Mobility Giant Ltd Reviews

Name: Mobility Giant Ltd
Address: Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks, Sevenoaks
Rating: 4.95

5.0 Rating 585 Reviews

99 %

of reviewers recommend Mobility Giant Ltd

Company Reviews

Questions

Metrics

5.0

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01732446488

Email:

william@mobilitygiant.co.uk

Location:

Unit 5 Connections business Park, Vestry Trading Estate, Sevenoaks
Sevenoaks
TN14 5DF

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Mobility Giant Ltd 5 star review on 24th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy Can now go out on my own Great customer service from mobility giant”

Helpful Report

Posted 8 years ago

Hello Margaret, Thank you for writing a lovely review. It makes us very happy to hear that you have regained your freedom. We wish you the best of luck on your new scooter. Many thanks, William

Posted 8 years ago

“To read all these reviews l will now make my purchase over the next few days like a lot of folk l will let you know and feel sure they will stand up to there good name HERE WE GO .......”

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Posted 8 years ago

Hi Tom, We pride ourselves on our brilliant reputation and reviews from customers just like yourself, so we look forward to receiving your order and we are extremely confident that we will be reading your 5 star review in due course. Many thanks, and we look forward to hearing from you shortly. William 01732 446488

Posted 8 years ago

“Was a bit cautious about buying second hand and online. Needn't have worried. Mobility Giant were excellent, including a phone call confirming when would be delivered. Courier also excellent. They took scooter off pallet and took all packaging away with them. Item which arrived was better than I expected.”

Helpful Report

Posted 8 years ago

Hello James, Thank you for writing such a lovely review. We are extremely pleased that the scooter exceeded your expectations. We pride ourselves on the quality of our products as well as our customer service, so it makes us very happy to hear feedback like yours. Please do not hesitate to contact us in the future in we can be of any more help. Enjoy your new scooter. William

Posted 8 years ago

“Received scooter this morning highly delighted it is in great condition and I am looking forward to having my test run on it tomorrow.Only thing was the courier wouldn't take the pallet away or try to assist he said they werent responsible for that in case of any comeback.But all in all the service and prompt delivery I cannot fault. Many thanks”

Helpful Report

Posted 8 years ago

Hello Dorothy, Thank you for taking the time to write such a lovely review. I do apologise for the courier driver not taking the pallet away, this issue has been raised with the courier company as they should be taking the pallet away after delivery. We hope the weather is nice for your text run tomorrow. Please give us a call if we can be of any further help. Many thanks, William

Posted 8 years ago

“Thank you for your excellent service. The scooter is perfect for my needs and I was able to drive off immediately as the scooter had been fully charged before delivery.”

Mobility Giant Ltd 5 star review on 16th February 2017

Helpful Report

Posted 8 years ago

Hello Stephen, You're welcome and thank you for taking the time to write such a lovely review and sending in a picture. We wish you the best of luck on your new scooter and if we can be of any further help in the near future then please do not hesitate to give us a quick call. Many thanks, William

Posted 8 years ago

“excellent delivery to door almost of apartment and thanks to William great service”

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Posted 8 years ago

Hello Mike, Thank you for such a lovely review and thank you for the compliment :) We all wish you the best of luck on your new scooter and if we can be of any further help then please do not hesitate to give us a call. Many thanks, William

Posted 8 years ago

“Purchase was made very easy with the help of Billy. The scooter arrived lashed to a pallet and was well wrapped, delivery driver put scooter in back garden for me as requested. The scooter looks like it is brand new and I am very happy with the purchase. From my experience I would recommend this company.”

