“AVOID AT ALL COST! I was searching for 100% silk sleeping bonnet came across site and placed order. Sadly I didn’t not read reviews on this company or items BEFORE PLACING ORDER! this company has many negative reviews on Amazon and on several other platforms
For starting a their silk items are advertised as 100% mulberry silk. This is not true it is a silk blend mixed with a nylon polyester Mattel. That is not what genuine 100 mulberry silk is. Real silk when you hold a thread to a flame turns to ash and will not hold a flame. This holds a flame and material will curl and ball up. The tried and true test of real silk for artificial silk. So most importantly this is false advertising
Second this company is a china based company. All fake silk products are made and shipped direct from china to you. I did not know this nor care for this because it leads me to my second point
THERE IS NO CUATOMER SERVICE. I have emailed and sent chat messages over 10 in total with no reply to anything. After reading all negative reviews on actual product being a lie to no customer care. I immediately asked for my order to be canceled and refunded
What did they do NO REPLY TO ANY MESSAGES AND SHIPPED THE ORDER. The order of fake silk bonnets. Lol this is why I don’t like buying items fro
China. They are almost always falsely advertised lying to customer with no customer care
I will be taking up with my social media platforms, all review sites, my payment source and possible to report them to dept of online merchantile affairs which handles laws pertaining to selling online
PLEASE AVOID THIS COMPANY”
“The product is not as shown or described, as soon as i opened it i was shocked at the quality and requested a return, this has been ignored for nearly one week and i have sent multiple emails.”
“I don't recommend this company. They refused to replace an item that was stolen. These are expensive items so they should be requesting signature confirmation. Though many good companies do replace stolen items, this one did not and was also quite rude in the process. And seeing where they are based, I'm not surprised they have terrible customer service. I would NEVER buy anything from them again.”
“I am so happy with my pillowcase and eye mask.No more waking up to flip my pillow because hot.My hair feels much better in the morning, I wish I had tried these years ago !!!!”
“Mommesilk is a wonderful resource for mulberry silk! It has comforters, sheets, and pillowcases. The website is easy to use, and the prices are reasonable. I highly recommend!”
“This is the most robust silk I’ve ever seen. Beautiful, solid, and extremely flattering designs in the night gowns. Makes me want to wear them outside!”
“Daughter in law very happy with the pillowcases. Information on delivery could be better. I didn't receive any message to say they had been delivered and Parcel left in their recycling bin without a note through the door!”
“If you can make solid color cotton duvets ( 被套) to fit the silk comforters, that would be great.
The sizes of duvet we bought from the department stores are not fitted to your silk comforters.
Jean yen”
