“Firstly, you changed the domain from mintpal.com to mintpal.us.com without informing users. Why should I have to go through such a frustrating process just to withdraw my own money?
I’m writing to let you know that I’ve successfully withdrawn my funds, and as a result, I have deleted my account. This website has been a complete disappointment.”
“I logged into my Mintpal account one day and noticed I was being redirected to a new domain: mintpal.us.(com). There was no prior notification or explanation it just happened. That kind of unexpected change made me uneasy. In the world of crypto, transparency is key, and when a platform doesn't communicate something that important, it's hard to feel confident. I didn’t want to take any chances, so I withdrew all my funds. I believe any trustworthy company should prioritize clear communication with its users, especially when it comes to changes involving security and access.”
“They handled the situation poorly by not informing users about the hack before moving to the new website (mintpal.us.com), even though the site was still legitimate. Their lack of transparency made me lose trust. I immediately visit the new website, I followed the recovery procedures, regained access to my account, withdrew all my funds, and block my account”
“My experience with this platform wasn’t the best, but I’m grateful for their new website, Mintpal.us.com. It truly made my day, as I was finally able to withdraw my money after navigating all the necessary processes!”
