Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,921 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI I emailed you last week as I still haven't received my order. I did not receive any response. Very poor service. What is happening with my order???”

Helpful Report

Posted 6 years ago

“Last night I wrote to complain that the experience has been very poor. You sent a 'pair' of boots that are different colour shades. I mean really different ! Obviously and definitively different and I sent a photo of the boots. This experience has demonstrated that you do not have quality checks within the company and send out orders without basic checks . These boots are £70!! I have bought 2 other pairs of Gabor Imagine ankle boots from another company -blue and grey and both pairs are matching and perfect and £20 cheaper! I am awaiting a response from your company”

Helpful Report

Posted 6 years ago

Hello Teresa, and thank you for your message. Our Offices are closed over the weekend and your query is being processed today. Apologies for your uncommon experience and any inconvenience caused, as with all orders there is a FREE returns label attached with your order paperwork so please return them to us at no cost to yourself. They will be assessed and returned to the brand for inspection. As soon as received an exchange or full refund will instantly be processed. Kind Regards Team Mozimo

Posted 6 years ago

“Beautiful slippers and received quickly. Very disappointed in Mozimo, as they did not send a sale alert and I am subscribed to the newsletter. I have missed out on 20% discount and feel rather cheated! Had I known that there was to be a discount a couple of days later, I would have waited. Don't think I will use Mozimo again.”

Helpful Report

Posted 6 years ago

Hi Anne - and thank you for your feedback. We're glad to hear that you were happy with the product and our service. It was unfortunate that you are disappointed in the timing of our Black Friday activity, that we ran during the Black Friday weekend, had you got in touch at the time we'd have been more than happy to help you out. Kind Regards TeamMozimo

Posted 6 years ago

“Shoes ordered when arrived were faulty; I sent an email with photos of the damaged shoe. No response; so I rang myself and they promised to post a prepaid returns label. On learning no replacement shoe of same type available in my size, whilst on the phone I ordered a replacement which happened to be £20 cheaper in the sale. Lauren told me she was crediting me with the difference then and there, and promised the replacements would be sent out as soon as they had received the returned pair. No prepaid label arrived in the post (ever.) I had to ring again, to get the label emailed to me by Lauren. I sent back the faulty pair with the prepaid label, and emailed the proof of posting, but no replacement shoes arrived; so I had to ring yet again. Only then did I learn that allegedly all the replcaement shoes supposedly had the same fault as the original; Lauren persisted with this even when I pointed out I could see the replacement shoes being offered in all sizes, but now at a non-sale price, on the website. The e mail addresses and do not work; does, but they do not reply to any e mail received. On this showing, they are a very shoddy outfit.”

Helpful Report

Posted 6 years ago

Thanks for your feedback, and apologies for your frustration. Unfortunately we didn't have a replacement for your faulty shoe, and as is company policy, a full refund was issued once we received it back in. There was a technical issue with your emails, beyond our control, that we again apologise for in regards to not receiving a reply. Kind Regards Team Mozimo

Posted 6 years ago

“My replacement order has still not arrived it's now 17 th June and my original order was placed on 31st May and the goods arrived back with Mozimo on the 8th June. I have emailed several times and phoned but unfortunately I am still awaiting a response!”

Helpful Report

Posted 6 years ago

Hi Suzanne - Thanks for you message. After the confusion of us not being able to identify your order due to having the wrong details on it, we were happy to have been able to quickly sort it once the correct details were established. Kind Regards The Support Team

Posted 6 years ago

“I still did not received my order. I ordered from different sites different products and it was faster. And still no one contact me from your side for delivery.”

Helpful Report

Posted 7 years ago

“As I explained on previous review Super disappointed wanted black suede for special New Year’s Eve event was sent wrong shoes and by the time they arrived it was too late to do anything When I called to return shoes and say I was very disappointed was offered a quick sorry and obviously a full refund but person didn’t seem that concerned about my experience Not very impressed with the service really”

Helpful Report

Posted 7 years ago

“You sent the wrong size boots - 6.5 instead of 5.5.”

