Hola Cynthia, entiendo que tienes problemas para que tu iPhone 12 Pro funcione después de desbloquearlo, especialmente después de usar un chip en Barcelona. Dado que el estado de tu pedido muestra "Desbloqueo completo", parece que el proceso de desbloqueo se ha realizado correctamente. Asegúrate de que estás usando una tarjeta SIM compatible y de que el teléfono está en buenas condiciones de funcionamiento. A veces, es posible que se necesiten configuraciones adicionales en tu dispositivo según la configuración de red. Si continúas teniendo problemas, no dudes en comunicarte con nosotros. ¡Estamos aquí para ayudarte! ¡Gracias por elegir Mobile Unlocks! Saludos, Charlotte
Hola Mauro, lamento que te sientas frustrado con el proceso de desbloqueo. Puedo asegurarle que los costos descritos en nuestra página de pago fueron comunicados antes de su compra. ¡Has realizado un pago inicial de $28,99 para el desbloqueo estándar de tu iPhone 11 y parece que el estado de tu pedido es "Desbloqueo completo"! Si necesita ayuda o si hay algo más específico con lo que le gustaría recibir ayuda, hágamelo saber. Estamos aquí para asegurarnos de que tenga una experiencia positiva con nosotros. Mejor, charlotte
Hi Joshua,
I’m sorry to hear that you feel this way about your experience. I can assure you that our process is straightforward and all costs are clearly outlined during checkout. You have already completed the necessary payments for the Eligibility Check and the Standard Unlock for your iPad, and your order status shows "Unlock Complete"!
If you have any concerns about how the unlock process works from here, I’d be happy to help clarify that for you. We're here to make this a smooth experience, and we appreciate your understanding.
Thank you for your patience!
“These people are cheat. They stole my money by falsely accusing my phone is blacklisted. I have provided them evidences to prove that my phone is not blacklisted. I requested for refund. But they refused and arguing heartlessly
Never trust them !!!”
Hi Gogilashanth Thevan,
I’m really sorry to hear you’re feeling this way. I understand how frustrating it must be, especially after making two payments for your unlock process. Just to clarify, since your order status shows "Unlock Complete," it means that your iPhone X has been unlocked successfully.
We follow strict guidelines regarding blacklisted devices. If your phone has been flagged, we can’t issue a refund, but I’d love to help you sort out any confusion around this. If you have any additional evidence regarding the blacklist status, please share it with us, and we can review it together.
Thank you for your patience, and I'm here to help!
“Not only did you NOT unlock my iPhone … you say there is no refund nd !!! AND to make matters worse … you double charged me !!!! Said you would refund that charge. BUT never has. And it’s been two weeks !!! Beware of this Company !”
Hi Diana Mitchell,
I’m sorry to hear about your experience! I can understand how frustrating this must be. Just to clarify, you made two separate payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock. Since your order status shows "Unlock Complete," it seems the process has been finalized.
Regarding the duplicate charge, we do not see any indication of a double charge on our end. If you'd like, I can assist you in checking that again. Your situation definitely matters to us, and we aim to help you with any issues.
If there’s anything else you’d like to discuss or clarify, please feel free to reach out! We’re here for you.
“I pay for unlocking sim lock and been charged 11.99 what price is sensible to be honest but after some checks they asking for final payment of £26 to unlock phone.
I don't pay that but they send me a unlocking code any way because I wanted cancel and get a full refund.
I writing this review because they ask me to leave a review to get £10 back I hope they will do.
Let see if they pay that money back.”
Hi Grzegorz,
Thank you for sharing your feedback! I understand your concerns regarding the additional payment for unlocking your Huawei P20 Pro. Just to clarify, the initial £11.99 you paid was for the Eligibility Check. To complete the unlocking process, the final payment of £26 is necessary, as all costs are outlined on the checkout page before purchase.
Since your unlock status is "Unlock Complete," you should be able to use the code provided to unlock your device successfully. While we can’t issue a refund for the Eligibility Check, we're here to assist you with any issues!
Regarding the £10 offer, please check your email for details on how to redeem it. If you have any further questions or need assistance, feel free to reach out!
