“Sent me the wrong product I call and say I can send them a picture lady on the phone was really nice but now I have to go through a whole process and return my WRONG product so they can ship me a new one and they need my product before shipping so they don't mess it up.......why don't you look at my order I placed and ship me my correct product prolly will not do business with this company moving forward like I said the lady who answered was nice the company sucks”
“I never received my item. They apparently sent it without tracking over 2 weeks ago and have not received anything. It was shipped through USPS as a "package" so I should have had it at least show up under informed delivery and nothing. I chatted with them and was told I would have to wait almost a month to file a claim for the loss of it and THEN they will try to rectify it. I will not use them again.”
“Placed 4 glock mags in my basket as listed at $27 each, for a total of $111 and change plus free shipping. Go to check out and price jumps to $159 plus shipping. Total bait and switch. Will never use them again and my family and i were long time customers.”
“This is a HORRENDOUS, DISHONEST COMPANY! They completely mangled a shipment of my order -- for the first time in my experience, their label apparentlty came off the box in shipment! -- they then misinformed me that the order had been delivered when, if fact, it had been delivered back to them (causing me to run around my neighborhood looking for it), and then once returned back to them they utterly refused to expedite reshipment or even to expedite my refund when I cancelled due to their incompetence! So at the end of the day MIDWAY USA will have held my money for about a month while never having PROPERLY shipped the product I purchased with those funds. STAY AWAY FROM THESE SHYSTERS. THIS IS NOT AN HONORABLE COMPANY. YOU HAVE BEEN WARNED!!!”
“They sent my package to an old address eventhough my home address is the default address, I for one will NEVER buy from them again; theyre CSR don't listen and speak over you . . .”
“Wow, I have been using Midway for years and problems to date have been with their contracted shipper UPS. Recently I ordered a "Blemished" leather holster from them and paid extra shipping to expedite. Of course going UPS it arrived 10 days later, 3 days late. What I got was an improperly manufactured holster. Not blemished, but defective. The snaps were misaligned and would not fasten. I had only ordered the blemished holster because new ones were on back-order and I was in a hurry. When I contacted customer service I got a "too bad", return it and we'll issue a refund. I told them I wanted a replacement holster. They had gotten in new ones by now and they said I could reorder one at the higher price. A $7.00 difference. I told them after waiting 10 days and now having to order and wait another 10 days for a new one they could waive the $7.00 and get it to me. You would have thought I had asked for a million dollars. Not no but hell no. They weren't concerned about customer service or satisfaction. Only that $7.00. I spoke with a supervisor who was just as apathetic. Here's a suggestion for Midway. Since your customer service reps do not have the autonomy to do anything, just print your policy online and let them all go. Rather than pretend to care by having them. I'm sure you could make up $7.00 pretty quickly.”
“A cs supervisor said I could return an expensive crossbow that was cracked, for a full refund, he sent a shipping label and RA #, I shipped it and later the same day the CS manger called and said that they would not refund the money and when it arrives they would refuse the package and it would be sent back to where it was shipped from ???? Terrible to do someone like this!
I have bought a lot from them but never again !”
“Terrible the way Midway ships their orders.....you purchase a product from them, pay premium shipping charges, are given an arrival date from UPS, who then hands the order off to the local USPS, in this case the Weatherford, TX USPS, recognized as the worst and slowest PO in existence......so I then have to wait another 3 to 5 days for them to deliver......For what I pay for shipping from Midway, just have UPS take it all the way to my door......Midway has a sorry ass shipping process....”
“There was a computer ‘glitch’ when I placed an order on the MidwayUSA website, which resulted in a double charge to my credit card. Jason (MidwayUSA customer service) was very helpful in rectifying the problem. I will continue to purchase from Midway USA.”
“They helped me order all the parts and then when i recieve them very late they all were wrong and was sent in a envelope in stead of a box which the parts could has been damaged. It cost me 2 bucks to send them back then deducted another 14 dollars when they reimbursed ay card. I have never had any company not fully reimburse me. Will not shop there again”
“Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it.i was a customer for over 5 years but never again! I was told by 3 of their employees no charge and then they charge me!”
“Ordered a new version of a rod and they shipped an out of production model. The return process is so lengthy that the only rod left in inventory would be sold and then all you get is sorry about that...here is a refund. They should ship out the correct item ASAP with a return label like other companies.”
“Absolutely horrible way of dealing ammunition transfers. I live in an commie State, so what my state wants is for you to transfer any ammunition to an FFL dealer Midway USA does not accommodate to those who believe in the second amendment hear in commifornia. They do it backwards by having the FFL dealer buy the ammunition instead of the customer. As far as I know no FFL dealers going to buy ammunition for the customer you have to do it yourself and then have whichever company transferred over to the FFL dealer. 1 Star review for not standing by the customer.”
“These people get your packages to you in real time!! I just wish they had everything that I needed, I would definitely purchase everything I needed from them.
Thanks guys!!”
“This is a Customer Service Review. I spoke with Dallas from Midway USA concerning my order. He was extremely rude and short with me, no help what's so ever. I've started building ARs and this was the company I was going to use. They do have very fast shipping on the two other products I received. I just can't continue to use a company that literally hangs up on me(chat service)when I'm trying to figure out where the products for my build is. Guess I'll look elsewhere.”
