. They are quick to reply that “your input is important…” but funneled all communication into Airbnb’s email threads, and hid behind that firewall.”
“I left items in a drawer in the home a month ago. I contacted them immediately after I got home to let them know. I've been contacting them nonstop over the past month with very little in the way of response. Only that they're contacting their cleaning crew. I emailed again since it's been exactly a month. Today, they say the items were not found. I find that highly suspicious. I gave the exact room and drawer location. I know the items were left. I was the only one in that room. I've been given the runaround for a month now and the response is just "we're not responsible". This is not customer service! Not once did the company reach out to me after my repeated requests. I had to continue to follow up and follow up. Extremely disappointed in this company!”
“BE AWARE!!! If you forget something at the property you will NOT get it back! The cleaning crew are THIEVES!!! Our family rented one of their properties Feb 27-29/26. We left a garment bag with clothes in one of the closets. As we were leaving, we were still in the driveway, the cleaning lady drove up. 2 hours later we realized we forgot the bag. We immediately called the administration to let them know. They were not helpful and very indifferent to our situation. The bag was there when the cleaning lady parked her car next to us. The bag just doesn’t “disappear”. Because of their lack of customer service we will never stay there again.”
“The house itself was nice, but the overall experience was infuriating. On January 3rd 2026, when we were checking out, two of our bags were misplaced on the property while they were on the driveway, which completely ruined our stay. We rechecked the house multiple times and there were absolutely no bags inside, so they did not simply go missing. The cleaning staff’s car was parked directly behind ours while we were loading the bags and after the car left, we could no longer find our bags. This raised serious concerns for us. We immediately contacted the administration, expecting at least basic support, but instead we were met with total indifference. They showed no concern, offered no help and took no responsibility whatsoever. To make things even worse, there were no towels provided for the pools, adding yet another unnecessary frustration. The lack of accountability and terrible customer service from their team was unacceptable. Because of how this situation was handled, we would never stay here again. Master Vacation Homes, do better.”
“Disappointed in master vacation homes. The house we rented four adults five teenagers. We had planned to eat in while there. Due to a rat infestation we were unable yo use the kitchen. The bedroom on the main level could not be used or the bathroom on the main. The host refused to move us are refund our money ! He was definitely not hands on !!!!”
“We weren't given the correct code to get through the gate of our accommodation after a long drive in the pouring rain. Tried emergency number, it's been over an hour and still waiting.”
“Our original AirBnB was a scam, the pool was green among other issues. AirBnB put us here instead. He have a stay for 3 days, yet they would not give us the pool heater because our stay was less than two days. I explained we were staying 3 days, however, they just kept copy/pasting the 2 day minimum. Only reason we booked through AirBnB was for the pool.
Said it was against AirBnB policy and there was nothing they could do. Very frustrating. To top it off they offered us gifts to give good reviews. Break the rules for a 5 star review, but letting us pay for a pool heater was out of the question.
The AirBnB was ok. Little worn, but 3 star without the pool heater issue.”
“My Goodness, after reading all the reviews I am glad I got rid of them, I was unable to see my house for over 2 years due to Covid.
My house was being used and abused by this company.
They were renting my house for as low as 60 dollars a night, for a 5 bedroom 5 bathroom.
My house was, in a terrible state dirty, the grout on the tiles was black with dirt.
Their employees were using my house when was free from guests.
So many things were taken from my house.
Also they changed the password on my internet cancelling my CCTV 🎥 so there was no chance of me keeping an eye.
Stay away.”
“STAY AWAY - DO NOT STAY HERE!!!!
We recently stayed at 8979 Bismarck Palm Road, Kissimmee, FL 34747. We had a package delivered to this address, and the HOA indicated it costs $10 to retrieve the package.
The policy book from Master Vacation Homes indicates the policy is that the package can be picked up at no cost for up to ten days.
However, the HOA stated that this is not accurate, nor has that ever been the policy here. They stated that ANY package delivered to the clubhouse costs $10 to retrieve, regardless of when it arrived.
The property management representative would not concede that their documentation was incorrect. They would not concede that they are responsible for the documentation in their unit. They would not entertain refunding/crediting the $10.
When we asked to speak with a supervisor for an alternate recourse, we were lied to about manager not present, on vacation, and otherwise discounted our request to seek an alternate representative to further our dialogue. The representative was rude and confrontational, and obviously didn't want us to speak to anyone further about how she had dealt with our situation thus far.
Separately, and we weren't even going to go down this road, but:
1. There are 5 towels in the entire property - for 9 people
2. Two of the bar chairs are falling apart and unsafe to sit on.
3. The kitchen faucet stem is almost falling off the sink.
4. First floor shower door doesn't open/close.
I'm certain we'll find more, just like every other review I have since read about Master Vacation Homes property management. I will be interested to see where this goes, if anywhere. Some companies do the right thing when they find they, or one of their representatives are in the wrong. Others do not, because that is just how they operate their business.
Ultimately, this is just another property management organization that is poorly managed, in it to make a quick dollar, and with absolutely no clue what customer service, honesty, or integrity even mean.”
