“
Some skirting arrived damaged, one with edging eve cut to both edges of the board! Misleading images, very sad and will only offer 50% refund
”
posted 3 weeks ago
- Anonymous
“
The order arrived but while that dado rail was as expected the panel moulding was very rough with 2 of the lengths damaged and unusable. I accepted a partial refund however the amount of work required to resolve the issues with the moulding outweighed the refund amount
”
posted 1 month ago
- Dave G
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Bought two door frames, one via B&Q (Refunded on this one).
”
posted 2 months ago
- Chris H
“
Disappointed in only 50% refund. All skirting is cut to order which is crazy considering how long it takes for ordered to be delivered. Usually a timber merchant has lengths shelved and picked ready for delivery. Dissapointed they couldn’t deliver the new skirting I ordered, when they travelled all the way up to Wigan to collect the wrong profile.
”
posted 3 months ago
- Anonymous
“
Skirting block plinths are vastly overpriced.
Packaging woefully insufficient - damaged plinths.
Delivery delayed and dumped at door without any notification
Email/Telephone about wrong items and damage - not entertained. Only offering 50% refund.
Never using this company again. Id recommend you dont either.
”
posted 6 months ago
- Anonymous
“
I would not use this company, there customer service is shocking. After returning faulty products, I was only given a 50% refund, I find this disgusting if that's how they run there business it's wrong. Robbing good people of there money. I'm so angry that I ever used this company never again.
”
posted 6 months ago
- Lesley M
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Sent faulty board wrong size and wonky at one end then sent a replacement wrong again, no refund of the peice offered
”
posted 7 months ago
- Bradley J
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They only gave us a 50% refund despite us explaining our difficult financial situation to them, the fact I am currently heavily pregnant and we had been scammed out of thousands by a scam trader and they said they would try to reuse them on another order because it’s a popular size.
”
posted 7 months ago
- Naeema A
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After speaking to customer service it was agreed I would accept and would get a refund of half the cost, as yet I’ve still not received refund so asking for a review I feel is a little premature.
”
posted 7 months ago
- David J
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Parts of my order didn’t arrive and by the time I had been able to realise I wasn’t eligible for a refund
”
posted 8 months ago
- Harry H
