“Terrible the way Midway ships their orders.....you purchase a product from them, pay premium shipping charges, are given an arrival date from UPS, who then hands the order off to the local USPS, in this case the Weatherford, TX USPS, recognized as the worst and slowest PO in existence......so I then have to wait another 3 to 5 days for them to deliver......For what I pay for shipping from Midway, just have UPS take it all the way to my door......Midway has a sorry ass shipping process....”
“There was a computer ‘glitch’ when I placed an order on the MidwayUSA website, which resulted in a double charge to my credit card. Jason (MidwayUSA customer service) was very helpful in rectifying the problem. I will continue to purchase from Midway USA.”
“They helped me order all the parts and then when i recieve them very late they all were wrong and was sent in a envelope in stead of a box which the parts could has been damaged. It cost me 2 bucks to send them back then deducted another 14 dollars when they reimbursed ay card. I have never had any company not fully reimburse me. Will not shop there again”
“Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it.i was a customer for over 5 years but never again! I was told by 3 of their employees no charge and then they charge me!”
“Ordered a new version of a rod and they shipped an out of production model. The return process is so lengthy that the only rod left in inventory would be sold and then all you get is sorry about that...here is a refund. They should ship out the correct item ASAP with a return label like other companies.”
“Absolutely horrible way of dealing ammunition transfers. I live in an commie State, so what my state wants is for you to transfer any ammunition to an FFL dealer Midway USA does not accommodate to those who believe in the second amendment hear in commifornia. They do it backwards by having the FFL dealer buy the ammunition instead of the customer. As far as I know no FFL dealers going to buy ammunition for the customer you have to do it yourself and then have whichever company transferred over to the FFL dealer. 1 Star review for not standing by the customer.”
“These people get your packages to you in real time!! I just wish they had everything that I needed, I would definitely purchase everything I needed from them.
Thanks guys!!”
“This is a Customer Service Review. I spoke with Dallas from Midway USA concerning my order. He was extremely rude and short with me, no help what's so ever. I've started building ARs and this was the company I was going to use. They do have very fast shipping on the two other products I received. I just can't continue to use a company that literally hangs up on me(chat service)when I'm trying to figure out where the products for my build is. Guess I'll look elsewhere.”
“Ordered 5/8/2022 Midway USA. 250 bullets Nosler 230 grain 45acp. Today received 250 SLUGS, not bullets. If I wanted 250 Nosler slugs the price is $89.00 everywhere. I paid $106.00 plus tax total $115.12. I returned this order which cost me $16.10 USPS. I GOT RIPPED.”
“First off, I've been a Midway customer for years, ordered and received hundreds of items with NO, issues at all! Some were delayed but Midway has always informed me. Midway has always treated me well! If all of you who were treated well with NO ISSUES AT ALL would write reviews, the 2.4 overall rating would be 4.4 or above”
“I’ve been checking their website for 2 years 3-5 times a day for some Barnes LRX bullets which finally came in stock. When my shipment arrived I discovered they sent me someone else’s order and all they said was sorry your have to wait for them to come back in stock. Super frustrated not sure I’ll do business with them again if this is how much effort they put into correcting a mistake.”
“I have a few orders in the past on this site, delivery is very non consistent, almost all my orders delivery date changes everyday for weeks to even months. And these are not backorder items. I do not recommend this site.”
“I order from Midway alot, love there selection of Sporting Goods, and exspetialy how fast i always receive my orders. Always had great luck with them. Thats why I am so surprise and disapointed now. I ordered a CT scope. It arived fast as usual. But the scope turets wouldent work. So i called Midway. Now normally most places will send a shipping label to your phone and the PO JUST SCANS the screen shot! But she said because i have no printer. I had to pay shipping and reimbursed it later. So that day i did that. It took 2 days for it to get there. The shipping cost me over 17 $. I was reimbursed a little over 11. And now found out it would not be here untill the 16th.I originally ordered on the 1st and received on the 4th. So why dose it take so long this time especially when it's replacement for a defective scope. You would think thay would get it to you at least in the time it took the first time. CT asked for a review and I told them about defective scope. They were awsome they sent me a bunch of Goody's to lesson the sting. And got the stuff to my mail box in 2 days. If i order another CT, It will be to them directly! I dont know why this return is such a problem. Im really on the fence about anymore orders from midway because I don't want to go through anymore hassles if something needs replaced like this! Sad because I alway made midway my go two!”
“We order a quantity of 70 of the same item, paid in full $10,000. A few days later we got an email from their customer service dept accusing us of being a reseller and they banned our account. We are not a reseller we needed the items for our custom built items. What kind of a joke are these people? We took our business to Tractor Supply who hooked us right up. Can you imagine a business turning away $10,000 !?!?!”
“Midway has told me that shipping is running behind lie!!! I live in Ky. My package has been to Nashville Tn. Then to Smyrna Tn. Then back to Arkansas,Then shipped to Jacksonville Fl. All of these places after being started out in Missouri from Midway!! It's not running behind its going all over the country if you believe it's ever been shipped. Ask Midway to just keep it and give me my money back!! After getting the run around not happy with my experience want be shopping here again. Customer Service 👎👎”
“Customer service blatantly lies about orders being shipped and puts the blame on ups losing packages. Label created DOES NOT mean ups has the package. There is much more to the story but not worth the effort to write it all out. It’s sad that a company who’s founding President goes on about customers and integrity but is so far removed from his companies reality. Lying has become todays normal standard and Larry Potterfield and his company is apparently fully on board.”
“I shop with them all the time. You can expect your order to arrive to your home or business one week after placing your order. Some prices are a tad bit on the expensive side but everything is more expensive due to the pandemic. They are trustworthy and you should rest assured that your item will arrive in a timely manner. I'm 100% satisfied with them.”
