Moda in Pelle Reviews

Name: Moda in Pelle
Address: Moda In Pelle, Frontline Building, 34 Enfield Terrace, Leeds
Rating: 4.72

4.7 Rating 32,759 Reviews

93 %

of reviewers recommend Moda in Pelle

4.7

Based on 32,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0113 2007 310

Email:

customerservices@modainpelle.com

Location:

Moda In Pelle, Frontline Building, 34 Enfield Terrace
Leeds
LS71RG

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Moda in Pelle 5 star review on 9th April 2026

1451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spotted a pair of gorgeous dressy shoes on line, which looked perfect for the event I was going to. I wasn’t sure if they’d arrive in time, but ordered them and kept my fingers crossed. They arrived in time and looked fantastic. Just the right hight heel and I wore them all evening. Great service, thank you.”

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Posted 6 months ago

“Excellent quality shoes, always a little bit different and swift customer service. I never shop anywhere else.”

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Posted 6 months ago

“I've never received payment for the order I returned I have proof of posting”

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Posted 6 months ago

“Excellent choice of shoes. Always extremely comfortable and good value. My go to shop when I want shoes I can wear immediately which will be comfortable.”

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Posted 6 months ago

“I returned my faulty sandles and requested a new paid i posted them back on the 12 th September I've email several times no reply set up a chat no reply tried phoning on several occasions line always closed”

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Posted 6 months ago

“Beautiful sandals and quick delivery. Can't wait for next summer to wear them as bought in sale for a great price.”

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Posted 6 months ago

“The ordering was trouble free and the sandals were lovely - another satisfied customer.”

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Posted 6 months ago

“Very happy, beautiful boots very nicely packaged.”

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Posted 6 months ago

“Moda In Pelle do some very good quality shoes with eye-catching designs and the sales are genuine. It is always tempting therefore, and I have been very pleased with every pair I have bought. The orders I made arrived quickly and were beautifully packaged.”

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Posted 6 months ago

“My experience has been very bad. My shoes were delivered very quickly and packed very nicely. I already own 4 pairs of Moda in Pelle. However, they had to be returned as they were too tight and that's when the problems began. No refund. Unable to get a response from email, telephone or 'live chat'. It's been a almost a month now. I would suggest that unless you know that the shoes will be fine for your feet that you don't use this company. I will never order again. Terrible customer service.”

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Posted 6 months ago

“Oh my goodness each time I buy shoes from Moda I can't get over how comfortable they are, no breaking them in. The quality is second to none. I'm sure their customer service will be just as good but as I have never had any issues so I can't comment”

Helpful Report

Posted 6 months ago

“Non Existent Customer Service at 1pm on a Thursday I ordered 3 pairs of shoes from Moda in Pelle, realised straight away that i had ordered the wrong size for one of them. Tried to ring numerous times, got answer machine each time saying they were closed! Tried the online chat constantly busy and asked to try later, eventually had to email to ask if they could either change the size or cancel the order, got a reply to say they would reply withing 3/5 working days. The order arrived with the wrong size, and got an answer from customer service the next day to say that as the order had already been despatched they could do anything. Absolutely useless, very happy to take your order but if you need any help or have a question you have a long wait. Wont be using them again. Returned shoes to local store last Saturday it will interesting to see how long the refund will take, reading some of the reviews i wont hold my breath! 30.9.25 Update I still have not received a refund even though the shoes were returned over 24 days ago. Yet again i have chased the customer service department but i'm not holding my breath ticket no 253451. To say i am less than impressed with Moda in Pelle is a vast understatement. First of all you dont pick up phones or answer emails in a timely manner, and now you don't process refunds. Appalling level of customer service. I have asked for full explanation as to why the refund was not processed, why they dont answer phones call, respond to chat and why it takes so long to respond to emails, i dont think i will get one. DO NOT DEAL WITH THIS COMPANY THEY ARE APPALLING”

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Posted 6 months ago

“ModaInPelle my go to super comfy shoes”

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Posted 6 months ago

“Shoes are lovely but sadly too narrow. I had to return two pairs and followed instructions to return them in store. Returns process should take @10 working days” but took far longer, no replies to emails, or chat and phone lines weren’t answered. I had to get a credit card chargeback for both returns and only then did I receive an email response, a week later. I don’t know what’s going on, but there is a problem with customer support right now.”

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Posted 6 months ago

“I am a Moda woman Lovely designs and colours. Great service. 👍 love you ♥️”

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Posted 6 months ago

“Gorgeous boots. Very comfy. Go great with jeans and fur jackets and knitted dresses for Autumn. True to size. Soft leather.”

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Posted 6 months ago

“lovely part of smart black trainers to wear for work. My 3rd pair. Pricy but worth it! Very comfortable”

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Posted 6 months ago

“I recently bought a pair of gold leather loafers from Moda in Pelle. They are really comfortable and stylish and a lovely pale shade of gold. Having bought many pairs of their shoes over the years, I always find their shoes to be good quality and good value. They also have great bargains in their sales! Delivery is quick. I have never had any reason to return any shoes. I shall continue to shop there.”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Everything I order is amazing, quality, size and service”

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Posted 6 months ago

Moda in Pelle is rated 4.7 based on 32,759 reviews