Best,
Charlotte
Hi Sheldon,
I see your order status is "Unlock Complete," which means the unlocking process has been successfully finalized. If you're experiencing issues with service, it may be worth checking if your iPhone 12 is compatible with the new network you're trying to use. Sometimes, connectivity problems can arise if the phone is not set up correctly for the new carrier.
If you still have trouble, feel free to reach out to our support team for further assistance. We're here to help!
Best regards!
Hi Elias Mohammed Ali,
Thank you for sharing your experience, and I'm truly sorry to hear that you're having trouble with the completed unlock. Given your situation, it sounds like there might be a specific issue related to your iPhone 14 Plus.
1. **Check Compatibility**: Ensure that the SIM card you're trying to use is compatible with your unlocked phone and that there are no carrier-specific restrictions.
2. **Restart your Phone**: Sometimes, just restarting your device might resolve the issue. Turn off your phone, insert the SIM card, and then turn it back on.
3. **Verify Unlock Status**: Make sure to follow the instructions provided in the unlock completion email, specifically for iPhones: *"iPhones: connecting the phone to WiFi and turning the phone off and then on;"*.
If the above steps don't resolve the issue, please continue trying to contact our support team. We've unlocked your phone as per our records, but since no SIM card works, there might be an underlying problem that requires further technical assistance.
Thank you for your patience.
Best regards,
Charlotte
Hi Lp Ndhlovu,
Thank you for reaching out. I'm pleased to inform you that your iPhone 11 unlock from MTN South Africa is now complete! 🎉
It sounds like there might be some confusion. To finish the process, please connect your phone to Wi-Fi, turn it off, and then turn it back on. This step should finalize the unlocking procedure.
If you continue experiencing issues, please reach out, and we'll be here to help you through it.
Best regards,
Charlotte
Hola Yuly M, gracias por comunicarte. ¡Me complace informarle que el proceso de desbloqueo de su iPhone 8 Plus está realmente completo! 🎉 Ahora puedes usarlo con cualquier red compatible. Entiendo que pudo haber cierta confusión, pero tenga la seguridad de que su pago de $28,98 fue por el servicio de desbloqueo estándar, que ahora ha desbloqueado exitosamente su dispositivo. Si necesita más ayuda o tiene preguntas sobre cómo proceder, no dude en hacérmelo saber. ¡Disfruta de tu teléfono desbloqueado! Saludos cordiales, Carlota
“They charge me two times 14 usd plus another charge of 36 usd for nothing they don’t even unlock my SIM card I have to call the service provider in UAE to solve my problem for free . Pls refund back my money .”
Hi Issam,
Thank you for reaching out. I understand your frustration, and I'm here to help. From what I can see, your order status is "Unlock Complete," meaning the unlocking process has been successfully finished on our end.
You initially paid $14.99 for the Eligibility Check and $36 for the Standard Unlock. All costs were outlined on the checkout page prior to your purchase.
Since your SIM unlock is complete, you might just need to follow these simple steps to finalize it:
1. Connect your iPhone to WiFi.
2. Turn your phone off and then back on.
If you still face issues, please ensure that your phone is compatible with the new network or try contacting Etisalat UAE to verify there are no other underlying issues.
If there's anything else I can assist you with or if the steps above don’t resolve your problem, please let me know, and I'll be happy to assist further.
Best regards,
Charlotte
Hi Nancy,
Thank you for sharing your experience with us. I'm sorry to hear that your iPad is still showing as locked by Verizon. According to our records, your order status is "Unlock Complete."
Please ensure that you have followed the unlocking instructions thoroughly. For iPads and iPhones, typically connecting to WiFi and restarting the device helps complete the unlock process. If you continue to face issues, double-check that your iPad meets all network criteria and is not blacklisted or reported lost/stolen, as we cannot unlock devices with these issues.
Let's work together to resolve this. If you could provide any specific error messages or further details, it would greatly assist us in troubleshooting the problem.
Best regards,
Charlotte
“Tricked into paying so much....first pay they are asking is 29dollars then keep asking for another 50 dollars to to complete the process. They didn't unlock my iphone even after paying 29 dollars. Disappointed”
Hi Julius,
Thank you for sharing your experience. I'm sorry to hear about your frustration. From what I see in our records, your iPhone 13 Pro Max unlock process from AT&T USA is actually marked as "Unlock Complete." This means that your phone should now be unlocked and ready for use with any compatible carrier.
