“
Kept my money
Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns.
After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process!
”
posted 1 week ago
- Louise
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I'm just at the till point in Rotherham doing a return. The member of staff Alicia has not spoken to me once whilst she's chewing her gum.she never called me over to the till, I had to guess which one she was to use! Not the service I would expect
”
posted 3 months ago
- Anonymous
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I am a disabled customer trying to get a suit for a funeral tomorrow but I can only contact a main number not individual store so I have to try to get to store to ask a question.
In this day and age its appalling service
”
posted 3 months ago
- Anonymous
“
Terrible online service⛔⛔⛔
Order completed online few days ago.
Delivery date was yesterday.
No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update
No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔
”
posted 1 year ago
- Anonymous
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I queued to pay for my goods in the line that you pay a member of staff, I waited a fair while for this only to be told if I was paying by card I could only pay at a self service till.
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posted 1 year ago
- Anonymous
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If it was you, would you continue to do so?
To add to this I contacted the customer service unit and read this out.
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posted 1 year ago
- Lorraine D
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Self service tills are horrendous.
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posted 1 year ago
- Peter S
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Self service tills!!! Absolutely horrendous.
”
posted 1 year ago
- Anonymous
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NO STARS !!!
Awful service thought shop if any kind of service at all
Very rude grumpy staff
Self service machines need the bag option taken off paid for a bag only to have to ask for one then be told it’s not an option any longer after paying for one
Had to waste time queuing up for a refund on the one manned till to be greeted by most miserable person on the planet
”
posted 1 year ago
- Anonymous
“
Very poor service at tills. No smile or courtesy from staff, no thank you. Not the first time either I've had 'no service ' in fact it's every time. Why am I even going back? Never again.
”
posted 1 year ago
- Anonymous
