“I had an overall good experience with Melbourne Watch Co., and the hiccups I experienced won't be applicable to most people. My address is an APO (military post office). This was one of the selections in the "state" drop-down box on the website, so I placed my order. A couple of days later, I got an email from Melbourne Watch saying they did not ship to APO because FedEx nor DHL delivered there. I understood, but was a bit miffed that I was given the option on the shipping address page if they did not really deliver there. I have signed up with a trans-shipping company that specializes in re-shipping items such as this to APO. The way it works is you have an individualized address with the trans-shipper (a physical address in the continental U.S.) which you supply to companies that won't ship to APO. When your package arrives, the trans-shipper re-ships to APO via U.S. Post Office. They ship Priority Mail with the standard $50 insurance. Once you have the tracking number of your inbound package, you can go to the trans-shipper's website and select options such as Express Mail, additional insurance, etc. My intent was to select additional insurance for my watch from Melbourne Watch. I responded to the email from Melbourne Watch with this shipping address. However, the email that normally goes out with a tracking number did not despatch in my case, undoubtedly because of the manual re-entry of the shipping address by Melbourne Watch. The package had been delivered and re-shipped before I had a chance to select additional insurance. Fortunately, my watch arrived safely. However, I was nervous during the interim that my $650 watch was traveling with only $50 insurance. As stated, the vast majority of people would not have reason to experience this, and I am happy overall with my experience with Melbourne Watch. They did send me an email to apologize for the glitch in not sending the tracking number, and I dealt with a real, live person every time I contacted the company. I've only had the watch for a day or so, but am very happy with it so far as well. I would definitely recommend Melbourne Watch.”
“Received a Collins moon phase watch. Very happy with the purchase and service. However, whoever is doing the picking and packing, just thew in any old watch manual into the box. I received a Portsea watch manual instead - no real issue though. Will definitely buy again from Melbourne Watch Company.”
“Easy no-contact internet transaction with no communication necessary. Delivery from Melbourne, Australia to Oregon, USA was faster than most domestic delivery so no complaints there. The Burnley blue dial literally took my breath away when I opened the box. It is a beautiful piece with an unusually bright blue dial. I only wish that I could afford to get other color ways as well.”
“Love the product. Would appreciate email advice when product is dispatched so we are aware it is on the way. Also regular updates when you pre purchase products as to the expected delivery date.”
“MWC Chelsea is a great looking watch. However, i found the rotating bezel not too comfortable to hold and operate. It could be a very personal issue. I'll be interested in newer designs and future offerings.”
“The watch arrived in a timely manner. At first it took a bit of time for it to grow on me but as the hours ticked away, I found myself dialed in and admiring my Chelsea (blue) longer each time I wore it. I am delighted with my purchase and the timeless look of the watch. The quality and price are second to none.”
“What a truly beautiful timepiece! I am thrilled with my purchase. Thank you. The only very small thought might be to improve the band a touch. A watch is at time let down by the band that comes with it. Please know, I’m thrilled. This is but a small criticism. Slightly softer edges & a tad weightier would be amazing. Keep up the amazing work!!”
