“Seems to be a scam. They confirmed my order on their website and said I'd receive a confirmation email shortly. That email never came and I never received a response to my enquiry about it. My order should have arrived by now but never did but they sure didn't forget to take the money from my bank account!”
“Scammers, please beware don't buy as they are Scammers received only less than a kg bag when paid for 3 kg bags in quantity of 3 . Nobody bothers to reply back , no refund”
“Ordered cough candy from their site which is meant to be in rectangular blocks only to receive this. Then be told they have a disclaimer for products that melted in the heat so I can’t get a refund”
“poor customer services ordered fini water melons box 200 pieces gone by EST delivery date sent them 3 emails they get ignored as well. I ordered from eBay so now opened case and asking for refund this company does not provide any service what so ever it is a disgrace”
“Damaged item received due to inadequate packaging, very aloof customer service team. Only option to re-package/despatch for a refund (during national lockdown) no attempt at a gesture of goodwill for disappointment/inconvenience.
Steer clear folks”
“Please avoid this seller like the plague.. I purchased 2 jars of choc lick from ebay as gifts for my family, the items were sent to the wrong address due to a courier error. I notified the seller (Monmore confectionary) and she deliberately withheld information until the time had passed so that I could not get a refund. So I am left with no items nor my money back, this seller is a scammer, avoid, avoid, avoid.”
“Please avoid this seller like the plague.. I purchased 2 jars of choc lick from ebay as gifts for my family, the items were sent to the wrong address due to a courier error. I notified the seller (Monmore confectionary) and she deliberately withheld information until the time had passed so that I could not get a refund. So I am left with no items nor my money back, this seller is a scammer, avoid, avoid, avoid.”
“Your location
Monmore Confectionery (Midlands) Ltd
Loxdale St, Bilston WV14 0PR, United Kingdom
Cash and carry wholesaler
Martyn Walker
29780 points
5 minutes ago
My wife ordered a vegan selection to send to our son in London. This was through Ebay. It never arrived via royal mail. Supposedly tracked but the tracking number did not work. The company admits that the parcel may have been left in the doorstep. But have no proof of this, like a photo (as amazon do). If it was left on the doorstep, on a street, that is hardly a secure delivery. Easily stolen, if it ever arrived. Which i i doubt. We can open a dispute on august 2nd, which we intend to do. Avoid at ALL costs. No customer service other than ling drawn out excuses and delivery service completely unadequate and wide open to theft from the step of the property. It was your reply which said the parcel would have been left on the doorstep. If you are using a tracked service , use one which doesnt leave packages in unsecure locations. That isnt a tracked service regardless of covid 19. Also accept responsibility and refund monies owed. Read the last few reviews and posts on your facebook page. Missing items, damaged items and no refunds. This isnt an isolated incident. Neither is your frankly rubbish customer service. Have you actually read your reviews lately?”
