MDP Supplies Reviews

Name: MDP Supplies
Rating: 3.53

3.5 Rating 19 Reviews

63 %

of reviewers recommend MDP Supplies

Company Reviews

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Metrics

3.5

Based on 19 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01513342300

Email:

info@mdpsupplies.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend MDP Supplies to anyone, i have been using them for a long time and have had an issue with the red Flex coming off garments after 1 wash. To be told today it is my own fault as i have not pressed it for long enough 12 secs is what they say which it would not stick using that time, i upped the time to 15 seconds and it stuck. Then i get told my pressure is not right it needs a higher pressure but Medium pressure is what they say to use. Now i am getting told i have over heated the items as they have not left any trace of the HTV when it peeled off. So we have gone from its a press time issue to a heat issue and now a pressure issue full of excuses. I have never had any problems with there items before now. I have told them i will never use them again to be told that's fine GREAT CUSTOMER SERVICE FROM ERIN LANE AT MDP !!!!”

Helpful Report

Posted 4 years ago

“MDP is a great company. Their clothing range is limited but their main product is transfer vinyl which they always have in stock. Next day delivery often come on-time depending on the courier you choose and if an item is missing it will come the next day. Very professional service and the staff is very friendly and happy to help with any inquiries.”

Helpful Report

Posted 5 years ago

“I’ve been working with MDP supplies for over a year now. On Friday the 16th of November i placed my usuall order to be delivered the next working day. DPD stated they coudln’t deliver on Monday as they couldn’t find the building. On Tuesday they delivered 1 of the 2 parcels they were supposed to, so i raised the issue with MDP supplies, who told me ‘we are unable to help and we’re not liable for you receiving your order, as we state on our website’. After having spent thousand of pounds on supplies from them, i find the customer service and experience attrocious. I explained my situation and that i need to send orders worth £1000 by Tuesday evening and the answer was well we can only apologise, we can’t organise the delivery for today (it’s still midday by the way...). The lady on the phone was very unhelpful and was not empathetic about my situation nor did she offer any sort of compensation, given the delivery is 2 days delayed and i’ll be incurring a loss of £1000 because of this mistake. Deeply disappointed. Would not recommend MDP supplies again to any of the suppliers i work with and i will personally stop ordering from them as well. If you need vinyl or any Sillhouette supplies i highly recommend ebay suppliers. I have found a few that are actually a lot cheaper than MDP supplies and at least there you’re safe with Ebay protection as well!”

Helpful Report

Posted 5 years ago

“MDP is a great company. Their clothing range is limited but their main product is transfer vinyl which they always have in stock. Next day delivery often come on-time depending on the carrier you choose and if an item is missing it will come the next day. Very professional service and the staff is very friendly and happy to help with any inquiries.”

Helpful Report

Posted 5 years ago

MDP Supplies is rated 3.5 based on 19 reviews