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MLB Autospares Limited Reviews

4.8 Rating 147 Reviews
95 %
of reviewers recommend MLB Autospares Limited
Company Reviews Metrics
4.8
Based on 147 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read MLB Autospares Limited Reviews
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Steven
Verified Buyer
“Not heard anything from MLBsince taking the car. We were told that the dvla would notify us re the scrapping of the car but have had no response.”
Helpful Report
Posted 3 months ago
Thank you for your review, Steven! We're sorry to hear that you haven't received any updates since we took your car. We understand that communication is key, and we appreciate your patience. The DVLA processes can sometimes take a bit longer than expected. Please feel free to reach out to us directly for any inquiries, and we'll do our best to assist you further. Your feedback is important, and we hope to resolve this for you soon!
Posted 3 months ago
Katie
Verified Buyer
“I found myself constantly chasing up to find out when they could collect my car, I left voicemails and no one got back to me. I received emails to say the collection would be cancelled if I did not get in touch. Finally some one answers the phone and booked the collection which was great and my partner was home for it. The car was collected but was told they didn’t need any paperwork. I had to call the next day as 24 hours had passed and no money in the bank. I was told they had tried to contact me again but no messages or calls. I was then told they couldn’t offer the original price due to the cataract converter being missing. I had no idea what this part was so I called my garage where my car had been the week before who confirmed it was there. I had no way of proving this so there forever had to settle with the £80 lower price.”
Helpful Report
Posted 3 months ago
Hi Katie, Thank you for taking the time to share your experience with us. We sincerely apologize for the communication issues you faced regarding the collection of your car. It’s frustrating to feel like you’re left in the dark, and we understand how important timely responses are. We appreciate your patience throughout the process and are glad to know that the car was eventually collected. However, we're sorry for the confusion around the missing part and the subsequent change in the offer. We understand it can be challenging to manage these situations without clear information. Your feedback is crucial for us as we strive to enhance our service and communication. If you have any further concerns or questions, please don’t hesitate to reach out. We're here to help! Best regards, The MLB Autospares Limited Team
Posted 3 months ago
Anonymous
Verified Buyer
“Initially I wasn't too impressed as my car was supposed to be picked up between 11 and 1 so I stayed in all day but no one came. I ended up ringing them but got no explanation just told that they would find out and ring me back but they didn't. Eventually around a week or so later someone rang and arranged another pick up time. The car was then picked up and the money was in my bank the same evening.”
Helpful Report
Posted 8 months ago
Hi there! Thank you for sharing your experience with us, and we're truly sorry for the inconvenience you faced with your initial pick-up. We understand how frustrating it can be to wait around, and it's not the service we strive to deliver. We’re glad to hear that once everything was arranged, your car was picked up and the payment was processed swiftly! Your feedback is invaluable to us, and we’re continuously working to improve our communication and scheduling processes to ensure a smoother experience in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help and make things right! Best wishes, Heaven MLB Autospares Limited Team
Posted 4 months ago
MLB Autospares Limited is rated 4.8 based on 147 reviews
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