“We order a quantity of 70 of the same item, paid in full $10,000. A few days later we got an email from their customer service dept accusing us of being a reseller and they banned our account. We are not a reseller we needed the items for our custom built items. What kind of a joke are these people? We took our business to Tractor Supply who hooked us right up. Can you imagine a business turning away $10,000 !?!?!”
“Midway has told me that shipping is running behind lie!!! I live in Ky. My package has been to Nashville Tn. Then to Smyrna Tn. Then back to Arkansas,Then shipped to Jacksonville Fl. All of these places after being started out in Missouri from Midway!! It's not running behind its going all over the country if you believe it's ever been shipped. Ask Midway to just keep it and give me my money back!! After getting the run around not happy with my experience want be shopping here again. Customer Service 👎👎”
“Customer service blatantly lies about orders being shipped and puts the blame on ups losing packages. Label created DOES NOT mean ups has the package. There is much more to the story but not worth the effort to write it all out. It’s sad that a company who’s founding President goes on about customers and integrity but is so far removed from his companies reality. Lying has become todays normal standard and Larry Potterfield and his company is apparently fully on board.”
“I shop with them all the time. You can expect your order to arrive to your home or business one week after placing your order. Some prices are a tad bit on the expensive side but everything is more expensive due to the pandemic. They are trustworthy and you should rest assured that your item will arrive in a timely manner. I'm 100% satisfied with them.”
“Bought 1 box of 22 Hornet ammo 50rds for one price, received the shipment on Friday. Saturday I see the price is half of what I paid. Tried to buy 2 for cheaper price and they only want to sell 1. Done with Midway”
“Had an item that was on sale in my cart for a few days, in the meantime the sale ended and I was not aware of it. I called in to customer service and in no way were they interested in honoring the price. I felt that they could’ve done better considering it was only $24 and part of a $500 plus order, and I had recently made a couple other large orders, but they made the choice to not honor it so I cancelled it all and now I’m telling you all about it. I ended up ordering it all from primary arms, everything was perfect. I don’t know where midways service went, it used to be top notch, but it’s nothing to brag about now. See ya later midway, hope that someone from midway that cares reads this.”
“Part of this is my fault I should have known better than to expect my delivery in a timely manner. When placing the order and selecting the method of shipping I chose economy well it doesn’t tell you your order will be passed around like a hot potato and not one person will tell you that now it will be a nine day ship time from Missouri to Illinois for a package that would fit in an envelope I stopped ordering from Midway for this very reason was told I should have paid the $15 shipping if I wanted it in a timely fashion the package is about the size of a pack of cigarettes never again Larry Potterfield can go scratch somethings never change and poor delivery times from midway is one of them”
“God awful customer service. Purchased 3 scopes 11 days ago, they went on sale today and when I contacted their customer service to see if I could get a credit for the difference I was told it was outside their 24hr price match. I could however return the ones I bought and buy them again for the sale price. How does this make any sense, someone tell me. Good news is their are many other sites that do the same thing as them, so I will take my buisness elsewhere.”
“bought walker ear buds last winter. than had surgery on my shoulder and couldn't shoot. than when I tried them a couple months later they didn't work and midway said they cannot do anything. i was a frequent shopper but not anymore with a company that doesn't stand behind a product they sell.”
“I only use Midway for my accessories. My credit card was compromised last month by some low life criminal and Midway customer service department handled my call with efficiency and politeness and it wasn't their fault. I've used Midway for over 20 years and will continue.”
“I will not be ordering from Midway again. Ordered an adapter for my gun on Jan 15 and paid extra to get it by Jan 20th 2021 and still has not shipped. Tried tracking it and has not left yet. Called customer service and after waiting on the line for 45 minutes was told it can take up to 21 more days to I get my piece. They stated that USPS is backed up and there is nothing they can do and would have to wait. I asked her why wasn't I notified by email do that I can cancel or go another route and also why would I be charged for for expedite shipping and not get it as paid for. All they can do is say sorry and stated I can return it once I receive it. Which by the way will practically be a month later. Something need to be done. Reading the reviews it seems they are doing this to a there customers. Which is not the proper way of doing business..”
“The customer service person that i reached out was mis-informed or didn't bother at all with my inquiry, Hiding behind the company's policy, seems at the entire company is ignorant about LEO policies.”
“They were great, not the cheapest but fast shipping until now. They are using the usps which is terrible with no way to track. Avoid and order from other places.”
“I'd give them zero stars if I could. I ordered 2nd Day Air, and got Priority with the bums at USPS. When I alerted Midway to this error I was told there was no error regardless of the screenshots I was offering to send. Then they disconnected. FUKK MIDWAYUSA.”
“Do you experience was awesome the item arrived on time and damage I ordered another two pistol guns they Like to order some more things I do not know what else I can put in this to explain how well of a job it was so great service great timing great equipment look forward to doing some some or equipment apparently I can't put enough words inbusinessarrived on time and then damage great job fellas very happy”
“I ordered I ordered an AR-10 upper and did not receive what I wanted it was terribly packed and from what I've read and reviews I was lucky to even get anything”
“I have been trying to leave a negative review about the NRA on MidwayUSAs' website for over a month now and I have had no results. I have tried 4 or 5 times to post this review on MidwayUSAs' website and they seem to be refusing to post it at all. They say that the review will be posted within 3-7 days. There are only 7 negative reviews about the NRA, all older than a year old. I did see that there are much newer positive reviews. The newest one is 3 days old as of now. I guess it's ok to accept the positive reviews, just not the negative ones. Way to go MidwayUSA! I really love your balanced ethics. I guess the reviews are ok as long as YOU agree with them!”
