“This Sofa bed is actually larger than our old, traditional love seat but it doesn’t take up more space. Super comfortable to sit on and nap on. Probably not suitable for sleeping every night, but perfect for our needs of having a guest bed in a one bedroom apartment. Size is great, soft but not too soft, and extremely elegant. Great addition to our small living room/office.”
“Impossible to get hold of! I have been chasing the arrival of the bed frame I have ordered for a week and on each occasion I am told "it is on track to be delivered" Unsurprisingly my delivery has not arrived and is evidently not "on track" but it is impossible to reach them on the phone as they cut off your call once you have been on hold for a certain period of time and their "chat service" they recommend does not exist. Appalling customer service and once this issue is sorted, I will never order from them again.”
“Still no replaced damaged doors
Still no bottom/top track for roller runners on doors
Says it would take 2 weeks 😂😂
That was 6 weeks ago
Shower of poo”
“I am delighted with my purchase of this full-size mattress from Mn Furniture! It has exceeded all my expectations, providing an unparalleled level of comfort and support. The mattress strikes the perfect balance between plushness and firmness, ensuring a peaceful and rejuvenating sleep every night.
What truly sets this mattress apart is its innovative design, specifically crafted to alleviate pressure points and cater to different sleeping preferences. I wake up feeling refreshed and without any discomfort, a testament to the mattress's ability to promote a healthy sleep environment.
The breathability of the mattress is impressive, keeping me cool and ensuring a comfortable temperature throughout the night. Unpacking was a breeze, and the mattress quickly expanded to its full size without any lingering odors.
In terms of durability, this mattress has proven to be a long-lasting and worthwhile investment. This full-size mattress is high quality, comfortable, and a great night's sleep – it's a definite good product!”
“I purchased this for my 17 year old and he loves it. It was easy to assemble and he slept on it the same night we ordered it. He doesn't use it as a sofa often but prefers it as a bed. His only complaint at first was that some of the tufting felt uncomfortable at first. His solution was to lay a plush blanket down to sleep on and he's loved it ever since. It's great when he has friends over as they now have a comfortable place to sit.”
“Do not order here, chose any other shop. It is an nightmare, waited for sofa more than months, no reaction for ask of refund of money, and then they charged cancellation fee for they bad service and delay in delivery for 36 days (30 working days). And be careful- they say in therms and conditions that they do not charge if delay from they side is more than 28 working days, but they do. Still arguing about this case with them. So, do not waste Your time with this company, HORRIBLE customer service.”
“This is the second mattress like this I've ordered. The first was for a family member's summer house in the Queen size. This time I did it for my own spare room in full/double due to lack of space in the bedroom. It's a nice mattress for the price. It's fairly firm, but a little bit soft as well. Combine it with a waterproof mattress cover (and the Zinus frame) and you should have a mattress that stays clean and lasts for several years.”
“Terrible service in terms of delivery time (Does not meet). Poor quality of furniture (super heavy material used wood bran (chipboard) Wardrobe door warped in two weeks I already sent an email and they didn't respond anymore.”
“I would never use this website again. The wardrobe I bought didn't even exist and the seller tried to make be buy another one even though I asked for a refund. Not reliable at all.”
“I ordered a wardrobe that was delivered damaged (smashed mirror, damage to every panel with either chips/ scratches/ paint bubbles) and the packaging was covered in foot prints. I have been trying to get a response to arrange collection of the faulty wardrobe and a full refund (as it was impossible to arrange a replacement item) for over a week now.
You can only speak to someone who cannot help as they do not work in that department, even though the phone option selected is aftersales, they say that they will ring or email you back with information and they do not do this. They say that you can’t speak to anyone who can help and that there is no manager available to speak to either.
I can see from other reviews that others are experiencing the exact same problem…
They have now stopped responding to emails.
I have been advised to report them to the ombudsman as it has now been 4 weeks and they are refusing to collect their damaged and faulty product, unless I pay £129, which is against the consumer rights act 2015.”
“We ordered a sofa and the smell of the sofa has actually made us sick. When we asked for it to be returned their answer was we have to charge you since it’s not a manufacture problem. Please do not buy sofas from this company and the wardrobe we bought looked like someone had already bought this and scratched it for life. Now we are given both away to charity and have lost £1000 because of these people. They will rip you off and I wish I never ever bought anything from these people. Disgusting”
“Would give this a zero if I could. Ordered a wardrobe weeks ago from this company, arranged for the items to be delivered and gave clear instructions on where to leave them at the property. The courier company confirmed all will be OK to deliver. Low and behold they marked the delivery as failed and want to charge me £138 for either a cancellation fee or the re-delivery fee!. My points in the email keep being ignored, I have had to save up for weeks for this item and now I am having to absorb the cost of the cancellation due to no fault of my own! The couriers have charged the fee however they have now deducted it from my full refund!!! I have asked countless times to raise this further within the company but again keep being told the same 'we cannot waiver this fee'.. the customer service I have received has been so POOR since the start. I am not going to give up because a company cannot take its customers financial situation into consideration or be slightly empathetic!! Never ever going to order or recommend this company to anyone. As the reviews are mostly POOR I am sure this one won't make a difference either.”
