Mistrys.co.uk Reviews

Name: Mistrys.co.uk
Rating: 4.30

4.3 Rating 414 Reviews

81 %

of reviewers recommend Mistrys.co.uk

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4.3

Based on 414 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

sales@mistrys.co.uk

Location:

14 High Street, Market Harborough, Leicestershire

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Mistrys.co.uk 5 star review on 27th November 2018

Sharon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually very helpful in store and over the phone. However recently on two separate occasions the customer service for advice and information has been poor coupled by rude staff. Previously very impressed, not so impressed now.”

Helpful Report

Posted 3 years ago

Dear sir or madam, It’s very disheartening to read that you were unsatisfied with the service you received recently and for that we apologise. We would like to explain that all our staff have worked throughout the pandemic, continuing to be open six days per week. Also, because of doctor’s surgeries being closed our workload has increased enormously, trying to organise repeat prescriptions and making home deliveries to vulnerable patients. This has not only affected the dispensary but the rest of the staff too, who have had to adjust their “normal” duties in order to help with the social distancing and cleaning of the premises to ensure that we were following government guidelines. In order to cope we implemented a request to customers to e-mail their enquiries to us and we would aim to respond within 15 minutes so the dispensers could continue to fulfil prescriptions with as little interruption as possible. Now a second surge is upon us, as well as being inundated with flu jab requests, we are finding that we are again coming under tremendous pressure. All this of course, does not justify any staff members being rude and once again we apologise. We hope this goes a little way to explain what we are dealing with and to ask for your understanding and patience at this time.

Posted 3 years ago

“My Order took to long to arrive, and when it did I found the box containing my order within the parcel was open and crumpled. I shall not be ordering again from Mistrys. Expensive as well. What a pity I didn't think to read up on your Reviews before purchasing as all the ones I read were very poor reviews. Disappointed to say the least and shall be taking my custom elsewhere in future.”

Helpful Report

Posted 8 years ago

“Items ordered, money taken from PayPal only to receive an email saying no longer in stock. Please make sure goods are in stock before taking money. Poor show !!!!”

Helpful Report

Posted 8 years ago

“Acknowledgement of the order and information about despatch and delivery should have been provided without me having to phone to get it”

Helpful Report

Posted 8 years ago

“you will have to surf on the website in order to get the right price and discount, writting them a letter the customer service gave you not the same, i guess the customer service lady was not up to date regarding their new promo's and shipping takes to long,”

Helpful Report

Posted 8 years ago

“I purchased an item. Then on telephoning to confirm supply before forwarding prescription, was advised they did not stock the product. Please do not accept payment for products that are not available for sale. Please refund.”

Helpful Report

Posted 8 years ago

“Unfortunately they did not ship the order claiming that the process is high risk regarding the payment, so I could not judge the quality , and the other way of payment shipping is not suitable for me”

Helpful Report

Posted 8 years ago

“Sales Team not able to help really the Customer”

Helpful Report

Posted 8 years ago

“I paid for the exactly what I should pay shown on the order page, you sent me mail ask to pay more for the postage, it's really troublesome and make me go over budget , why don't you fix your webside before running business.”

Helpful Report

Posted 8 years ago

“I cannot write a review as I have not received goods to date 27/06/2115”

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Posted 8 years ago

“Still waiting parcel 6days later”

Helpful Report

Posted 8 years ago

“Not satisfied with the form of shipping”

Helpful Report

Posted 9 years ago

“as when opened them two did not work. shelagh veitcn 47a potter hill. yo188ad”

Helpful Report

Posted 9 years ago

“The bottles were not packed very well and one had leaked over everything. Considering that it cost to send , not very impressive,”

Helpful Report

Posted 9 years ago

“Order was place June 9 2014, recieved information that order was shipped June 11 2014 it is now June 22 2014. Have not recieved the order, have not recieved any correspondance from Mistrys reference the delay or an update. Granted this is a out of country shipment and I expect a delay through customs but, provide an update or tracking code.”

Helpful Report

Posted 9 years ago

“Didn't know you used such slow shipping method, If I had I would not have purchased. Medical items are normally needed quickly and most online suppliers recognise this and use appropriate carriers. Dissapointing PS your request for my opinion on your services arrived days before I have even seen sight of the goods.”

Helpful Report

Posted 10 years ago

“Selling out of date pharmas on their web site. At least they cancelled my order but they wasted my time.”

Helpful Report

Posted 10 years ago

“Item was out of stock but I still had to go through the ordering process with all my card details etc before they then emailed me to say the item was not in stock - a waste of time. Got the item with no problem from Boots”

Helpful Report

Posted 10 years ago

Mistrys.co.uk is rated 4.3 based on 414 reviews