Midland Van Lines Reviews

Name: Midland Van Lines
Address: 6300 Washington St, Denver, CO, United States, Colorado, Denver, Colorado
Rating: 3.35

3.4 Rating 98 Reviews

62 %

of reviewers recommend Midland Van Lines

Company Reviews

Info

About Midland Van Lines:

For over 10 successful years, Midland Van Lines has been committed to providing excellent service.

Visit Website

Phone:

8008130565

Email:

info@midlandvanlines.com

Location:

6300 Washington St, Denver, CO, United States, Colorado,
Denver
Colorado
80216

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Anonymous

Anonymous // 01/01/2019

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“Well, I have learned a $3200 lesson. I had contracted Midland movers with no exact date and it would be based on sale of my home. They put a sliding date of April to June. But, again, no definite date was set. So when I attempted to cancel since I no longer needed, they refused to refund or even consider a partial refund...even though absolutely NO services and NO packing materials were used or given. I have since learned that NO REPUTABLE moving company demands a down payment. NONE. And reputable movers stated that they would refund when no services were used by the consumer. BEWARE. DO NOT USE MIDLAND. FIND Someone else who does not demand a down payment. Any reputable will not have a down payment prior to move date. Look for these. The questions below: How easy to get a refund? Impossible. The only good is that I learned before I put my things in their hands. Look at reddit reviews and photos. I sure wish I had.”

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Posted 9 months ago

“I guess I should have read the reviews first. So so so so many 1-Star. And I now have the misfortune myself of the same experience. What they tell you when they sell you and when they pick up and what actually happens is far from the truth. I was driven by the fact that they are family owned. But if this is true the family really does not care. They make their money and care very little for such a stressful time for most which is a move. They picked up from our house a week ago and we still cannot even receive an ETA on when we will hopefully get our belongings. The girl in the phone told me like I’m stupid “ Mam we cannot give you an ETA on the ETA”. Well that’s just great our option is to wait 21 days or more? Frustrated,Disappointed,does not begin to describe how we feel. And we still have to see if we actually get everything. The stress this company has caused is understandably one of the worst and I’m 60 years old so that says a lot.”

Helpful Report

Posted 9 months ago

“Not happy with this company. Gave me a quote for $4,800 even after expressing the size of our appartment. On the day of the move the price doubled. Now we have to pay an elevator toll of 100.00 and an extra 75.00 for how many feet to the appartment. In all, we've paid an extra 5,000. Be careful with this company.”

Helpful Report

Posted 10 months ago

“Sales were great, problem was moving day and being lied to by dispatch. I was told I needed a Semi for all my belongings, and a 26 ft truck showed up. I called and they assured me another 26 ft would be there. My furniture sat outside in the freezing weather for 10 hours waiting for a Semi to arrive, and it arrived at 2am. Since there was no furniture in the house, we sat on the floor in the house waiting for the Semi that was promised in the first place. This is all after my moving day being confirmed and it was delayed a day. They were very responsive to my messages UNTIL moving day and there was an issue. Now 30k in and NO responses to their lies and poor treatment. Moving is stressful and expensive enough without being lied to.”

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Posted 11 months ago

“I urge you to find another mover. Midland Van Lines runs a bait and switch company who hires brokers to find trucks and drivers. Zero integrity, zero accountability, less than zero customer service. My experience was nothing short of horrible. Too many incidents to site but trust me when I say, if you want a stress free move, find another company. They are not BBB approved and are simply shameless. I hope my horrible experience saves you from making the same mistake I did.”

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Posted 11 months ago

“Midland Van Lines (a.k.a. Horse$#*! Van Lines) is a total scam! They have the most incompetent staff on the planet and are totally out to bilk anyone out of money and deliver deplorable service. I would not recommend them to ANYONE! They do not have proper equipment or truck (No 18 wheelers) and have a bunch on non-English speaking Venezuelans and Cubans working for them who are just "taking orders" and help them to scam more money out of clients. Their executive staff should be placed in Federal Penitentiaries. The Three Stooges could run a better company. Tip for consumers: Everyone associated with Midland Van Lines (a.k.a. Horse$#*! Van Lines) should be flogged and executed. Nothing but a scam and I hope Trump deports all of their employees.”

Helpful Report

Posted 11 months ago

“They give us a low ball price at 1st contact to get our deposit and changed it a few days before are move so we had no choice but to accept it, we had no time to hire another company and that's what there repersenitive Gary Parker said. VERY DECETFUL COMPANY, DO NOT HIRE THIS COMPANY, THEY SHOULD BE BAND FROM DOING BUSINESS. Charles Z.”

Helpful Report

Posted 1 year ago

“Committed fraud. Sales rep lied and now company will not refund deposit. Stay away from this company!!”