Helpful Report

Posted 7 years ago

“About a week after my order was placed I received an email saying it wasn't in stock and I'd been refunded. Really not happy. Why did it take that long to check stock? Wont be using you again.”

Helpful Report

Posted 7 years ago

“I have not received my order. That’s disappointing as I was hoping to wear one of the pairs of shoes to an event this evening.”

Helpful Report

Posted 7 years ago

“very good at taken money!! Took my shoes back because they squeaked ,they didn't want to listen.young girl said are they right size? I'm actually 60 not child !!this is the first time I've taken anything back.the staff need training how to talk to people .just been away went in shoe shop staff were brill there .completely different than them in beam st.”

Helpful Report

Posted 7 years ago

“I placed an order on 4th July I have not received my shoes or had any contact since receipt of order! Please advise”

Helpful Report

Posted 7 years ago

“Item never arrived.”

Helpful Report

Posted 7 years ago

“Still awaiting refund”

Helpful Report

Posted 7 years ago

“I recieved an e-mail informing me that due to server issues they could not honour my order. They refunded the payment which is yet to be found out”

Helpful Report

Posted 7 years ago

“I retuned a pair of shoes on the 5th August and to date have no refund .when I ring the lines Are busy Also no answer to my text.”

Helpful Report

Posted 8 years ago

Our apologies for the delay to your refund. A member of our customer service team will be in touch with you shortly to resolve this as unfortunately our phone lines can get be engaged during busy times.

Posted 8 years ago

“The page is misleading. I was looking for a particular style and was led to this site because of the advertised price. I couldn't get the I teodu Tory code to work....after numerous attempts, I contacted the company and was told that the additional introductory discount, which gave the overall low price given on the Internet, was not applicable to the item I wanted. This was totally contradictory to the formation on the site which specifically said the low price, including the discount, was available. I paid the increased price, as I wanted the item quickly, and had already aren't an inordinTe amount of time. I explained the problem on the phone and received an apology, but nothing else. I wouldn't use the company again.”

Helpful Report

Posted 8 years ago

Hi Ann, Thanks for your feedback, and we're sorry that you are dissatisfied due to the confusion caused. Being in the midst of our mid season sale, any introductory offers are only valid on full price items. We can only apologise on behalf of whichever affiliate or offer site that lead you to our website, our team are currently investigating these as it appears they are not displaying clear detail about our website or products, unfortunately which is out of our hands. We appreciate you bringing this to our attention. Again we apologise for the confusion and then frustration this caused you. Kind Regards Mozimo Support Team

Posted 8 years ago

“Returned my shoes in the timescale they state and informed the money would be refunded and should be in my account. A couple of weeks later and still no money refunded .”

Helpful Report

Posted 9 years ago

“No emails from company, when dispatched. Took a week to arrive. Returned item as was unsatisfactory. No email to say they had received or refunded my money.”

Helpful Report

Posted 9 years ago

Hi Carol, Sorry to hear this and we apologies for any inconvenience caused. Some customers find that due to their security settings many of our automated emails generated, for such things as you mention, sometimes end up in 'Spam' or 'Junk' folders within mailboxes. Just in case this isn't the issue, our technical team are looking into why you may not of received updates, and we again apologise for any inconvenience. Team Mozimo

Posted 9 years ago

“I ordered a pair of Peter Kaiser navy shoes for a wedding. When they arrived they were black. The shoe box was labelled with all of the correct details for navy but it contained the wrong shoes. I rang customer services who were sympathetic and promised that they would try and trace a pair of navy in my size. I was promised a call back either the following day which was a Friday, or the next Monday. However no one called me back. I wasted a lot of time over this and I would never order from Mozimo ever again.”

Helpful Report

Posted 9 years ago

Mozimo is rated 4.7 based on 1,921 reviews