“Why do the back legs go under the chair instead of straight down like the front ones?
When I tried to push the chair to the recliner position it completely fell backwards leaving me stranded upside down it was the most awful experience.
I bought this from a branch of British Heart Foundation & was able to return the chair.”
“Chair we purchased became faulty. Telephoned and emailed many times, no real response and no telephone calls back. My husband is having cancer treatment and needs this chair. Has been an extremely stressful experience with no result in sight. The worst customer experience we have ever had. Will be going to family solicitor now.”
“Had 3 Eaton chairs for 12 weeks before the padding moved, leaving wood pushing against fabric. Despite NUMEROUS emails , going on months all they want is to send an engineer to look. Being elderly and not in good health, we asked for a refund, partial or otherwise, but we were told that we had had the chairs too long for a refund. 12 weeks???
Steer clear”
