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Mihenna Reviews

4.3 Rating 555 Reviews
F
Happiness Grade

Mihenna have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their prices, delivery and refunds.

D

Price - Average

50.00%
Industry Average
I saw good reviews and it was at a nice price range.
- Anonymous
F

Delivery - Slow

33.33%
Industry Average
My henna was not delivered yet. There is a problem with the delivery by usps, which is not solved yet.
- Dagmar Neugebauer
Paid extra money to get a fast delivery. Never got it because apparently my adresse is not precise enough but it’s the same as the last time I ordered. Lost a lot of money and didn’t get the product I paid for.
- Anonymous
The product I purchased didn’t work at all, but I’ll give Mihenna 3 stars for quick delivery.
- Rachel White
F

Refunds - Difficult

0.00%
Industry Average
I have reached out 5 times (via email, IG, Shop, and your website's chat) to find out what happened to my order from 9/2. It is now 9/20. Please refund me for my order!
- Kathy Fritz
I applied it twice and it didn’t take either time. Not a single freckle and I wore the henna for 3-4 hours. I wrote customer service and they responded giving me tips. I told them I’d tried it twice (even on my wrist) and requested a refund. It’s been radio silence since then.
- Anonymous
Followed directions.. maybe I got a bad batch but didn’t get results. Mihenna did give me a refund without me even asking.
- Kara Savage
71.43%
Industry Average
I had an issue with an order(missing a stencil)...I wrote the company and their customer service was above excellent. Quick, easy and they fulfilled my original order immediately. Such a pleasant experience. The stencils work really well....my daughter has been testing them out before her birthday party. Mihenna is a great company with excellent products and choices. Best out there!
- Anonymous
Customer service was great, very helpful! But the henna just leaves orange dots and the fade super fast.
- Alexandra Marie Arnesen
The kits are amazing and perfect for occasions ; however you need to stay on top of their customer service to get your free gift because it took them 4 months to send mine and it was quite inconvenient.
- Amina Bounagui