Helpful Report

Posted 8 years ago

Hi Barry, We really appreciate you going to the effort of writing such a lovely review. Word of mouth advertising is a big part of our business so we thank you in advance for recommending anyone to buy their new scooter from us. I wish you the best of luck on your new scooter and if we can be of any further help in the near future then please do not hesitate to get in contact. Many thanks, William

Posted 8 years ago

“Excellent service they did all they promised, the scooter is in prestene condition, ordered on Friday and delivered well packed and protected on the following Friday. Highly recommended”

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Posted 8 years ago

Hello Edward, Thank you for writing such a great review. I am extremely pleased that you are happy with your new scooter and we wish you many happy days using it. If we can be of any further help then please do no hesitate to get in contact. Many thanks for choosing mobility Giant William

Posted 8 years ago

“My husband has tested out his scooter and is delighted with it. Excellent condition and excellent service from mobility giant. Thankyou”

Helpful Report

Posted 8 years ago

Hello Mrs Gillard, Thank you for taking the time to write such a nice review. We are extremely pleased that the service we have provided has met your high expectations. If we can be of any further help in the future then please do not hesiatate to get in contact with us. Kind regards, William

Posted 8 years ago

“Thank Mobility Giant you have given me back my freedom, the scooter and your service are second to none will most certainly be doing business with you again.”

Helpful Report

Posted 8 years ago

Hello Mr Bean, Thank you for writing such a lovely review. We are extremely pleased to hear that your freedom has been restored. We look forward to hearing back from you in the near future. Everyone at Mobility Giant wish you the best of luck on your new scooter. Many thanks, William

Posted 8 years ago

“I have just bought a used scooter from Mobility Giant and am pleased to say that the service I received was excellent. The staff I dealt with were extremely helpful, informative and efficient. Delivery time was quick and the scooter is in perfect condition. Although I had bought and paid for it, when the price was dropped (on the day of delivery) Mobility Giant immediately refunded the extra money I had paid over the sale price. There aren't many companies which would do that! I would not hesitate to recommend them and would certainly buy from them again.”

Helpful Report

Posted 8 years ago

Hello Guy, Thank you for taking the time to write such a lovely review. It makes us extremely happy knowing that the service we provided you has been excellent. Word of mouth is a big part of our business so we appreciate you recommending us to and any friends or family members that would benefit from a new scooter. We wish you all the best on your scooter and if we can be of any further assistance in the future then please give us a call. Many thanks, William

Posted 8 years ago

“I am very pleased with my mobility scooter it is everything I wanted thanks”

Helpful Report

Posted 8 years ago

Hello Cheryl, Thank you for writing a review. We are extremely pleased that the scooter is everything you wanted. We wish you the best of luck on your new scooter and do not hesitate to contact us if we can be of any further help. Many thanks, William

Posted 8 years ago

“Having come to the decision that the time is now to buy a scooter, the Internet was the best place to look! Bombarded with companies advertising theirs was the best, I had to think hard which looked the right one for me. I came across Mobility Giant. They were clear in their advert and I could actually communicate via typing to the person who were obviously ready for my questions. Everything was very clear. The member of staff then telephoned me. We had a clear discussion about my requirements and how the process works. I was then quite happy to go ahead with the purchase. Four days later my lovely scooter arrived ! I am so very happy with it, and it does everything I was told it would do and more. Very clear instructions. I'm thrilled and wouldn't hesitate To buy anything again with the company. They are Fantastic. Thank you Mobility Giant.”

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Posted 8 years ago

Hello Elizabeth, Thank you for taking the time to write such a lovely review. We all wish you the best of luck on your new scooter and if we can be of any further help in the future then please give us a call. Many thanks, William

Posted 8 years ago

“They were very easy to deal with and did everything they could to make the purchase and delivery of my chosen scooter go smoothly.They were very easy to get in touch with and replied to all questions quickly and effiecently”

Helpful Report

Posted 8 years ago

Hello Steven, Thank you for taking the time to write such a lovely review. It is good to see that all the hard work we have put into delivering brilliant customer service is paying off. We all wish you the best of luck on your new scooter and please do not hesitate to get in touch with us if we can be of any further help. Kind regards, William

Posted 8 years ago

“I ordered a mobility scooter from Mobility Giant, which was delivered by Palletline yesterday. While I have nothing but praise for Mobility Giant in the very helpful way in which they assisted me with my purchase and the painstaking way that they helped me through the the form filling to get my new Class 3 scooter registered, their choice of Palletline as a courier was lamentable. While I was assured by Mobility Giant that my scooter would be delivered in a four hour time slot, unpacked and the pallet on which it arrived would be taken away, this did not happen. It arrived half an hour early and it was only by chance that I was in. But worse was to happen. The scooter was not unpacked and left in my garage still on its pallet and it is still there since the pallet was far too thick to allow the scooter to be driven off without becoming stuck or damaged because of its low ground clearance. The driver took no notice of my protesting that, because of my age and disability, I could not cope with unpacking the pallet nor disposing of it. He just got back into his van and drove off leaving me with a scooter that I could not use because it was too heavy for a fit person, let alone an invalid, to manhandle off the pallet I hope that Mobility Giant will not be using this courier again. Dr Andrew Goldsworthy”

