“
Their initial response was simply that they couldn't refund a delivery charge because "the item has already been delivered," and they have since completely refused to take accountability for their misleading checkout display.
”
posted 2 weeks ago
- Louise J
“
The product arrived not as described. I have since spent 6 days back and forth over email trying to get a return and refund sorted. Nothing has been done. As of tomorrow it will be one full week since requesting a refund and return. This company is one of the single worst I have ever dealt with in terms of customer service and I could not recommend them less.
”
posted 2 weeks ago
- Raith A
“
Not good at all. Products were damaged, sent several emails and received two responses from different people asking the same question. No reply after that. No refund no replacements. Avoid
”
posted 1 month ago
- Richard A
“
Shocking that I ordered wood and it was due later than I was emailed and never even got delivered. Still waiting on my full refund.
”
posted 1 month ago
- William R
“
I have treble experience with this company rong order only 50 percent refund available didn't even bother
”
posted 1 month ago
- Ali G
“
They was supposed to take the skirting that I had ordered wrongly away so I could get refund but the driver didn’t even knock on the door just left new one outside.
”
posted 2 months ago
- Rikky P
“
Wrong product sent and when agreed a refund I am still awaiting confirmation of the refund and money.
This was my second order and the first order I was sent a faulty item
”
posted 3 months ago
- Dean S
“
Some skirting arrived damaged, one with edging eve cut to both edges of the board! Misleading images, very sad and will only offer 50% refund
”
posted 5 months ago
- Anonymous
“
The order arrived but while that dado rail was as expected the panel moulding was very rough with 2 of the lengths damaged and unusable. I accepted a partial refund however the amount of work required to resolve the issues with the moulding outweighed the refund amount
”
posted 6 months ago
- Dave G
“
Bought two door frames, one via B&Q (Refunded on this one).
”
posted 7 months ago
- Chris H
