Matalan Reviews

“ I ordered items online but clothes were not great so i returned them this is where my troubles began, it took weeks to process the return and the ref7nd can only be issued to the gift card then i noticied from their emaild they had not processed the whole order then a few more weeks passed to get the whole order refunded, because my gift card was online i no longer had the log in details, i asked Matalan customer service for advice they said they will issue me a new card and send to my address. ”

“ I am more than happy with the items I bought in the Rhyl store, the problem being we bought more than we originally intended due to all the special offers in store, when we got to checkout we were assured all the discounts are automatically taken off at till, on checking the receipt only one of the offers were taken off our bill, the staff treated me with disain for questioning the receipt but the first item was near till so young lady checked were I got my coat from and confirmed it was on a stand with all coats 25% sign in place so should have discount so refunded, then checked duvet and 2 other items so refunded those, then when we got outside to car noticed 2 more not reduced so went back in and refused to give discount so handed back for refund, asked to speak to manager and after a while came back with a woman and after telling her what happened asked me if I wanted to speak to manager ! ! I told her I had to go as I had been there half an hour after paying so would contact store direct, what a mistake, online help is awful if you can get someone to answer, after 5 weeks of back and forth got a reply about not helping me online and to return item to store - they don't even read messages so eventually telephoned, confirmed my number on their screen and 4 days later sent them a message to ask for retuen call, now a week later still no response - HAS TO BE THE WORST AND MOST IGNORANT CUSTOMER SERVICE EVER ! ! ! ”

“ which was sent via 7 emails and 1 customer service email got my refund! Informed verbally on the phone that I would receive a £10 e-voucher which never arrived, when I queried it via email, was actually asked for proof that this had been agreed. ”

“ Telephone atalan customer services who told me I would need to pay for the return of the wrong item and ONLY if they discovered that it was an error then I would be refunded. ”

“ Dreadful Customer Service, 14 days to refund an instant payment. Postage costs both ways. Poor quality of clothing, much better deals elsewhere. ”

“ Kept my money Kept my money! Would not buy online and will not buy again. I am due a refund of nearly £100 for items I returned via Matalan's online portal, yes I had to pay extra to return as they don't offer free returns. After 2 months of battling this I have received £16.00, the customer service is disappointingly rude and obnoxious. The constant blame being out on the customer - I followed their process! ”

“ I'm just at the till point in Rotherham doing a return. The member of staff Alicia has not spoken to me once whilst she's chewing her gum.she never called me over to the till, I had to guess which one she was to use! Not the service I would expect ”

“ I am a disabled customer trying to get a suit for a funeral tomorrow but I can only contact a main number not individual store so I have to try to get to store to ask a question. In this day and age its appalling service ”

“ Terrible online service⛔⛔⛔ Order completed online few days ago. Delivery date was yesterday. No update.I called Matatan today regarding my order,only to be told there was an error with my order & that i will have to wait 24-48 hours before i recieve any feedback.Terrible online service.No update No communication.⛔Warning !!! DO NOT ORDER ONLINE WITH Matalan⛔ ”

“ I queued to pay for my goods in the line that you pay a member of staff, I waited a fair while for this only to be told if I was paying by card I could only pay at a self service till. ”