“Our property Manager has been always informed us of any issues and we have been very satisfied with the service provided both by MBM staff and of the contractors. Keep up the good work.”
“We had spotted a suitable house for rent on Right Move. A telephone call to your office prompted a very "happy-sounding" young lady (she sounded young and it was too early in the morning for the happiness to be alcohol-fuelled !!!!!) to immediately offer us a viewing appointment. We were met at the address by, again a friendly and efficient young man (well, he was young when compared to us !!!), On registering our interest in the house at your office, everything has moved along very speedily. I think this is perhaps the outstanding feature of our experience so far...speed.”
“I have been impressed so far with the responsiveness of the team. I was worried as my original tenant handed in his notice to leave just two weeks before Christmas yet somehow the MBM team managed to find a new tenant to move in just a week later (right before Christmas) so I was not left having to cover any mortgage payments. Whenever I speak to the team they are very helpful.”
“Never had any issues, acted very quick when 1st moving into property, only dealt with Kerri Palmer she is fantastic no matter what the problem was always acted quickly for us. very understanding. Thanks Kerri for all your help!!!l”
“MBM Property has been trading as independent property specialists since 1996. You can be assured that you will receive a professional and competent service. I also satisfied with its services.”
“brilliant!!! we rented for 3 years from MBM couldn't fault them at all. any problems were dealt with quickly would have an answer within 24 hours, very understanding when came to inspections, were friendly when came round, all maintenance issues were dealt with quickly never left long until repaired. couldn't recommend enough!!!”
“We moved to live in France and left our UK house for rental in the capable hands of MBM. We received good advice from them and had virtually full rental take-up for nearly 9 years. House now sold so we had to part company with MBM, but would wholeheartedly recommend them.”
“After being dissatisfied with my previous letting agents, I contacted most letting agents in Derby. Only MBM offered the level of service, professionalism and transparency with future fees that I was looking for. I highly recommend them!”
“I have used MBM for over a year when I transferred one of my properties over from another Derby letting agent. To say they provide a better all round service would be an understatement. If anything needs attending to I get a phone call from them and then they send a contractor round to fix the problem and send me a bill afterwards. No added costs from them - unlike the other letting agencies and happy tenants and smooth running of service.That's what I call a fully managed service!”
“Kept me informed every step of the way including dealing with MY unresponsive solicitors ( shall not be using them again!) Gemma was really helpful and knowledgeable and is a credit to them. Well done, I love my new home!”
“Occasionally need a nudge when asking question's of a landlord. The directors were very slow to issue a refund of accidentally overpaid rent & charged me £20 for the privilege (as per TOC apparently but who reads ALL the small print) The staff I have dealt with have all been really friendly & helpful even when I have been a little grumpy so nothing but praise there. It is my second property with MBM and I can say all issues whether I like the answer or not are dealt with quickly & professionally.”
“We first rented a property through MBM about 14 years ago and found them to be extremely helpful to us as tenants. We subsequently became landlords and didn't hesitate to contact MBM to act as our agents and have been with them for over 10 years. All of their staff are extremely professional, efficient and are a pleasure to work with.”
“MBM consistently exceed my expectations in terms of customer service and transparency in the fees payable by landlords. Having used other letting agents in Derby, I can confidently say I will be sticking with them for the forseable future.”
