“
Bought two door frames, one via B&Q (Refunded on this one).
”
posted 3 weeks ago
- Chris H
“
Disappointed in only 50% refund. All skirting is cut to order which is crazy considering how long it takes for ordered to be delivered. Usually a timber merchant has lengths shelved and picked ready for delivery. Dissapointed they couldn’t deliver the new skirting I ordered, when they travelled all the way up to Wigan to collect the wrong profile.
”
posted 2 months ago
- Anonymous
“
Skirting block plinths are vastly overpriced.
Packaging woefully insufficient - damaged plinths.
Delivery delayed and dumped at door without any notification
Email/Telephone about wrong items and damage - not entertained. Only offering 50% refund.
Never using this company again. Id recommend you dont either.
”
posted 4 months ago
- Anonymous
“
I would not use this company, there customer service is shocking. After returning faulty products, I was only given a 50% refund, I find this disgusting if that's how they run there business it's wrong. Robbing good people of there money. I'm so angry that I ever used this company never again.
”
posted 5 months ago
- Lesley M
“
Sent faulty board wrong size and wonky at one end then sent a replacement wrong again, no refund of the peice offered
”
posted 5 months ago
- Bradley J
“
They only gave us a 50% refund despite us explaining our difficult financial situation to them, the fact I am currently heavily pregnant and we had been scammed out of thousands by a scam trader and they said they would try to reuse them on another order because it’s a popular size.
”
posted 5 months ago
- Naeema A
“
After speaking to customer service it was agreed I would accept and would get a refund of half the cost, as yet I’ve still not received refund so asking for a review I feel is a little premature.
”
posted 6 months ago
- David J
“
Parts of my order didn’t arrive and by the time I had been able to realise I wasn’t eligible for a refund
”
posted 6 months ago
- Harry H
“
Unfortunately I had a poor experience because the timber was unusable due to knots having fallen out leaving holes and the machine planing was faulty in several places.
The good experience is I took photos and emailed them and made an imediate follow up phone call and received a refund
”
posted 7 months ago
- Graham D
“
i hope you address this problem. I think a partial refund is due.
”
posted 9 months ago
- Antonio M