Helpful Report

Posted 8 years ago

Hello Andrew, Thank you for taking the time to write a review. First of all, I am extremely pleased that the service we provided was excellent, I am however very sorry for any inconveniences that the delivery may have caused. We deliver vast numbers of scooter per week so it is not possible for us to deliver every one by hand. We did tell you ahead of time that the scooter would arrive to you by pallet but would be fully assembled, charged and ready to go straight away. At this stage we ask you if this form of delivery would be okay and we also advise that a friend or family member be available to help in the unpacking of the scooter, and if need be having it arranged for a Saturday morning delivery if that makes it easier to have someone available. If no one is available to help, then a hand delivery can be arranged but unless we know this ahead of time it will be sent by pallet. The courier driver is not an employee of ours so unfortunately they are not obliged to take the pallet away, however we find that if you ask the driver to help that 9 times out of 10 they are more than willing to go that extra mile. We have taken your review seriously and we will be taking actions to eradicate this from happening in the future. Once again we really appreciate your feedback, as feedback direct from you will only keep us improving the already excellent service that we provide. We wish you the best of luck on your new scooter and if we can be of any help in the future then please do not hesitate to get in contact with us. Kind regards, William

Posted 8 years ago

“100% service. very helpful and polite. does not matter how silly you feel about a question, Paul will answer it. From ordering to receiving my scooter, it has been trouble free. What a delight it has been. I thought service like that went out with Noah's Ark. Thank you”

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Posted 8 years ago

Hello Eileen, Thank you for taking time to write such a lovely review. We wish you all the best on your new scooter. Many thanks, William

Posted 8 years ago

“They were very helpful and patient. My questions were answered quickly and they phoned back in a short time. Delivery was as promised and the driver was a lovely person who was polite and helpful. The scooter was well wrapped up and once unwrapped was ready to go and in excellent condition”

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Posted 8 years ago

Hello Mrs Butt, Thank you for taking time to write such a lovely review. We wish you all the best on your new scooter. Many thanks, William

Posted 8 years ago

“Mobility Giant were fantastic by way of making me feel so comfortable talking about my back condition and which tyres and size of scooter would best fit my needs, i also asked if they could put a basket on the front as i go out with my dogs using it, nothing is too much trouble, thanks so much xxx”

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Posted 9 years ago

Hello Mrs Oxley, Thank you for taking time to write such a lovely review. We wish you and your dogs all the best on your new scooter. Many thanks, William

Posted 8 years ago

Helpful Report

Posted 9 years ago

Hello Mrs Oxley, Thank you for taking time to write such a lovely review. We wish you and your dogs all the best on your new scooter. Many thanks, William

Posted 8 years ago

“I purchased a TGA Sonet, 6 miles an hour, mobility scooter from this company. During the warranty period it developed a slight fault. I contacted Paul in maintenance who arranged for it to collected and a replacement scooter was loaned to me until mine was repaired. The replacement scooter was a Kymco midi xls 8 mile scooter which I found would fit into my car easier. I rang Paul to ask if it would be possible to exchange my Sonet scooter for a Kymco midi xls which they had in stock. This was arranged most efficiently and my new scooter was delivered within a week. Jason, the driver, who picked up and delivered my scooters was extremely helpful, pleasant and very efficient. Roy Tracey”

Mobility Giant Ltd 5 star review on 27th October 2016

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Posted 9 years ago

Hello Mr Tracey, Thank you for writing such a lovely review and taking the time to send in the photo. I have passed on the kind words to Jason and Paul and they both wish you the best of luck on your new scooter. If we can be of any help in the near future please give us a call. Kind regards, William

Posted 9 years ago

Mobility Giant Ltd is rated 5.0 based on 585 reviews