“
Never got a reply rang customer services for 5th time only to be told goods are no longer available and they would process me a refund within 7 days they have already had my money 10 days.
”
posted 7 months ago
- Anonymous
“
Placed a click and collect order order never turned up, it got dispatched but it never got dropped off at the store for collection ,got a refund will never use matlans click and collect again.
”
posted 9 months ago
- Anonymous
“
NO STARS !!!
Awful service thought shop if any kind of service at all
Very rude grumpy staff
Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one
Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet
”
posted 1 year ago
- Anonymous
“
Store had closed changing rooms but failed to put up any signs or have staff at self checkout to tell people that their standard return policy had changed and sale goods were non refundable.
”
posted 2 years ago
- Hayley
“
I purchased 3 sets of bikinis for my holidays, one set the stitching broke on the first time of wearng, the 2nd set went all saggy went it got wet, I didn't bother wearing the last set, on my return from my holidays I went back to complain and get a refund on the goods but was refused as 14 days had passed.
My advice to prospective shoppers is to shop elsewhere, poor quality and disappointing service.
”
posted 2 years ago
- Valerie
“
Bad experience doesn't count it !! its the 3rd time that my parcel as got lost in transit for a click and collect .. its been 10 days now and i still haven't had a refund. i have to keep ringing up and they tell me the same thing. i RECOMMEND YOU GO TO SHOP AND DONT ORDER ON LINE ... I WILL ONCE I FINALLY GET ME REFUND !! AFTER NUMEROUS CALLS
”
posted 2 years ago
- Anonymous
“
Brought a top 9 mth ago ticket said £9 got changed £9.50 went back to store got told the price went up but they hey honoured the ticket price
Last week ordered the same top on line got charged £9.50 but ticket still said £9 when I complained to headquarters they said the price had gone up funny that was 9 mths ago and they refused to refund me he difference they obviously don’t mind miss leading customers
”
posted 2 years ago
- Alan
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I was then told that because the order had been lost, I would get a full refund.
”
posted 2 years ago
- James B
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Don’t ever buy Virgin Experience Day vouchers from Matalan. I have been trying to return some, as unwanted, fir over a week. Being given the runaround. Told to return to a store, who wouldn’t accept them. Told me to contact customer services again. They have told me to return to store.
Raised an issue with PayPal. Still no refund
”
posted 2 years ago
- Sophie B
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Then they decided it was lost and they would issue a refund which then did not include the delivery charge.
”
posted 2 years ago
- Anonymous
