“This is a HORRENDOUS, DISHONEST COMPANY! They completely mangled a shipment of my order -- for the first time in my experience, their label apparentlty came off the box in shipment! -- they then misinformed me that the order had been delivered when, if fact, it had been delivered back to them (causing me to run around my neighborhood looking for it), and then once returned back to them they utterly refused to expedite reshipment or even to expedite my refund when I cancelled due to their incompetence! So at the end of the day MIDWAY USA will have held my money for about a month while never having PROPERLY shipped the product I purchased with those funds. STAY AWAY FROM THESE SHYSTERS. THIS IS NOT AN HONORABLE COMPANY. YOU HAVE BEEN WARNED!!!”
“They sent my package to an old address eventhough my home address is the default address, I for one will NEVER buy from them again; theyre CSR don't listen and speak over you . . .”
“Wow, I have been using Midway for years and problems to date have been with their contracted shipper UPS. Recently I ordered a "Blemished" leather holster from them and paid extra shipping to expedite. Of course going UPS it arrived 10 days later, 3 days late. What I got was an improperly manufactured holster. Not blemished, but defective. The snaps were misaligned and would not fasten. I had only ordered the blemished holster because new ones were on back-order and I was in a hurry. When I contacted customer service I got a "too bad", return it and we'll issue a refund. I told them I wanted a replacement holster. They had gotten in new ones by now and they said I could reorder one at the higher price. A $7.00 difference. I told them after waiting 10 days and now having to order and wait another 10 days for a new one they could waive the $7.00 and get it to me. You would have thought I had asked for a million dollars. Not no but hell no. They weren't concerned about customer service or satisfaction. Only that $7.00. I spoke with a supervisor who was just as apathetic. Here's a suggestion for Midway. Since your customer service reps do not have the autonomy to do anything, just print your policy online and let them all go. Rather than pretend to care by having them. I'm sure you could make up $7.00 pretty quickly.”
“A cs supervisor said I could return an expensive crossbow that was cracked, for a full refund, he sent a shipping label and RA #, I shipped it and later the same day the CS manger called and said that they would not refund the money and when it arrives they would refuse the package and it would be sent back to where it was shipped from ???? Terrible to do someone like this!
I have bought a lot from them but never again !”
“Terrible the way Midway ships their orders.....you purchase a product from them, pay premium shipping charges, are given an arrival date from UPS, who then hands the order off to the local USPS, in this case the Weatherford, TX USPS, recognized as the worst and slowest PO in existence......so I then have to wait another 3 to 5 days for them to deliver......For what I pay for shipping from Midway, just have UPS take it all the way to my door......Midway has a sorry ass shipping process....”
“There was a computer ‘glitch’ when I placed an order on the MidwayUSA website, which resulted in a double charge to my credit card. Jason (MidwayUSA customer service) was very helpful in rectifying the problem. I will continue to purchase from Midway USA.”
“They helped me order all the parts and then when i recieve them very late they all were wrong and was sent in a envelope in stead of a box which the parts could has been damaged. It cost me 2 bucks to send them back then deducted another 14 dollars when they reimbursed ay card. I have never had any company not fully reimburse me. Will not shop there again”
“Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it.i was a customer for over 5 years but never again! I was told by 3 of their employees no charge and then they charge me!”
“Ordered a new version of a rod and they shipped an out of production model. The return process is so lengthy that the only rod left in inventory would be sold and then all you get is sorry about that...here is a refund. They should ship out the correct item ASAP with a return label like other companies.”
“Absolutely horrible way of dealing ammunition transfers. I live in an commie State, so what my state wants is for you to transfer any ammunition to an FFL dealer Midway USA does not accommodate to those who believe in the second amendment hear in commifornia. They do it backwards by having the FFL dealer buy the ammunition instead of the customer. As far as I know no FFL dealers going to buy ammunition for the customer you have to do it yourself and then have whichever company transferred over to the FFL dealer. 1 Star review for not standing by the customer.”
“These people get your packages to you in real time!! I just wish they had everything that I needed, I would definitely purchase everything I needed from them.
Thanks guys!!”
“This is a Customer Service Review. I spoke with Dallas from Midway USA concerning my order. He was extremely rude and short with me, no help what's so ever. I've started building ARs and this was the company I was going to use. They do have very fast shipping on the two other products I received. I just can't continue to use a company that literally hangs up on me(chat service)when I'm trying to figure out where the products for my build is. Guess I'll look elsewhere.”
“Ordered 5/8/2022 Midway USA. 250 bullets Nosler 230 grain 45acp. Today received 250 SLUGS, not bullets. If I wanted 250 Nosler slugs the price is $89.00 everywhere. I paid $106.00 plus tax total $115.12. I returned this order which cost me $16.10 USPS. I GOT RIPPED.”
“First off, I've been a Midway customer for years, ordered and received hundreds of items with NO, issues at all! Some were delayed but Midway has always informed me. Midway has always treated me well! If all of you who were treated well with NO ISSUES AT ALL would write reviews, the 2.4 overall rating would be 4.4 or above”
“I’ve been checking their website for 2 years 3-5 times a day for some Barnes LRX bullets which finally came in stock. When my shipment arrived I discovered they sent me someone else’s order and all they said was sorry your have to wait for them to come back in stock. Super frustrated not sure I’ll do business with them again if this is how much effort they put into correcting a mistake.”
“I have a few orders in the past on this site, delivery is very non consistent, almost all my orders delivery date changes everyday for weeks to even months. And these are not backorder items. I do not recommend this site.”
“I order from Midway alot, love there selection of Sporting Goods, and exspetialy how fast i always receive my orders. Always had great luck with them. Thats why I am so surprise and disapointed now. I ordered a CT scope. It arived fast as usual. But the scope turets wouldent work. So i called Midway. Now normally most places will send a shipping label to your phone and the PO JUST SCANS the screen shot! But she said because i have no printer. I had to pay shipping and reimbursed it later. So that day i did that. It took 2 days for it to get there. The shipping cost me over 17 $. I was reimbursed a little over 11. And now found out it would not be here untill the 16th.I originally ordered on the 1st and received on the 4th. So why dose it take so long this time especially when it's replacement for a defective scope. You would think thay would get it to you at least in the time it took the first time. CT asked for a review and I told them about defective scope. They were awsome they sent me a bunch of Goody's to lesson the sting. And got the stuff to my mail box in 2 days. If i order another CT, It will be to them directly! I dont know why this return is such a problem. Im really on the fence about anymore orders from midway because I don't want to go through anymore hassles if something needs replaced like this! Sad because I alway made midway my go two!”
