Mirrors-Direct Reviews

Name: Mirrors-Direct
Address: Unit 4, Northfield Way, Newton Ayecliffe, Newton Ayecliffe
Rating: 2.78

2.8 Rating 32 Reviews

44 %

of reviewers recommend Mirrors-Direct

Company Reviews

Questions

Metrics

2.8

Based on 32 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0844 8751175

Email:

sales@mirrors-direct.co.uk

Location:

Unit 4, Northfield Way, Newton Ayecliffe
Newton Ayecliffe
DL5 6EJ

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Mirrors-Direct 1 star review on 4th December 2024

Verified Buyer

Mirrors-Direct 5 star review on 14th December 2019

Mrs Hussain

Anonymous

Anonymous // 01/01/2019

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“My experience with this deceptive company was entirely disastrous; they adamantly refused to reimburse my investment returns, even after I made a considerable payment to rectify the situation. Thankfully, HersTel.co stepped in and safeguarded my finances from further loss.”

Helpful Report

Posted 1 week ago

“Justin rudely implied I had entered an incorrect email,address for the purchase of a free standing mirror purchase price $1058. Using my credit card . l the reply received. Was I can re apply again if I wish … Customer service at its best …….. What customer service ?????”

Helpful Report

Posted 10 months ago

“Fraudulent company. Avoid, avoid, avoid!!! Do not fall for the 3-5 working days claim on the website. As others have said, they take payment immediately, then send nothing and do not answer any attempts to communicate. Quite simply, thieves.”

Helpful Report

Posted 3 years ago

“Ordered "New York Skyline" acrylic mirror, 90cm x 90cm. On opening, found it to be only 90cm x 51cm! Their website says to allow "5% tolerance. Well the height is more like 50% less than what it should be. Therefor the image is not what is portrayed/described. No adhesive stickers supplied & coating on the back of the mirror was scratched, so it showed as a scratch on the mirror side. Phone customer services, they tell you to email. Emailed, no repies. Avoid & save your money.”

Helpful Report

Posted 3 years ago

“I ordered the TREE 1 mirror should of been 30cm by 30cm .. But the size I received is much small than expected it’s actual size is 23cm wide and 31cm high it’s very misleading and unacceptable to sell something much smaller than advertised or described on the website. . Plus nothing supplied to stick mirror to wall .”

Helpful Report

Posted 3 years ago

“Guys do not purchase from this website! I placed an order on the 15th for a mirror that cost me £100. I chased up twice as there was no confirmation email and they responded that it had been delivered and signed for! The order still says “processing” and they won’t issue my refund. Scammers!”

Helpful Report

Posted 3 years ago

“I would not recommend anyone to buy from Mirrors Direct. I ordered a mirror on the 6th Nov. Had to chase on 16th Nov and told delay due to you waiting for frame delivery. Mirror delivered to me on 19th Nov with both frame and glass broken, not surprising as it was wrapped in just a bit of bubble wrap rattling around in the cardboard box not marked "fragile". Requested replacement on 16th Nov and told it would be with me at beginning of the following week. Chased on 26th Nov and told you were awaiting glass to be delivered. I then requested a refund and was told this would take 3-5 working days to make its way into my account. Very poor service!”

Helpful Report

Posted 4 years ago

“I ordered an oversized mirror from Mirrors direct, after having tried OTHER well known companies and had them delivered, really badly damaged!! Our beautiful mirror arrived very quickly, which was fabulous but it had a scratch on the glass itself, which must have gone unnoticed by the packing staff, so I emailed the company and within 1 week, the mirror was replaced, no questions asked!!!! I read lots of reviews before buying and I can honestly say, that I have rarely experienced better service or value for money. Would thoroughly recommend and will buy again!!!”

Helpful Report

Posted 4 years ago

“I ordered 3 of the Wallingford small mirrors - 25 x 23 cm. I paid £29.99 each for them, looking at them this should be for the 3, very poor quality, very disappointed. I also ordered a large 90 cm x 135 cm Featherstone mirror, again, nowhere near worth this price, considering the frames are plastic. they look and feel cheap.”

Helpful Report

Posted 4 years ago

“4th Aug 2020 ordered a mirror which arrived 13 Aug but was very disappointed to find there was no back on the mirror and was loose in the frame and there was no option to hand either portrait or landscape.( I wanted portrait) I emailed customer services on a number of occasions no reply. I hand wrote a letter to the Company Director in Feering, Colchester and to date I have not received an acknowledgement nor a reply.”

Helpful Report

Posted 4 years ago

“Purchased a mirror on 26th August, 3 weeks later - no mirror and no response from Mirrors Direct to any of my emails. Is this company a scam?”

Helpful Report

Posted 4 years ago

“I had ordered a mirror on 20th August and despite confirmation of my order there were no updates in respect of despatch or answer to my e mail. I was concerned that I was going to lose my money. I spoke to a lady called Lorraine at the Company. Lorraine kept me advised of position in respect of despatch. Unfortunately the mirror which I had ordered was no longer available and despite Lorraine giving me lots of other options I requested a refund. Lorraine was exceptional. Refund in my Bank account.”

Helpful Report

Posted 4 years ago

“Very disappointed with the mirror. The mirror is loose in its frame and there is no backboard. The fixings are for landscape only - no option for portrait. As I am of senior years I have to arrange and wait for someone to sort it out. The day it arrived 14 Aug. and later I emailed the company - not had an acknowledgement nor a reply. I then wrote a letter to the company director in Essex 24 Aug.. Am still waiting for a reply.”

Helpful Report

Posted 4 years ago

“Purchased 2 mirrors from mirrors direct. No mirrors no answer to emails or phone. They are a part of Arthouse who deal with canvas art etc,”

Helpful Report

Posted 4 years ago

“I ordered 2 mirrors from mirrors direct 30th July 2020. Tried to phone and email no answer. They are also part of Arthouse who supplies canvas art etc,”

Helpful Report

Posted 4 years ago

“Ordered 2 mirrors from mirrors direct tried to contact email and phone no answer.”

Helpful Report

Posted 4 years ago

“I ordered 2 mirrors on 30th July 2020. Tried to contact them by email and phone no answer.”

Helpful Report

Posted 4 years ago

“I’ve ordered a mirror at 254-00 I’m really worried I’ve lost all my money I can’t get through to them on the phone —- voicemail no ones called back emailed no reply I ordered it on 11th aug 2020”

Helpful Report

Posted 4 years ago

“I think this company has gone pop. I placed an order in July and have heard nothing. They don't answer the phone, you can't leave a voicemail (no room on the service), they don't reply to emails either from email addresses or through their website, and they don't respond to FaceBook messages. I can only conclude they are not trading any longer and I'll post this on FaceBook today if I don't hear from them.”

Helpful Report

Posted 4 years ago

“Upon receiving my order the whole mirror broken and calling customer service there is no one to deal with the issue therefore l am highly disappointed with the service”

Helpful Report

Posted 4 years ago

Mirrors-Direct is rated 2.8 based on 32 reviews