“Handed over my C63 AMG 6.2 litre V8 limited Edition pride and Joy.
Engine ticking issues, random misfires. Wheel alignment.
They carried out an engine strip down, diagnostics work for these terrible random misfires.
A lovely job done. Engine purrs like a cat. Misfires gone. This is my second visit to this team at Slough and will not be my last. I was a little worried about the car as to possibly the amount of work needed,especially with the awful,temperamental engine misfires before I booked her in. But based on my previous experience with this service centre and advice given to me by my circle of friends, to only have this work carried out with mercedes Benz. It's a special car.
On the day I went to collect the car I realised, silly me, that the MOT had just expired, so at very short notice they put her straight into the MOT bay, knowing I was collecting that day. After a little wait and feeling a bit worried, with drinking 3 cups of coffee. They came out and said, " The cars passed" I instantly felt relief. She is special but not a spring chicken anymore. 9 years old, an ageing vehicle.
What I really like about this team is they have the attitude, if it is working then don't replace it. I asked about a few things and they said, " why? It doesn't need it. In the long term I think this attitude gains customer confidence because when they say something needs replacing, then it means,it needs replacing.
When I finally went to pay, I thought the total cost was good, considering all the work carried out. Anyway, thank you to Babar, Michelle, Andrea with her warm welcome, and look forward to future bookings with you.
Regards
Paul.”
“I'd like to thank shak, James and sajid for their outstanding service they provided during the purchase of my vehicle. I would definitely recommend slough mercedes to potential buyers.”
“Thank you so much to Vish for going above and beyond to provide an outstanding service, he really is a credit to Mercedes.
His customer service was incredible, consistently responding to queries and working unsociable hours to ensure all issues were promptly dealt with.
He has a wealth of experience, he was professional throughout and deserves the recognition for his hard work.
I can honestly say that without his help and sheer perseveration to find me the right vehicle that met my specifications, i would not have been able to close the deal.
Vish is a true star within the company!”
“Have to compliment Karis on her professionalism yet again! Experience issues with my GLC and she has found a convenient time for us to return with a courtesy car! Big thanks to Karis for always making this as smooth as possible”
“I am writing this review to express my utmost appreciation and admiration for the exceptional customer service I received from one of your colleagues, Hassan. Although I am not someone who usually writes reviews, I strongly believe that Hassan deserves recognition for his outstanding professionalism and dedication to customer satisfaction. During my recent visit to your showroom to meet the parts team, I encountered an unexpectedly busy car park. Frustration was evident on my face as I contemplated the hassle of finding a parking space. However, to my surprise and delight, Hassan noticed my distress and immediately offered to park my SLS in a suitable bay. This gesture of going above and beyond his role left a lasting impression on me. Not only did Hassan assist me with parking, but he also accompanied me to the parts team, ensuring that I reached my destination without any inconvenience. Additionally, he kindly went the extra mile by offering me a refreshing glass of cold water, recognizing the discomfort caused by the hot weather. This small act of thoughtfulness further exemplified his commitment to exceptional customer service. What amazed me even more was when I discovered that Hassan is a member of the Sales team. I had come to the showroom specifically for the parts team, yet he treated me with the same level of care and attentiveness as if I were a potential buyer. This unexpected display of professionalism and dedication truly sets Hassan apart from others in the industry. As a result of my experience with Hassan, I will not hesitate to recommend him to anyone who is looking to purchase a new car. His exceptional customer service skills, attention to detail, and willingness to go beyond his designated role are qualities that should be recognized and appreciated. I would like to extend my sincere gratitude to Hassan for his exemplary customer service, which undoubtedly reflects positively on the reputation of Mercedes Benz of Slough. It is because of outstanding individuals like Hassan that customers like myself continue to choose your dealership and trust in the quality of your vehicles. Once again, thank you to Hassan for his exceptional assistance, and I hope that his dedication and commitment to customer satisfaction are acknowledged and rewarded.
Yours sincerely,
Mushahid Ramzan”
“Recently visited the Slough branch, what a lovely experience, If only all shopping experiences was like this. Wasn't waiting for long, the hospitality was brilliant met with Vishal. Guy really knows his stuff and makes you feel welcomed. Thank you for such a good deal.”
“I had a bad experience with the Service department at Slough Mercedes.I emailed the Head of Business Raj Virdee who personally looked into my complaint and dealt with it very professionally. He responded to my emails promptly and even called me to apologise. He is an asset to Mercedes. His Customer service skills are brilliant and others could learn a thing or two from him.”
“Tony O, Omar and team you were amazing from start to finish from viewing the car to answering any questions. It was quick and efficient I got my car within 3 days I couldn’t have asked for a better service, whole experience was 10/10.
Thank you lots :)”
“Bought a Mercedes’ from slough Mercedes’, Tony dealt with the process, he was absolutely brilliant all the way through the process, from the minute I walked in to 'just have a look' to driving away in my new car. Tony was always there either at the end of the phone or email, to answer any questions and sort out anything that needed doing for me. I would recommend slough Mercedes’ to anyone looking for a Mercedes’ and ask for Tony in the sales team, he is great!”
“Took delivery of my new Mercedes A250e on Thursday last, and am absolutely delighted with the car. I had considerable difficulty getting my new car paired with the Mercedes Me app on my phone, which turned out to be my fault, as my iTunes id was with the US App Store. Sajid Javid at Mercedes Slough was absolutely determined to get it sorted out for me. He was very knowledgeable and supportive, spent a lot of time on the problem, and solved it to my great relief and satisfaction. Many thanks Sajid.”
“Bought a Mercedes’ from slough Mercedes’, Jemiah dealt with the process, he was brilliant all the way through the process, would recommend slough Mercedes’ to anyone looking for a Mercedes’.”
“I received professional and helpful customer service from Babar. He kept me informed and up to date with progress. I was happy with the service and would recommend Babar Murtaza based on my experience!!!”
“We are so happy with the service we received from Bethenny in the Mercedes Service department.
She was so helpful and had our Mercedes sorted out in no time.
Thank you so much. Mrs Singh”
“Well that's easy! Happiness is a guy called Vishal. From the moment we met him him until we drove away in our new electric car his professional, friendly and helpful approach was outstanding. Never rushed us,and took as much time as necessary to explain everything related to our purchase. And he laughed! So,so important in these computer related times. Eric also gave my wife and I time and again his help approach was outstanding. A team is only as good as its leader so congratulations also go to the head of the sales department. Keep up the good work and we will return.”
“I just purchased the Merc CLA from the mercedes showroom in Slough and I must say from the coffee to the service provided Kulwinder really went above and beyond. He found me the car of my dreams at a suitable price, with so many extras- I really cant thank him enough for his assistance.
He stayed past closing time to ensure I was happy before agreeing to the deal and even gave me a warm handover of the car, so I can be as confident as I was while talking to him about the car, driving the car ! I cant thank hi enough and he will definitely be seeing me again the future !
Many Thanks,
Sara”
“First class service from start to finish. The Mercedes team in Slough were fantastic and their attention to detail was second to none - a special mention to Vishal Bangar and his colleagues Eric and Kulvinder, who were extremely professional and made for an enjoyable car buying experience! Thank you!”
“Great customerserive, Vishal Bangar was very helpful in helping me purchase a new vehicle, he gave me the best options and accommodated me in what I needed.
I would recommend people to by theirs Mercs from Merceds-Benz Slough!”
