Mountain Warehouse Reviews

“ I paid $10 for delivery (ridiculous) and then they want an additional $5 to send it back. ”

“ Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then! ”

“ Ordered about 10 items and informed delivery would take 5-10 days and might be shipped in parts. ”

“ Ordered from this company. They took money on day 1 and then 3 weeks later advised they didn't have some of the items. It was a further week before the delivery came, and some of the items have such terrible sizing they have to be returned. Quality is also not as expected. A month on and still not refunded for the items they didn't send. ”

“ good quality products. found what I needed. Reasonable delivery time. terrible refund policy. after i personally paid for return postage, they deducted $15 from my return simply for processing it. if i had understood this I wouldn't have bought from them as other companies give you free return postage and deduct this amount from your refund, with no charge for processing. first time i have come across this. very unhappy. ”

“ Very slow delivery, will not buy items from this store again. ”

“ Needed wetsuits for watersports course 16th April - ordered on 7th April with delivery timeline of within 7 days - so plenty of time. ”

“ I asked if there was anywhere in their terms that specified delivery would not be refunded on faulty products. ”

“ Worse company to deal with, 3 weeks still waiting for the shipment delivery. Mountain Warehouse used this cheap shipment company that sent me a message a delivery schedule which is getting postponed every day. Now its the 4th week waiting for the shipment. When i send the e-mail i am getting same auto response. Terrible.. ”

“ Mountain Warehouse are showing on their site that items would be delivered within 7 days by standard delivery. ”