“I went to Medicash as their alternative and complementary cover looked good compared to other insurers. However,Medicash's customer service is disgraceful.The wording for claims and what is covered in their policy leaflet is deliberately vague and they will find whatever ridiculous excuse they can not to pay claims.They take an excessive amount of time to respond to emails and do not return calls.If I could give them zero stars I would have done! Don't use them unless you have no intention of ever claiming !!”
“filling in a claims form for a deceased customer is impossible as they ask for paperwork that is impossible to access during times we are living in ( covid) just don’t want to pay out make it as difficult as possible 🤡s”
“Terrible experience in submitting a claim - Had a claim that was itemised. Medicash's policy wording was vague and needs updated. The claim was rejected on the basis that it didn't qualify as an alternative therapy and the team was not helpful in resolving the issue. Don't trust medicash and be careful of their wording. Avoid”
“If I could give this company zero stars I would.
I recently submitted a claim to medicash with all the correct itemised receipts, I had even contacted them to make sure that my claim would be successful and they said it would and my payment would be sent out shortly. I received a letter this morning informing me that my claim had been rejected. I tired contacting them through their website complaint section and their system does not allow you to post your complaint so avoid this company at all costs.”
