Moss Bros Reviews

Name: Moss Bros
Address: moss.co.uk Customer Services8 St John's Hill, London
Rating: 2.13

2.1 Rating 64 Reviews

28 %

of reviewers recommend Moss Bros

Company Reviews

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2.1

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

0870 950 7654

Location:

moss.co.uk Customer Services8 St John's Hill
London
SW11 1SA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am leaving a 1 star review for the Moss Bros in Norwich on White Lion Street. We purchased 2 suits and a pair of shoes from the Moss Brothers in Leeds when we were there for Christmas. They didn’t have the sizes we needed so they arranged for us to pick up from the store in Norwich where we live. I went to pick it up yesterday. First of all, both gentlemen at the till had no smiles on their faces! Secondly, when asked if I can have the suit cover for the suit they told me it will cost £5!! I have just spent £500 and they want to charge me £5 for the cover? Seriously?? They told me it is standard policy and I know it isn’t!! Gentlemen at the NORWICH store, I will definitely not be going back!! You guys need to think long term and not short term!!! You sure have a thing or two to learn about customer service!!”

Helpful Report

Posted 6 years ago

“Awful experience. Suit threadbare & holes after 2 weeks of wear. Bought from Trafford Centre. Defective material / not fit for purpose but still they will not refund. Apparently inspection team are in Bangladesh with no return date!! Couldn’t be more disappointed with this company that I thought had a reputation worth having. Shan’t shop here again & my friends & family feel the same. Have found no empathy from Customer services nor any proper resolution.”

Helpful Report

Posted 6 years ago

“Dreadful service Suit never arrived Just offered refund in 14 days, having taken my money 5 weeks prior and let me do all the chasing to discover item I wanted no longer in stock”

Helpful Report

Posted 7 years ago

“I had a genuine return. I tried the item on( was ordered online) Was not right so within 20mins had ordered another. Went to Trafford store to return the first. Was told it was not in a resale condition. When I insisted that I had ordered another within 24hrs. Just needed a genuine refund. Was told a decision had been made and no I couldn’t. I could however send it back by courier or post. When I insisted again a bit more I was told I was being rude and to get out of the shop. I said I wasn’t and I was in my rights and the item had not been worn. And why would I order another if I didn’t want the item. Nearly £400. I was told to stop shouting and I would be spoken to as I spoke to him and to get out . This yelled across the store. As reordered item is to be delivered at the same store for pick up I am nervous and feel intimidated by the manager. He kept my personal details and didn’t return them. I have shopped with Moss Bros for years but not now. I will take my custom to a nicer place”

Helpful Report

Posted 7 years ago

Moss Bros is rated 2.1 based on 64 reviews