“The Worst Customer Service.
I read reviews and try to read between the lines. Got this 1 wrong. Customer Service is the worst by far. Pathetic. Do Not buy from here.
Wardrobe delivered no problem. Happy with the quality of it, I ordered a Dressing Table as well.
Then I broke 2 Mirrored doors. Took a few emails to order replacements £149. Told 3 to 4 weeks. It took 10 weeks, with me asking for updates in between. Got apology but that was it, no explanation.
Dressing table came, this was very poor quality, one panel had black stain on edge where it was glued. Was going to replace part but decided to have refund instead. Had confirmation and packing Note attached for Royal Mail . LOL. Packing Note said 0 - 2 kg sent email to tell them my parcel was 21kg. They replied saying it would be ok. So took it to post office, straight away he picked up on lable that had wrong weight on it, also Royal Mail has a max limit of 20kg. This is 4 weeks ago, parcel still in boot of my car. Have rang Customer services several times, left contact details ect like instructed for call back. Got no call back each time. Sent emails, all you get is I've passed your email on to the depot. On one it says they do not do call back anymore, so why leave it as an option on the phone when on Hold. Also asked for a Manager to call me, but they haven't. This is still on going, product still in my boot. 23/05/24
This is the worst Company I've ever had to deal with. Will never use them again.”
“The wardrobe I ordered is such poor quality, the materials used are very cheap and thin so much that the wardrobe wasn't strong enough to hold up. I tried assembling this with no luck and would like a refund as i spent £490 for something that is worth £50. The screws when tightened split the wood and there's no support for the structure. Extremely disappointed and now left with planks of useless wood. This product is a deception and given the price tag i expected it to be of good quality.
Can someone please resolve this matter for me as it is causing me a lot of distress?”
“This Sofa bed is actually larger than our old, traditional love seat but it doesn’t take up more space. Super comfortable to sit on and nap on. Probably not suitable for sleeping every night, but perfect for our needs of having a guest bed in a one bedroom apartment. Size is great, soft but not too soft, and extremely elegant. Great addition to our small living room/office.”
“Impossible to get hold of! I have been chasing the arrival of the bed frame I have ordered for a week and on each occasion I am told "it is on track to be delivered" Unsurprisingly my delivery has not arrived and is evidently not "on track" but it is impossible to reach them on the phone as they cut off your call once you have been on hold for a certain period of time and their "chat service" they recommend does not exist. Appalling customer service and once this issue is sorted, I will never order from them again.”
“Still no replaced damaged doors
Still no bottom/top track for roller runners on doors
Says it would take 2 weeks 😂😂
That was 6 weeks ago
Shower of poo”
“I am delighted with my purchase of this full-size mattress from Mn Furniture! It has exceeded all my expectations, providing an unparalleled level of comfort and support. The mattress strikes the perfect balance between plushness and firmness, ensuring a peaceful and rejuvenating sleep every night.
What truly sets this mattress apart is its innovative design, specifically crafted to alleviate pressure points and cater to different sleeping preferences. I wake up feeling refreshed and without any discomfort, a testament to the mattress's ability to promote a healthy sleep environment.
The breathability of the mattress is impressive, keeping me cool and ensuring a comfortable temperature throughout the night. Unpacking was a breeze, and the mattress quickly expanded to its full size without any lingering odors.
In terms of durability, this mattress has proven to be a long-lasting and worthwhile investment. This full-size mattress is high quality, comfortable, and a great night's sleep – it's a definite good product!”
“I purchased this for my 17 year old and he loves it. It was easy to assemble and he slept on it the same night we ordered it. He doesn't use it as a sofa often but prefers it as a bed. His only complaint at first was that some of the tufting felt uncomfortable at first. His solution was to lay a plush blanket down to sleep on and he's loved it ever since. It's great when he has friends over as they now have a comfortable place to sit.”
“Do not order here, chose any other shop. It is an nightmare, waited for sofa more than months, no reaction for ask of refund of money, and then they charged cancellation fee for they bad service and delay in delivery for 36 days (30 working days). And be careful- they say in therms and conditions that they do not charge if delay from they side is more than 28 working days, but they do. Still arguing about this case with them. So, do not waste Your time with this company, HORRIBLE customer service.”
“This is the second mattress like this I've ordered. The first was for a family member's summer house in the Queen size. This time I did it for my own spare room in full/double due to lack of space in the bedroom. It's a nice mattress for the price. It's fairly firm, but a little bit soft as well. Combine it with a waterproof mattress cover (and the Zinus frame) and you should have a mattress that stays clean and lasts for several years.”
“Terrible service in terms of delivery time (Does not meet). Poor quality of furniture (super heavy material used wood bran (chipboard) Wardrobe door warped in two weeks I already sent an email and they didn't respond anymore.”
“I would never use this website again. The wardrobe I bought didn't even exist and the seller tried to make be buy another one even though I asked for a refund. Not reliable at all.”
“I ordered a wardrobe that was delivered damaged (smashed mirror, damage to every panel with either chips/ scratches/ paint bubbles) and the packaging was covered in foot prints. I have been trying to get a response to arrange collection of the faulty wardrobe and a full refund (as it was impossible to arrange a replacement item) for over a week now.
You can only speak to someone who cannot help as they do not work in that department, even though the phone option selected is aftersales, they say that they will ring or email you back with information and they do not do this. They say that you can’t speak to anyone who can help and that there is no manager available to speak to either.
I can see from other reviews that others are experiencing the exact same problem…
They have now stopped responding to emails.
I have been advised to report them to the ombudsman as it has now been 4 weeks and they are refusing to collect their damaged and faulty product, unless I pay £129, which is against the consumer rights act 2015.”
