Merchoid Reviews

4.6 Rating 1,004 Reviews
90 %
of reviewers recommend Merchoid
4.6
Based on 1,004 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Why is their customer service so bad? Like honestly, they don't reply to anything after they are in the wrong. My package went missing last week and I got usps to send verification and despite that they won't reply to emails.
Asked by Jessica England (2 years ago)
Does this site send their merchandise from inside the EU or from outside? I wanna know if it can stay stranded in the costums in my Nacional postal delivery service.
Asked by Beatriz Santos (4 years ago)
We're based in the UK
Answered by Amy (4 years ago)
Good afternoon, I would like to return a Superman knitted jumper I ordered last november to get a refund (I ordered multiple sizes and I would like to send the "L" size back to you). I live in France, what kind of post delivery should I choose to make sure the product goes back to you ? Should I choose the option "delivery against signature"? How do I know if you have well received the product ? Thank you for your answer, Regards ChloƩ Geslin
Asked by ChloƩ Geslin (5 years ago)
Please email our helpdesk on support@merchoid.com with your order number
Answered by Amy (5 years ago)