Moonpig.com Reviews

“ Flowers received late as a gift,poor condition dry,wilted,small heads broken. Box open and hanging out. Please refund my Son for cost as unacceptable condition for a gift. ”

“ And after all that? No refund. ”

“ So disappointed! Ordered a card over a week ago, was given a guarantee delivery date. Waited 8 days since I ordered and still no card has arrived. Had to chase them up myself and was told it was more than likely lost and they re issued a new card within seconds. Too late, I needed the card within the week and received no update or refund for my order. ”

“ Their response? A generic apology and an offer to refund the postage… for a card that was now completely useless. ”

“ I want an apology and a full refund of the delivery cost. ”

“ Personalised cards didn’t arrive/weren’t received by Royal Mail. Moonpig have said they will refund which is good but I won’t trust them again and go elsewhere in future. ”

“ They do not live up to the delivery dates even if you pay extra. Poor customer service, and insensitive customer service. I paid an additional $7.99 for speedy delivery, I did not get it and they would not refund me the money. ”

“ A week late, and they sent to wrong address. Then you have to chat to a bot and then a human online, who will just tell you to contact Royal Mail to sort it yourself. Royal Mail say as Moonpig are the sender, I can't do anything. Finally got them to say they'll send a refund...waiting now on it. ”

“ If you can’t deliver a birthday card on, or before the birthday date, then you don’t really have a functioning business plan. You also don’t have a functioning customer service department. When I complained about a card taking 6 days to deliver, you offered ‘credit’ on my account. When I refused, you said you’d refund the amount paid . Still waiting ….. ”

“ This reviews is about a junior sports car experience I ordered from moonpig if I could give no stars I would ordered last August for my sons birthday in September phoned to book a day couldn't get any that year was told to call back January got in contact with moonpig but couldn't get refund because it was out of the 30 day policy. ”