Mountain Warehouse Reviews

“ I purchased a Hill Packable Waterproof Jacket - Style:057897 - Colour: BLACK . But Salesperson: Steven He didn't offer us - Packaway Bag - comes with its own 'stuff' bag, perfect for light travel and very convenient. Which comes with the jacket.This was understood after I got home. Your employees don't know the products they sell. I am disappointed with the purchase and the service. ”

“ I am extremely unhappy with the customer service I received from Mountain Warehouse. ”

“ Terrible customer service who don't get back to you or try sort out defective items..overrated low quality tat over priced as well not made to last longer than 10 months if you're lucky..rubbish! ”

“ I was told by the sales person that the size of jacket I needed could be shipped to me via courier and I would receive it within a week. I doubled checked that it wasn't going to be shipped via Canada Post as they are on strike. She assured me it would not be Canada Post. I received my tracking email and the jacket I bought my son for Christmas is sitting in limbo at Canada Post. I emailed Mountain Warehouse customer service and got a scripted reply that my order was processed and changes aren't possible! ”

“ I ordered some gear and for some unknown reason 6 days after the postal strike they decided to send my product Canada post. We called and were dismissed as not our problem. The problem I have is that it’s winter gear and if the strike continues I may see my winter stuff half way thru the winter. Not good service.. ”

“ No receipt = No help from customer services at all. ”

“ On contacting customer service I am first told it was delivered and then when I contact them again the pack was out of stock. ”

“ They're years behind the time on going the extra mile for customer service, product verification (quality check) to ensure customers are getting what they're expecting and then taking responsibility for return shipping when the item sizes are clearly not accurate, plus there is no option for immediate exchange if I had wanted to do that. ”

“ Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful. ”

“ Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then! ”