Hi Yohannes,
Thank you for reaching out. I'm glad to inform you that your unlock for the iPhone 15 Pro Max from O2 Germany has been completed successfully.
Regarding your request for a refund, our refund policy specifies that we cannot issue refunds once the service has been fulfilled, especially since the unlock is complete and ready for you to use. Here’s a snippet from our policy:
> "2.1 It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order."
Please try using your unlocked iPhone with your desired network. I’m confident you'll have a positive experience with your newly unlocked device. If you encounter any issues or have more questions, I'm here to help!
Best regards,
Charlotte
“The process is very simple and easy to understand. Payment is quick and simple to do. I can’t believe just how quick it was all done. With very little effort on my part to top it off. No complaint from me at all”
“I’m really happy with the service I received.
It’s so easy to get your phone unlocked and it takes as little as a couple of minutes and it’s instant not like going to a shop to get it unlocked. The price is a fraction of what you’d pay in a phone shop.
I’d recommend this service to anyone and I’ll definitely be using it again in the future 😊”
Hi Harshita Talreja,
I'm sorry to hear about your experience. However, I'm happy to inform you that your iPhone 11 unlock is now complete!
You have successfully paid for the Network Check and the Standard Unlock, with no further payments required. To complete the unlock process, please ensure your iPhone is connected to WiFi, then turn it off and on again. This should finalize the unlock.
If you have any more questions or need further assistance, please don't hesitate to let me know.
Best regards,
Charlotte
“Hi very quick service my email was saying 2 days to download but it was adout 15 minutes . I do think its a bit pricey but after getting it done its worth it . Better than having to send my locked phone back”
“Tenía mucha desconfianza la verdad pero al final de cuenta todo salio muy bien y me desbloquearon mi equipo, estoy muy contenta y claro que lo recomiendo,,,, no duden en hacerlo”
Hi Yurii,
I appreciate you reaching out and sharing your concerns. I understand it's frustrating when things don't go as expected.
From our records, I can see that your order status is marked as "Unlock Complete." This indicates that the unlock process has been successfully completed on our end. If your eSIM is still blocked, it might require a few additional steps which can sometimes get overlooked.
Please try the following steps to complete your unlock:
1. **Ensure your iPhone 12 Pro Max is connected to Wi-Fi.**
2. **Restart your phone.**
In most cases, these steps should finalize the unlock process. If you continue to experience issues, it may be beneficial to check if there are any carrier-specific instructions that need to be followed or reach out to your carrier for further assistance as sometimes their end requires updating.
Thank you for your patience and I hope this helps you resolve the issue. If you need further assistance, please don't hesitate to reach out.
Best regards,
Charlotte
