Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, sometimes there are some defaulted keys but we always replace them or refund the customer. Kindly take a note our agent has contacted you to help you but you are not responding to him, so Please reach out to your agent at your leisure so we can help you. Best Regards, Emirates Keys
Dear Andrzej , Thank you for your feedback. Kindly take a note that our tech support have contacted you regarding this matter, and our agent has offered to replace it for youو but you did not cooperate with us. Please reach out to your agent at your leisure so we can help you. Best Regards, Emirates Keys
Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, but kindly take a note that our agent has responded to you immediately after receiving your email as seen in the pic, and we use DHL the best shipping company and it is their fault not ours. so in future if you have any trouble do not hesitate to contact us. Best Regards, Emirates Keys
“The unit does not work how it’s advertised. I have a Audi Q5 2013 and when I plug in to correct odometer, it keeps coming up with failed to communicate.”
Dear sir , Thanks for sharing your feedback. But kindly note that we are not the manufacture company, we are a trading company and we sell Xtool products and the problem you had is a technical problem related to Xtool, so we would appreciate if you put this review on Xtool site not ours.
Please do not hesitate to contact us on : whatsApp : +971 50 290 92 50 sales@mk3.com Best regards
Cher Monsieur, Merci d'avoir partagé vos commentaires. veuillez prendre note que nous vous avons envoyé les pièces manquantes et que vous les avez reçues, donc à l'avenir, si vous rencontrez des problèmes, n'hésitez pas à nous contacter sur: whatsApp: +971 50290 92 50 sales@mk3.com Cordialement, Emirates Keys.
Posted 5 years ago
Dear sir , Thanks for sharing your feedback. kindly take a note that we sent you the missing pieces and you received them, so in future if you had any trouble feel free to contact us on : WhatsApp : +971 50 290 92 50 sales@mk3.com Best regards, Emirates Keys.
“After I bought this remote key, All the keys shops can't adjust programming to this new one, so I wasted my money on this remote despite the web sell it as the original manufacturer remote.”
Dear Mr Mohammed, Thanks for sharing your feedback. Kindly note that our website is for locksmith and key shop centers ,so if you don't know how to program you can get the key to the nearest key shop to you to program it for your car ,the remote is Original one and with original packing ,add to that we contacted you to get it back but you already picked up some parts from the remote ( like rubber and blade flip spring ). Kind Regard, Emirates Keys
Dear sir , Thanks for sharing your feedback.
Please take a note that our agent has contacted you and offered to help but you said you have not made that review, it is someone else. So the owner of this account please reach out to us at your leisure so we can help you.
Best Regards, Emirates Keys.
“Very deceiving.
You buy a number of tokens expecting to get that many codes / PINs uses !
Then get hit with oh, that is too new, we want 2 tokens per VIN.
So now it is costing you double what was advertised.”
Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, but kindly take a note that it is not our mistake ,plus our agent offered to help you but you did not answer to his calls and emails, so Please reach out to your agent at your leisure so we can help you. Best Regards, Emirates Keys
Dear sir , Thanks for sharing your feedback. We respect your opinion and value it ,and we're looking forward to hear from you again.. Best Regards, Emirates Keys
Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations ,but kindly take a note that our agent offered to change your keys but you did not answer to his calls and emails, so Please reach out to your agent at your leisure so we can help you. Best Regards, Emirates Keys
Hello Mr. Gok, as our support team explained and as we have specified in the product (MK5874) details that this tool only calculates vin numbers for cars from 2006 to 2016, and the cars you are trying to calculate vin number for are 2004 and 2005 which are not supported. and for being our regular customer our support team will keep up with you trying to find a solution for your problem.
“I just received an order for 70 Mazda key shells and they came without a logo and they came without a cover cap rendering these keys useless... When I reached out through WhatsApp to figure out what happened, the representative claimed that this is how they sell these keys and they come without the cover that closes in the transponder. That’s the last time I order anything from MK3.com 100% garbage 🗑”
Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, Your business means a lot to us , but kindly take a note that we did make a full refund to your account.
And in the future if you had any issue please do not hesitate to contact us on : whatsApp : +971 50 290 92 50 or by Email: sales@mk3.com .
Best regards, Emirates Keys
“Poor communication, when order is split you need to ask customer if they want to wait for the order to be completed. Not send half one week and other half the week after!. No logic.”
Dear sir , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, Your business means a lot to us and It was an uncommon instance and we’ll do better. so I will let your account manager contact you ASAP to offer you better solutions in future also please do not hesitate to contact us on : whatsApp : +971 50 290 92 50 sales@mk3.com
Best regards
Lamentamos que no haya tenido la mejor experiencia en mk3.com. Te mereces algo mejor, tu negocio significa mucho para nosotros, por lo que tu gerente de cuenta se comunicará contigo lo antes posible para resolver el problema, también no dudes en contactarnos a través de whatsApp: +971 50 290 92 50.
Posted 6 years ago
We are sad to hear that you didn’t have the best experience at mk3.com. You deserve better, Your business means a lot to us, so Please reach out to me at your leisure so we can make it right, and don’t hesitate to reach out via whatsApp : +971 50 290 92 50 ,also take a note that your account manager will contact you ASAP .
We are sad to hear that you didn’t have the best experience at mk3.com , but kindly take a note that we received your Order on Friday after working hours time at 6:55 Pm (Turkey Timing) and next two days were weekend Holiday , so On Monday morning we proceeded your order and sent tokens , we are very sorry for this misunderstanding , and we're looking forward to hear from you again.
أهلا وسهلا أستاذ هيثم عملك يهمنا حضرتك وضعت بالتقييم نجمة واحدة لذالك نتمنى أن نكون غير مقصرين بإرضائك بخدماتنا ونتمنى من حضرتك تزوبدنا بالمعلومات عن المشكلة إن وجدت لنقوم بحل المشكلة مباشرة عن طريق معلومات الاتصال التالية :
الإيميل: sales@mk3.com
الفيسبوك:https://www.facebook.com/الإمارات-للمفاتيح-105333114155129/
الواتس أب: +971502909250
السكايب: sales@mk3.com
