Matalan Reviews

“ I am more than happy with the items I bought in the Rhyl store, the problem being we bought more than we originally intended due to all the special offers in store, when we got to checkout we were assured all the discounts are automatically taken off at till, on checking the receipt only one of the offers were taken off our bill, the staff treated me with disain for questioning the receipt but the first item was near till so young lady checked were I got my coat from and confirmed it was on a stand with all coats 25% sign in place so should have discount so refunded, then checked duvet and 2 other items so refunded those, then when we got outside to car noticed 2 more not reduced so went back in and refused to give discount so handed back for refund, asked to speak to manager and after a while came back with a woman and after telling her what happened asked me if I wanted to speak to manager ! ! I told her I had to go as I had been there half an hour after paying so would contact store direct, what a mistake, online help is awful if you can get someone to answer, after 5 weeks of back and forth got a reply about not helping me online and to return item to store - they don't even read messages so eventually telephoned, confirmed my number on their screen and 4 days later sent them a message to ask for retuen call, now a week later still no response - HAS TO BE THE WORST AND MOST IGNORANT CUSTOMER SERVICE EVER ! ! ! ”

“ which was sent via 7 emails and 1 customer service email got my refund! Informed verbally on the phone that I would receive a £10 e-voucher which never arrived, when I queried it via email, was actually asked for proof that this had been agreed. ”

“ Now waiting for my refund. ”

“ Dreadful Customer Service, 14 days to refund an instant payment. Postage costs both ways. Poor quality of clothing, much better deals elsewhere. ”

“ i bought a suitcase last month ! I got to the airport and the handle came away! not even used the suitcase! so i explained this to mataln when i was on holiday via chat and when i came back! i couldn't not find my receipt would they refund it or give me a credit note for the faulty suitcase that they sold me £70 ? no! i have never known a shop to not even go into the system to find the receipt when i have the date and time of my purchases plus my online banking proof. ”

“ Kept my money Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns. After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process! ”

“ Never received refund for returned online goods Tried all means to contact Matalan, was just told yo wait!!! Still waiting!!! ”

“ Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days. ”

“ Placed a click and collect order order never turned up, it got dispatched but it never got dropped off at the store for collection ,got a refund will never use matlans click and collect again. ”

“ NO STARS !!! Awful service thought shop if any kind of service at all Very rude grumpy staff Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet ”