Skirting World Ltd have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very good company, items arrived on the day they said it would.skirting Very good. Please remember the price is per metre
”
- Warron C
“
Needed a bespoke height for some bullnose skirting and they got back to me very quickly with a price and very reasonable price. Second purchase from Skirting world and would recommend and use again personally.
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- Anonymous
“
Very good product, good delivery and a great price.
”
- Alan J
“
Good product but poor delivery and customer service.
Did not meet delivery timescales and left product outdoors without cover, wrapped only on one end. There was minor damage to the product on the unwrapped end, which I had to spend time repairing.
Customer service does not answer the phone — I had to call about 15 times to get through.
”
- Anonymous
“
The website can be a little misleading, promising 2-3 working day delivery, which yes they do, but don’t tell you it’s £50-60 until checkout, otherwise it’s 10 working days.
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- Kieran M
“
Superb service. Good quality skirting. Free delivery was very quick and instructions were followed.
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- Jason C
“
Disappointed in only 50% refund. All skirting is cut to order which is crazy considering how long it takes for ordered to be delivered. Usually a timber merchant has lengths shelved and picked ready for delivery. Dissapointed they couldn’t deliver the new skirting I ordered, when they travelled all the way up to Wigan to collect the wrong profile.
”
- Anonymous
“
Skirting block plinths are vastly overpriced.
Packaging woefully insufficient - damaged plinths.
Delivery delayed and dumped at door without any notification
Email/Telephone about wrong items and damage - not entertained. Only offering 50% refund.
Never using this company again. Id recommend you dont either.
”
- Anonymous
“
I would not use this company, there customer service is shocking. After returning faulty products, I was only given a 50% refund, I find this disgusting if that's how they run there business it's wrong. Robbing good people of there money. I'm so angry that I ever used this company never again.
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- Lesley M
“
Good product but poor delivery and customer service.
Did not meet delivery timescales and left product outdoors without cover, wrapped only on one end. There was minor damage to the product on the unwrapped end, which I had to spend time repairing.
Customer service does not answer the phone — I had to call about 15 times to get through.
”
- Anonymous
“
The customer service received was really good, the advisor helped me understand delivery times and had good phone manner.
”
- Kieran M
“
Superb service. Good quality skirting. Free delivery was very quick and instructions were followed.
”
- Jason C