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Morrisons Reviews

2.2 Rating 2,069 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.21%
Industry Average
Poor service..7 trolleys in a queue and only one person on the till
posted 2 months ago - Anonymous
Morrisons Chester The store is understaffed- about 8 serviced tills but frequently only two operatives- hence 3 or 4 people queuing with full trolleys.
posted 2 months ago - Anonymous
Poor poor service! Online order was not delivered. No contact from the store and nothing done to resolve. Hamilton, Scotland store is a disgrace.
posted 4 months ago - Anonymous
Appalling service from Morrisons today. Sandwich platters and various other food items ordered for a funeral. Morrisons rang one hour before delivery time to say it was not available. Four cream horns arrived with some random cakes as an apology. This has caused huge distress to a family already facing a heartbreaking day. Shame on you Morrisons
posted 4 months ago - Christine Andrews
Even phoning Customer Services was a faff.
posted 5 months ago - Glasgow Adam
General feeling of discontentment amongst staff with one of them going round telling people off for using self service checkouts!! Instead of filling shelves before store opens it is done during open hours causing mayhem with customers.
posted 5 months ago - Ronald
I was asked for & sent photos but the staff at the customer service hub disagreed with me & refused a refund.
posted 5 months ago - Josephine
If I was a shop online picker i would only be picking the freshest off the foods to go out of the shop! If I do a online food order for 3 /4 meals for the week I don't want food that has a date on for the day after don't ! Im not going to cook it all at once! Terrible service Morrisons.
posted 6 months ago - Jacki
Told to contact customer service and they would send a new set.
posted 6 months ago - Barbara White
I frequently use self serve and very frequently the discounts are not applied, finally gave up today and left the shopping in the till. Sick of waiting in customer service queues for refund. Morrisons your useless and I’m boycotting them from now on, over priced and fleece you with not applied discounts at self serve.
posted 9 months ago - Mr Potts