Clockwork Reviews

Name: Clockwork
Rating: 4.57

4.6 Rating 257 Reviews

93 %

of reviewers recommend Clockwork

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4.6

Based on 257 reviews


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Clockwork 5 star review on 19th October 2017

Rudi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not use my SMS credit. Need more documentation.”

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Posted 5 years ago

I'm sorry to hear you're experiencing difficulties. Please feel free to contact us on hello@mediaburst.co.uk with the details of your issue and we can check into this for you. Many thanks, Sarah

Posted 5 years ago

“Terrible service. I have had a support ticket open for over a week now - they initially tried to solve my issue but then ignored all my replies. The SMS PLUGIN for BOOKING CALENDAR DOES not work correctly or in the correct timezone - so if you are anywhere other than GMT you can expect your SMS reminders to go out at stoopid o'clock like 2am 3am 4am ... they might not even go out at all! and the shortcode that grabs info from the booking cal sends incorrect information. it's rubbish.”

Helpful Report

Posted 6 years ago

Hi there. Thanks for your feedback, I'm really sorry to hear this issue hasn't been resolved for you. I can see your ticket is currently with our technical team and they are working on a fix for this plugin's scheduler. It is a large fix and unfortunately will take some time to implement, but they are working to get this done as soon as possible. If Clockwork isn't the right service for you I will be happy to issue a refund straight away for you. Please just send a quick email to hello@clockworksms.com and we can process this for you. Hope this is of help and sorry for any inconvenience caused. Many thanks, Ellie

Posted 6 years ago

“Clockwork on my woo commerce website refuses to send admin texts notifying me of new orders. (Twilio works perfectly BTW) Since it wont work for me I cannot use this software and requested a refund of my amount paid to the account. That request has been ignored.”

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Posted 6 years ago

Hi Steven. Sorry to hear that Clockwork did not work how you would have liked. If you are able to email more details of this issue to hello@mediaburst.co.uk I would be more than happy to look into this for you. I can also confirm your refund has been issued and should appear on your account within the next few days.

Posted 6 years ago

“I'm disappointed. Only less than 10% of sent SMS was recieved successfully.”

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Posted 7 years ago

Hi Ibrahim, I'm really sorry to hear you're disappointed with our ClockworkSMS service. We'd be more than happy to look in to why most of your messages weren't received. Please feel free to email me at hello@mediaburst.co.uk or call 0161 359 3100 and we'll investigate this for you. I'd love to help resolve this for you but if you feel the service isn't right for you I can arrange a refund. Many thanks, Ellie

Posted 7 years ago

“The service did not work, and it is difficult to request a refund”

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Posted 8 years ago

Hi Kevin, really sorry you experienced difficulties sending through Clockwork. I understand you raised a query with our support team regarding an error you were receiving. I had responded asking for some further information and again just after explaining that our tech team had solved the issue. If you're having any further problems or want to request a refund please let us know and we'll be happy to process this for you. Many thanks, Ellie.

Posted 8 years ago

“I think ClockworkSMS is not really stable, and the portal is really annoying. They ask you to fill in your mobile phone number to receive some free credits. A verification code would be send per SMS, but it never arrived (after several attempts). I think it's very poor that a SMS sent from a SMS gateway provider doesn't arrive. Because it didn't worked, I pressed the 'contact us' link: it was broken. To test ClockWork I wanted to add some credit. I started a payment via PayPal but saw that I forgot to add my VAT-number. I canceled the payment, added my VAT-number and started the payment again. When I finished the payment I got an error message (at the very end) "Too much payment attempts made from this IP" . In other words: SMS deliveries are unreliable and their portal is annoying.”

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Posted 9 years ago

Hi, I'm really sorry to her you've struggled with our ClockworkSMS service. We'd be more than happy to look into why your verification code wasn't received and arrange some free testing credit for you. Please feel free to email me at hello@mediaburst.co.uk or call 0161 359 3100. We have quite high security settings for our online payments (to prevent fraud) but I'd be more than happy to discuss this further with you. I can see you have successfully purchased credit and sent a message successfully and I'd love the chance to restore your faith in us but if you feel the service isn't right for you I can arrange a refund. Many thanks, Sarah.

Posted 9 years ago

Clockwork is rated 4.6 based on 257 reviews