Mazuma Mobile have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Really easy service to use and got the best price for my mobile.
Lots of pick up points, all tracked. Lots of updates even when my phone got to the centre and was paid the same day it arrived to them.
”
- Bryonie
“
Used the mobile phone comparison sites and found Mazuma offered the best price. Sold my handset via the Mazuma website, received the packaging and the instructions. sent package via royal mail, received emails when received by Mazuma and progress reports that the quote had been accepted and paid.
”
- Wesley
“
Great price, great service, can’t really say more!
”
- Peter
“
I have used Mazuma a few times now. Great service on each occasion. Quick and easy to sort out. Free delivery option with easy to use printed label and timely updates on the status. Very quick payment as well. If you’re honest with Mazuma and your phone is as you say it is, you will be paid what they offer you.
”
- Dave
“
As long as you do what they ask, remove your iPhone from iCloud, include the delivery note so they know who sent the phone (obvious), then they are very trustworthy.
”
- Matthew
“
One best platform to sell old gadgets, got paid on same day of delivery, very good service I would recommend to everyone to use Mazuma Mobil to sale old gadgets fantastic.
”
- Anonymous
“
Quick and easy returns and fast money transfer
”
- Colette
“
I chose the option of receiving a returns package for my phone which was sent out to me the following day from Mazuma. I sent off my phone and within 2 days the money was in my account. Really quick service and I will definitely consider using them again.
”
- Anonymous
“
Quick delivery of returns envelope and super quick in dealing with my phone and payment once received. All this done within 3 days.
”
- Kevin
“
It has taken them nearly a month to refund me.
”
- Karen
“
uk after six weeks it stopped working I sent it in with secure packaging and they said we have three days to get back to you with either a refund or exchange.
”
- James Denton
“
Very disappointing- Labels didn’t work so had to pay for postage myself and no refund given considering I risked (covid) going to post office twice
Then the money they paid out was half of that quoted
”
- Mitha
“
Fantastic 5* service. Sent my phone, they received my phone within 2 days I had received my payout! Received email updates at every stage of the process as well which kept me in the loop and was very assuring. If you want a easy, hassle free and professional business to deal with then I would most definitely recommend Mazuma, and I myself will be using them again in the future!
”
- Furhaad
“
Checked out the reviews and thought go on them. Not disappointed absolutely first class fast service instantly paid. Highly recommended.
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- N
“
Excellent service. Would highly recommend.
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- Anonymous
