Mistrys.co.uk Reviews

Name: Mistrys.co.uk
Rating: 4.30

4.3 Rating 414 Reviews

81 %

of reviewers recommend Mistrys.co.uk

Company Reviews

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Metrics

4.3

Based on 414 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Email:

sales@mistrys.co.uk

Location:

14 High Street, Market Harborough, Leicestershire

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Mistrys.co.uk 5 star review on 27th November 2018

Sharon

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, still waiting for delivery after 3 weeks to be told it was lost and they accept no liability as it was with the courier Don’t use unless you just want to spend money and get no service or delivery No stars deserved”

Helpful Report

Posted 4 years ago

“Received a very fast service for my dogs prescription of eye drops. Ordered online and sent prescription in the post, had an email confirming the eye drops had been sent out. I couldn't of asked for better service, I would certainly recommend Mistrys.”

Helpful Report

Posted 4 years ago

“Iam a customer from India. I had my order for eye drops they have taken 30 drops order they said they will do shipping other than Brazil to rest of world I created account. And shared my address they have asked for prescription which I shared later they said they will refund the amount now it's 10 days. I am writing every day email. But no response.”

Helpful Report

Posted 4 years ago

Hello there, Please be aware that we had responded to you several times, and you have of course already been refunded. Thanks.

Posted 4 years ago

“Dont go often but times i have i enjoyed the atmosphere. doing well. escpecially the cute one at the desk.”

Helpful Report

Posted 4 years ago

Hi Kyle, Glad to hear you enjoy the atmosphere of the store! You are welcome any time.

Posted 4 years ago

“For an upcoming trip to South-Eastern Asia, i wanted to order 2 Dukoral vaccines for my wife and me from www.mistrys.co.uk web site. Before doing so, i asked them by mail if they had no problem shipping to France. They answered it was not possible to ship this product because it has to be kept in the cool (strangely this product is in their online catalogue). Fortunately, despite the fact they are pharmacists and i am not, i could read the notice saying shipping was possible. They agreed to that and asked for a scan of the prescriptions, which i sent, then they asked me to order from their website which i did. Then they asked me to send the prescription by postal mail. This is strange because the original prescription is directly out of the doctor printer, with validation IDs that make a scan-reprint undistinguishable from the original and as valid as it. But OK, no problem, i sent the letter with the prescriptions after verifying the address with them. So now, 12 days later: - they keep saying they did not receive the letter with the prescriptions (just consider how often letters are lost by postal services and how often people try to scam you selling products on the internet) - they do not accept the perfectly valid prescription scans - they refuse to contact the doctor's office to verify the prescription - they don't accept the prescriptions to be faxed by the doctor's office even if a fax is considered legal evidence by any court - it is too late for us to find another supplier - they have the money from the 70€ order If we get sick because they failed to deliver the vaccine, they should pray we die quickly as they won't enjoy the retaliation. This is a scamming company, avoid them at any cost !”

Helpful Report

Posted 5 years ago

The customer ordered a prescription item from the UK, to be shipped to France. The medication in question needs to be kept refrigerated, which we explained might be an issue with shipping overseas, but the customer said that he would take responsibility for this and was happy for us to ship it. We asked for the original prescription to be posted to us, which is a legal requirement. We have not received the original prescription so have been unable, by UK law, to dispense the item and have issued the customer with a full refund. The customer also tried to blackmail us and sent various threatening messages via email

Posted 5 years ago

“Was served today by Anna on the fragrance counter. Awesome staff member! Thanks Anna.”

Helpful Report

Posted 5 years ago

“Order received after delayed service. Staff was very helpful whenever I phoned Package arrived intact. Well packed No damaged Thank you especially to Monica”

Helpful Report

Posted 8 years ago

Mistrys.co.uk is rated 4.3 based on 414 reviews