Moonpig.com Reviews

“ Absolutely TERRIBLE customer service. I would not recommend their service no matter the price. They are impossible to reach, they do NOT deliver electronic cards for nearly a day, despite paying for the service. Once I finally reached them, they told me they were unable to update the email address the card was sent to. (I had to change it because of the delay in delivery.) DO NOT RECOMMEND. ”

“ A card I ordered for 28 June was sent 16 June. There is no way to contact Moonpig and the words Customer Service have no relevance. The incorrect delivery is a mistake that might be forgiven, but being unable to contact the company means I won't waste further time on them. Very annoyed. ”

“ I ordered a gift for my sister from Moonpig for a special occasion, and unfortunately it did not arrive on the promised delivery date. ”

“ Flowers arrived over 24 hours after the agreed delivery time. Box was ripped open before delivery, card missing and flowers badly wilted. Frankly impossible to log a customer complaint, telephone number quoted has a recorded message from Moonpig saying that the telephone number is now out of commission, links not working on website and email unanswered. Very, very poor customer service. ”

“ Sent a card which did not arrive twice! Given a credit for card and postage due to failure which was then not applied to my account. When I raised this I was told it would have had. 6 month expiry date so they cant help. Really !!! Basically stealing with non delivery of cards t ”

“ Moonpig gave "delivery credit" for the amount of the late delivery, but insisted they've done their Job and wiped their hands of it, with nothing else could be done even though the order wasnt signed for and is now left outside someones front door who wont be there until the 1st of next month. ”

“ Shocking Service and delivery I ordered my 88 year old mother a birthday car and flowers nearly £50 worth DPD who Moonpig use have given me a delivery time off 1745 - 1845 nobody wants a card at 7 pm I spoke to a robot then a Brandon who said its up to DPD when they deliver if they had said 7 pm I would have arranged the delivery for the day before !!! Moonpig could, if they wanted to, say to DPD We will only use you if you deliver before 12noon, or we will use someone else, but they refuse. ”

“ Goods okay but ordered a card and comedy night out voucher at the same time, same order, same delivery address and date but the voucher came on day arranged but card delivered seperarly day later , not ideal as expected them to be sent together so they'd know who from as put that on the card !! ”

“ Misleading delivery date options. ”

“ So when the box marked “Delivery for someone special” arrived, I was hopeful. ”