“There are few parts missing from my wardrobe and I am trying to get in touch with them. However, this is mission impossible- I have send an email last week still no answer and I’ve called them twice each time waiting 10-15min and nothing.”
“I’m sorry but order not arrived and unable to get hold of delivery company, stayed in for two days waiting and still nothing … very frustrating, cannot review product as still not turned up 😡”
“Bought a 203cm white wardrobe (most popular), that once it was up (and after many cuts a bruises in the process) measured 204cm and stuck out over the perfectly measured wall. 🙄
Delivery drivers said it would take two people a relatively quick time to put together. I asked where the instructions were and he said you need to go online and “it’s on YouTube”. The online instructions were useless. And the YouTube video has the wrong numbers for the parts listed on screen! 😡
Drivers also asked me to sign delivery note without inspecting goods. (Had to note on the delivery note, that I hadn’t been able to inspect the goods). Seems they were in a rush to leave. 😱
When we started the build, it took myself and fiancé about 6hrs, non-stop to get the frame done and up. Once we managed to get the wardrobe upright, (and this is before the mirrored doors are on) it was too heavy to move. The “feet” that are supplied are pointless. Effectively they are just tacks and make no difference on carpet. In trying to slide the wardrobe into place the chipboard of the base crumbled. (Note, this is a chipboard wardrobe, covered in veneer, it is not quality/ solid wood.) We now have a wardrobe that, God only knows if it will support the doors and clothes, with a big chip in its base, staring at, and mocking us everyday! 🫣
For those old enough to remember MFI… this is as bad! 🥴
Gutted, because it promised to be so much better. Bitterly disappointed. No point in complaining as the T’s&C’s on delivery note seemed to allude to “if you start to build it, there are no returns!” 🚫
The one star is for the communication regarding delivery. I emailed to find out when I could expect delivery (which is about a week after purchasing btw), and they responded within a day. That wasn’t bad. 💻
That said, when ordered I was told that the driver would call me the day before delivery. They didn’t! 🤷🏼♂️”
“I usually do not write reviews but I am completely satisfied with this purchase. Product is exactly as described and a decent size. It was however very fine consuming to put together all the pieces. The shipping was quicker than estimated as well. Overall i give this this product five stars!”
“This was so easy to put together. The box orders it and they even give you a ratchet so you can tighten the screws. I was able to build it by myself (a 20 year old female) in 1 hour and 15 minutes. It shipped faster than predicted by Amazon which was nice, but honestly no complaints. Some pieces weren’t numbered but it was pretty clear what they were. Only thing is to be careful to not strip the screws but that’s just an assembly thing. Honestly would buy it again.”
“Item received was not as pictured. When requesting a refund for what was essentially a misleading/false image of the product, I was told that collection charges would apply as there was no manufacturing fault/damage.”
“The Worst Customer Service.
I read reviews and try to read between the lines. Got this 1 wrong. Customer Service is the worst by far. Pathetic. Do Not buy from here.
Wardrobe delivered no problem. Happy with the quality of it, I ordered a Dressing Table as well.
Then I broke 2 Mirrored doors. Took a few emails to order replacements £149. Told 3 to 4 weeks. It took 10 weeks, with me asking for updates in between. Got apology but that was it, no explanation.
Dressing table came, this was very poor quality, one panel had black stain on edge where it was glued. Was going to replace part but decided to have refund instead. Had confirmation and packing Note attached for Royal Mail . LOL. Packing Note said 0 - 2 kg sent email to tell them my parcel was 21kg. They replied saying it would be ok. So took it to post office, straight away he picked up on lable that had wrong weight on it, also Royal Mail has a max limit of 20kg. This is 4 weeks ago, parcel still in boot of my car. Have rang Customer services several times, left contact details ect like instructed for call back. Got no call back each time. Sent emails, all you get is I've passed your email on to the depot. On one it says they do not do call back anymore, so why leave it as an option on the phone when on Hold. Also asked for a Manager to call me, but they haven't. This is still on going, product still in my boot. 23/05/24
This is the worst Company I've ever had to deal with. Will never use them again.”
“The wardrobe I ordered is such poor quality, the materials used are very cheap and thin so much that the wardrobe wasn't strong enough to hold up. I tried assembling this with no luck and would like a refund as i spent £490 for something that is worth £50. The screws when tightened split the wood and there's no support for the structure. Extremely disappointed and now left with planks of useless wood. This product is a deception and given the price tag i expected it to be of good quality.
Can someone please resolve this matter for me as it is causing me a lot of distress?”
