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Mountain Warehouse Reviews

2.3 Rating 393 Reviews
B
Happiness Grade
Read Mountain Warehouse Reviews
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Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS
ANCHOR WORKS
HOLME LANE

B

Customer Service - Good

76.92%
Industry Average
Great service at the Exeter store Super advice from a member of staff regarding UV and a top I was looking at. Told me I could order the item in store as they did not have it in my colour or size. Free delivery to home- and I got Blue Light discount.
posted 2 weeks ago - fifiho
Saw a womens goretex waterproof jacket online at a very good price. I’d done a lot of trawling through the websites. Mountain Warehouse had the best price and an extra 20% off. The first one I ordered was too small, but great service from Kendal MW, they got me the next size up and still at the20% off. Brilliant
posted 4 years ago - Cas
The level of customer service we received at the McArthur Glen store was outstanding. Jayne was so very friendly, helpful and is a real asset to Mountain Warehouse. We left very happy not just with our purchase but the shopping experience overall and will definitely return
posted 4 years ago - Wendy Johnson
Excellent customer service... Process refund and price adjustment fast
posted 5 years ago - Anonymous
Thank you Mountain Warehouse for International delivery to Portugal. Exceptional service from ordering to quick safe delivery. Very reasonable postage charge. Wonderful I can kit out my son and grandson so easily with a fashionable wardrobe. Very little choice in their area. What a find.
posted 5 years ago - Kathleen Weigh
Mcarthur Glen outlet store offered service beyond just selling me two coats.
posted 5 years ago - Danielle Cook
After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain Warehouse and commend them for excellent customer service.
posted 5 years ago - Anonymous
Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.
posted 5 years ago - Nick Atkinson
Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work.
posted 6 years ago - Colin8702
Service I received from David second to none, a rare commodity nowadays, he should be recognised by the manager.
posted 6 years ago - Anne Earlie