MATCHESFASHION.COM Reviews

“ This has been beyond bad customer service. ”

“ There is absolutely no customer service by telephone or email. ”

“ Fraudulent! I had some issues with their website and contacted Customer Service for the return label. ”

“ So I wrote to the customer service and they reply with a new return policy “sorry, no returns allowed for orders placed before 8th of March”. ”

“ Dear Customer Service, I have made order on 25th of Feb 2024 and received it on 29th March, and I returned the items on 1th March after submitting return request successfully getting a return authorization number too. ”

“ We should also leave negative reviews at Frasers group page. They chose not to honor refunds for returns made! Same story with many others. I returns the items on the 9th March after submitting return request successfully on the 7th March. Returns reached Matches on the 12th March. Refund was refused! Customer service told me to go to my bank for help. ”

“ Shocking service !!!! Please be aware that returns work with Matches if you are lucky. ”

“ Tried to call the customer service, but their line was not operative (and now I realize why). ”

“ When I eventually emailed customer service today I was told that ‘orders placed with MATCHES prior to 8th March 2024 cannot be returned. ”

“ When you contact customer service they refer you to their policy page, where you do not normally visit to read the small letters. ”