Moss Bros Reviews

Name: Moss Bros
Address: moss.co.uk Customer Services8 St John's Hill, London
Rating: 2.26

2.3 Rating 46 Reviews

33 %

of reviewers recommend Moss Bros

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Metrics

2.3

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

0870 950 7654

Location:

moss.co.uk Customer Services8 St John's Hill
London
SW11 1SA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start? Staff are all nice to you until you ask them questions about an update on when we will have to pay and when they will have our suits ready. Then the staff don't care about you and say we can't guarantee we will have all the suits but you can take a chance and pay for the suits now. Our wedding was in 5 weeks and they wanted us to chance whether we would get all the suits or not. Lucky I found our suits in Next and I have saved money and love them.”

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Posted 2 years ago

“Horrible experience buying a suit from them They cancelled my ordered after 5 days I couldn't attend wedding Avoid”

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Posted 2 years ago

“Would leave zero stars if possible. Ordered a suit a month ago for my wedding and have not gotten any correspondence from company other than initial bill payment (which they gladly accepted). After that nothing even after many attempts to contact just to get a tracking number. Mind you they advertise five to seven day international shipping. Just a little bit of courtesy would go a long way but this company has none. I remember when an exchange of goods and services both parties abliged. But this company doesn't even have the decency to follow with a simple email. Will never do business with them and recommend you do the same. Will be returning the suit on principle if it ever arrives.”

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Posted 2 years ago

“Moss is a rip off ! I dont understand why for click and collect its not free unless I do a shopping of £35. It was never like this before so why during corona? think that's really reckless considering click and collect was normally free. You don't even offer prime delivery services in which many retail brands such as ASOS , BOOHOO, DORTHY PERKINS offer . The facts that I have to pay £35 in order to get collection free (otherwise pay £4.95) or do online shopping over £75 (otherwise under pay £4.95) is stupid especially in a time where there is corona and everyone is suffering! !”

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Posted 3 years ago

“despite me specifically detailing that i do not want my clothes thrown over the garden fence - they still do it! Although Hermes is the courier, Moss Bros are the ones with whom I have a contract, and they need to take responsibility and care about the entire contract and that they have entered into, not just the part that they fulfil themselves (and ignore the part they 3rd party sub-contract out, i.e. the actual delivery) I have specified multiple times PLEASE DO NOT THROW MY CLOTHES OVER THE BACK GARDEN today, again, i came back to find 2 bags of new clothes, sitting in a puddle of water in my back garden, not exactly the experience i paid for or would be willing to accept again. You have lost a customer!”

Helpful Report

Posted 4 years ago

“Moss bros Liverpool bold street, staff very rude and no customer service what’s so ever and the manager was just as bad no help at all . Avoid moss bro , slaters is much better customer service.”

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Posted 4 years ago

“I am leaving a 1 star review for the Moss Bros in Norwich on White Lion Street. We purchased 2 suits and a pair of shoes from the Moss Brothers in Leeds when we were there for Christmas. They didn’t have the sizes we needed so they arranged for us to pick up from the store in Norwich where we live. I went to pick it up yesterday. First of all, both gentlemen at the till had no smiles on their faces! Secondly, when asked if I can have the suit cover for the suit they told me it will cost £5!! I have just spent £500 and they want to charge me £5 for the cover? Seriously?? They told me it is standard policy and I know it isn’t!! Gentlemen at the NORWICH store, I will definitely not be going back!! You guys need to think long term and not short term!!! You sure have a thing or two to learn about customer service!!”

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Posted 4 years ago

“Awful experience. Suit threadbare & holes after 2 weeks of wear. Bought from Trafford Centre. Defective material / not fit for purpose but still they will not refund. Apparently inspection team are in Bangladesh with no return date!! Couldn’t be more disappointed with this company that I thought had a reputation worth having. Shan’t shop here again & my friends & family feel the same. Have found no empathy from Customer services nor any proper resolution.”

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Posted 4 years ago

“Dreadful service Suit never arrived Just offered refund in 14 days, having taken my money 5 weeks prior and let me do all the chasing to discover item I wanted no longer in stock”

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Posted 4 years ago

“I had a genuine return. I tried the item on( was ordered online) Was not right so within 20mins had ordered another. Went to Trafford store to return the first. Was told it was not in a resale condition. When I insisted that I had ordered another within 24hrs. Just needed a genuine refund. Was told a decision had been made and no I couldn’t. I could however send it back by courier or post. When I insisted again a bit more I was told I was being rude and to get out of the shop. I said I wasn’t and I was in my rights and the item had not been worn. And why would I order another if I didn’t want the item. Nearly £400. I was told to stop shouting and I would be spoken to as I spoke to him and to get out . This yelled across the store. As reordered item is to be delivered at the same store for pick up I am nervous and feel intimidated by the manager. He kept my personal details and didn’t return them. I have shopped with Moss Bros for years but not now. I will take my custom to a nicer place”

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Posted 5 years ago

Moss Bros is rated 2.3 based on 46 reviews