Regarding the payments, please note that we have clearly outlined all costs on the checkout page prior to purchase. As per the information:
- You’ve paid $28.99 for the Standard Unlock fee, which covers the initial unlocking process.
- All phones require an Eligibility check first, followed by an Unlocking Payment.
Could you please check your email for the unlock confirmation and instructions? If you’ve followed the instructions and still face issues, let me know so we can assist you further to ensure you have a smooth experience with your unlocked device.
Thank you for your patience, Julius!
Best,
Charlotte
Hi Yohannes,
Thank you for reaching out. I'm glad to inform you that your unlock for the iPhone 15 Pro Max from O2 Germany has been completed successfully.
Regarding your request for a refund, our refund policy specifies that we cannot issue refunds once the service has been fulfilled, especially since the unlock is complete and ready for you to use. Here’s a snippet from our policy:
> "2.1 It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order."
Please try using your unlocked iPhone with your desired network. I’m confident you'll have a positive experience with your newly unlocked device. If you encounter any issues or have more questions, I'm here to help!
Best regards,
Charlotte
Hi Harshita Talreja,
I'm sorry to hear about your experience. However, I'm happy to inform you that your iPhone 11 unlock is now complete!
You have successfully paid for the Network Check and the Standard Unlock, with no further payments required. To complete the unlock process, please ensure your iPhone is connected to WiFi, then turn it off and on again. This should finalize the unlock.
If you have any more questions or need further assistance, please don't hesitate to let me know.
Best regards,
Charlotte
Hi Yurii,
I appreciate you reaching out and sharing your concerns. I understand it's frustrating when things don't go as expected.
From our records, I can see that your order status is marked as "Unlock Complete." This indicates that the unlock process has been successfully completed on our end. If your eSIM is still blocked, it might require a few additional steps which can sometimes get overlooked.
Please try the following steps to complete your unlock:
1. **Ensure your iPhone 12 Pro Max is connected to Wi-Fi.**
2. **Restart your phone.**
In most cases, these steps should finalize the unlock process. If you continue to experience issues, it may be beneficial to check if there are any carrier-specific instructions that need to be followed or reach out to your carrier for further assistance as sometimes their end requires updating.
Thank you for your patience and I hope this helps you resolve the issue. If you need further assistance, please don't hesitate to reach out.
Best regards,
Charlotte
Hi Miss Legg,
Thank you for your feedback. I see that your order to unlock your iPhone 11 from Three UK has been marked as "Unlock Complete." This means your phone should now be unlocked and ready to use with any compatible network.
I understand this process can sometimes feel complex, and I'm here to help clarify things for you. You have already paid £11.99 for your Standard Unlock, and there are no additional payments required at this point since your unlock is complete.
If you have any further questions or need help with the next steps, feel free to reach out. We want to make sure you have a smooth experience using your unlocked phone.
Best regards,
Charlotte
“I would recommend to not to use this website as it's totally fraud.
At first they asked me to pay £12 and then £26 and then £20 and it didn't help me.I loose my money,I did as the process told me to do but it keep on asking money.”
Hi Sohail Qaiser,
I'm sorry to hear that you're not satisfied with our service. I see that you've already paid £11.99 for the Eligibility Check and £26 for the Standard Unlock for your Samsung Galaxy A9 (2018) locked to Vodafone UK. Your order status is now "Unlock Complete," and you have received the unlock code "05846284".
In some cases, like yours, if the device does not prompt you to enter an unlocking code after inserting a non-Vodafone sim card, a Remote USB Unlock might be necessary. Unfortunately, this would indeed require an additional fee, which you were informed about during the process.
Our refund policy is quite clear about these cases:
> "Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. No refund if you purchased an unlocking code, but your Android phone doesn't prompt for a code when using an incompatible sim card."
Your satisfaction is very important to us, and I'd encourage you to continue with the Remote USB Unlock. This should resolve your issue and complete the unlocking process for your phone.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards.
English