Helpful Report

Posted 1 year ago

“If there were a 1/2 Star rating, I would use that!!! Pros: Steve Graf seemed very helpful when booking our shipment and it appeared he applied as many discounts as could be applied (shipping cost was in excess of $5000 for non-premium add on shipping). Customer service/QC Frank was as helpful as possible with the service information available, and he did call us back twice once we were finally able to talk with a human being. CONS: 1. Upcharge at pickup due to under estimation during initial setup of contract ($600+) 2.. Difficulty in contacting a human being to discuss delivery of household goods (finally we got in contact with Gary from customer service who was rude and was unable to tell us where our goods were or delivery date). We were told by the pickup team leader the HHGs were being immediately transferred to a delivery driver and would be delivered in 4-6 days). 3. Tied our two mattresses onto the back of their completely filled box truck (which did not have the agreed upon spacing due to overfilling prior to our pickup). 4. Midland uses contract personnel for outsourcing on pickup and delivery who care about being paid, but not overly concerned about your items. 5. Packing of boxes by Midland resulted in one box containing our small appliances being packed without cushioning (all appliances broken). 6. Delivery was 12 days after pickup and there was an upcharge for delivery ($285). 7. As a NON PREIMIUM shipment, you are not guaranteed a pickup date, delivery date, a location of your goods, and damages are based on 60 cents per pound of each damaged item. 8. The Damage to furniture was minor and we were able to repair ourselves (they don't care). Bottom Line Search for a reliable and reputable shipper who is BBB certified and who won't take advantage of you - Midland Van Lines is not BBB certified and really doesn't seem to care.”

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Posted 1 year ago

“Midland Van Lines is the worst company to work with. We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would be delivered to Virginia on either August 27, or August 28th. Many of our family members changed their plans for the week so our mother could find the first flight out Virginia and help out with the move. It is the night of the 28th and we are now being told our belongings never left, and that we will be getting them A WEEK from now. We have been lied to and deceived by this company and their antics. This is costing us thousands of dollars for our family. Midland will ignore calls and be rude towards you for no reason. DO NOT use this company.”

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Posted 1 year ago

“Midland Van Lines has given fantastic service from the beginning to the end. The crew was professional and polite and took good care of all items. Everything arrived on time and in perfect condition. I could not be happier with the quality of their service. Will definitely use them again when I move from here next.”

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Posted 1 year ago

“ALL OF THE GOOD COMMENTS ARE FAKE. Midland Van Lines is the worst moving company I’ve ever dealt with. While the sales rep, Steven, initially reassured us with reasonable pricing and delivery promises, everything fell apart after that. Frank, another representative, was shockingly rude—accusing me of being a fraud and dismissing issues as a "language barrier." Delivery, initially promised between November 22-24, was delayed to the 26th, and they called at 11 PM on the 24th with no explanation. WE HAVENT'T SEEN OUR FURNITURE FOR 1 MONTH AFTER AND IT ARRIVED BROKEN When the movers finally arrived, they demanded an extra $2,000, claiming their "eye measurement" was better than the dimensions we had carefully provided. To top it off, the lock on the truck was frozen due to the cold, and—unsurprisingly—they charged us an additional fee for that too! Customer service was equally unhelpful and rude. The delivery process dragged on for a month, with constant delays and hidden fees—charges for walking a meter, packaging, long rides, and more. It felt like they intentionally added costs at every step. To make matters worse, every person I dealt with was horrible: Steven, Chris, Frank, Jared W., and Mike provided the worst customer service imaginable. They were rude, unprofessional, and completely unhelpful. And the cherry on top—they broke most of the furniture! This company is nothing but a scam with deceptive practices and incompetent staff. Avoid Midland Van Lines at all costs!”

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Posted 1 year ago

“Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees. The whole process was smooth and hassle-free. I highly recommend them to anyone looking for a trustworthy moving company.”

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Posted 1 year ago

“The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even set up my furniture at the new place. If you want hassle-free moving, this is the company to call. Truly exceptional!”

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Posted 1 year ago

“This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail-oriented. All my items were handled with great care. I’ll be recommending them to all my friends and family. Amazing job!”

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Posted 1 year ago

“Midland Van Lines did a fantastic job on my long-distance move. Their customer service team was always responsive, and the movers were always skilled and polite. Everything arrived in time and without damage. I was more than impressed, and they made the process so easy. I would definitely recommend them to anyone moving!”

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Posted 1 year ago

“Midland Van Lines did an excellent job on my long-distance move. Their customer service was responsive, and the moving professionals performed their work expertly and courteously. Everything arrived on time and with no damage. They exceeded my expectations and made everything so easy. I will absolutely recommend Midland to anyone who's moving anywhere!”

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Posted 1 year ago

“MY UGLY EXPERIENCE WITH MIDLAND VAN LINES MOVING COMPANY I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $5,800+, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he/the system sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 3 days before my moving date! This was a master-planned scam! TO MIDLAND VAN LINES, I NEED MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT, ASAP!”

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Posted 1 year ago

“Midland Van Lines made moving less stressful. They were very organized, friendly, and speedy without losing anything in the process. My furniture came intact. I could not be more satisfied with their service. I will definitely use this company again for any move. Highly recommended!”

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Posted 1 year ago

“Midland Van Lines made our cross-country move stress-free. They were punctual, professional, and were great with everything they moved. They even helped us out with the packing process. Communication was seamless from start to finish, and delivery was on time. I definitely recommend them for any moving needs”

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Posted 1 year ago

Midland Van Lines is rated 3.4 based on 98 reviews