Mountain Warehouse Reviews

“ Saw a womens goretex waterproof jacket online at a very good price. I’d done a lot of trawling through the websites. Mountain Warehouse had the best price and an extra 20% off. The first one I ordered was too small, but great service from Kendal MW, they got me the next size up and still at the20% off. Brilliant ”

“ The level of customer service we received at the McArthur Glen store was outstanding. Jayne was so very friendly, helpful and is a real asset to Mountain Warehouse. We left very happy not just with our purchase but the shopping experience overall and will definitely return ”

“ Excellent customer service... Process refund and price adjustment fast ”

“ Thank you Mountain Warehouse for International delivery to Portugal. Exceptional service from ordering to quick safe delivery. Very reasonable postage charge. Wonderful I can kit out my son and grandson so easily with a fashionable wardrobe. Very little choice in their area. What a find. ”

“ Mcarthur Glen outlet store offered service beyond just selling me two coats. ”

“ After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain Warehouse and commend them for excellent customer service. ”

“ Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice. ”

“ Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work. ”

“ Service I received from David second to none, a rare commodity nowadays, he should be recognised by the manager. ”

“ No issues with the products or price. However their standard delivery courier is DHL, THAT is the problem. I never have problems with any other courier BUT DHL, 3 days now, "delivered - not delivered - waiting delivery - sorry but your parcel was put in the wrong pile (?huh?) - unfortunately we missed the driver, etc,etc, the errors go on and on and on. Phone back to Mountain Warehouse and they can only confirm the parcel has been picked up and that is is out for delivery....Monday received notification my order is out for delivery, now its Friday and still waiting. Pity customers can not select the delivery courier alternate to DHL. I order many items online and DHL is the worst courier! I may shop elsewhere if only to get another delivery service provider ”