Mozimo Reviews

Name: Mozimo
Address: 15 Alvaston Business Park, Nantwich Chesire
Rating: 4.65

4.7 Rating 1,921 Reviews

91 %

of reviewers recommend Mozimo

4.7

Based on 1,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0 1270 619484

Email:

shop@mozimo.co.uk

Location:

15 Alvaston Business Park
Nantwich Chesire
CW5 6PF

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Mozimo 5 star review on 4th October 2022

Amal

Mozimo 5 star review on 23rd January 2022

Hazel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received a demand for feed back before even receiving the goods! In fact I'm now concerned that they have not arrived, could you please look into this for me. many thanks”

Helpful Report

Posted 10 years ago

Thanks for your feedback Brigitte, we apologise for any inconvenience caused, and agree that there was a longer than normal delay to your delivery due to the bank holiday weekend.

Posted 10 years ago

“I just want yo follow up my refund. I was informed that it will be processed within 5 days but up tk now it is not yet reflected in my account. hoping for response. WHERE IS MY REFUND??!”

Helpful Report

Posted 10 years ago

Dear Olga, Thank you for your feedback. Sorry to hear you are not happy with the service you received. Your refund was processed on the day you contacted us to cancel your order. Our records show that you placed an order on 26th March, and following on from you contacting us the following day, a refund was then authorised on the 27th March. Refunds usually clear within 5 working days but this is dependent on your bank. We can only apologise for any inconvenience this has caused, but unfortunately this is due to elements out of our control. If you require any further information, then please contact us on shop@mozimo.co.uk and we will be more than happy to help. Kind regards, The Support team

Posted 10 years ago

“I have not received my purchase yet nor has my two emails been replied to Very unhappy Violet Cole”

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Posted 10 years ago

“I haven't received the item yet and I have been asked to review it.”

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Posted 10 years ago

“I had an issue with the item I ordered was not delivered to my address. When I looked into it Royal Mail confirmed it had an incomplete address on it and that I would have to contact mozimo. I contacted mozimo and told I would have to sort it out by going to Royal Mail, collecting the item myself and if I didn't want it to resend it back to mozimo. The male I spoke to at mozimo didn't appear to realise that Royal Mail does not hand over packages willy nilly and will not hand over a package with an incomplete address attached to it even if I showed ID! He expected me to do all the work to retrieve the package , blaming myself for not giving a complete address (surely if this was right mozimo should have contacted the recipient to obtain the full address??) and he wasn't going to lift a finger. This showed how unprofessional mozimo really is and I will not be shopping with them again .”

Helpful Report

Posted 10 years ago

“I haven't received the item yet and I have been asked to review it.”

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Posted 10 years ago

“Their email address does not exist, the phone lines ring out and no-one responds; returns are not processed in a reasonable time. Not to be recommended”

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Posted 10 years ago

“For some bizzarre reason I got this message "Unfortunately your orders failed our domicile residence checks." I buy from all major stores and have done for so many years ....so what this about??? Ridiculous!”

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Posted 10 years ago

Thank you for your feedback. Mozimo payments operate through a payment gateway which is verified by a third party security checking system. This is to protect our customers and ourselves. These security checks can be flagged up for a variety of reasons and we can only apologise that part of your order was bought to our attention through this system. Please feel free to contact us directly if you would like to discuss any further ordering issues.

Posted 10 years ago

“Returned Shoes last week for a replacement smaller size, have not heard anything since. Rated very poor as I do not even know if they have been received by you”

Helpful Report

Posted 11 years ago

Sorry to hear you were unsatisfied with our service Carolyn! We received your shoes yesterday, and your replacement pair will be dispatched shortly. We apologise for the delay in service, but the bank holiday weekend may have impacted the postal services - which is a factor beyond our control. Our system is currently set to inform customers of a dispatch, so when your replacement shoes are sent you will receive a brand new tracking order in your inbox. Moving forward we will review our communications with regards to returns to highlight any areas we may be able to improve on. Many thanks for your honest feedback and we hope your new shoes are a more suitable fit! :)

Posted 11 years ago

“I ordered my shoes last Tuesday the 7th. You took my money out of my account on Wednesday the 8th. Today Friday the 17th I still haven't heard anything. I enquirer on your Facebook page yesterday morning,and still no ones let me know what's going on. Very disappointing .....”

Helpful Report

Posted 11 years ago

Hi Julie, We replied to your message over on Facebook, we've been following up the query with our dispatch team for you since the issue was raised yesterday. Many apologies for the delay with resolving this for you. We strive to provide the best customer service possible so we are sorry you feel this way! Please check your Facebook inbox in the meantime :)

Posted 11 years ago

“A respectable business can not afford to sell an item without the means to deliver it once a purchase has been made. I'm disappointed!”

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Posted 11 years ago

So sorry to hear that you were disappointed with our service, we take every comment and review on board and strive to rectify any issues as quickly as possible.

Posted 11 years ago

“shipment is the slowestttttt ever...I still haven't received my shoes for over a week......where are they?? I will not buy from this site againnnnn...stay away...”

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Posted 11 years ago

“Bought and paid for shoes order number 18685 on 17August, I keep getting advised that the shoes are on the way, still not received.”

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Posted 11 years ago

“The item I ordered was not dispatched - due to a fault in the product, so I was told. I was not informed and only found out when I chased up the order. Since I had paid for next day delivery I was not amused. By the time I realised that Mozimo would not fulfil my order it was too late to order from elsewhere to get delivery by the date I wanted.”

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Posted 11 years ago

“Oh how I would love to have reviewed my two pairs of shoes. But no, I never received them! After waiting a few days I logged onto my account to check if they had been dispatched, it said stilling processing, so I sent a polite message via the website enquiry on the status of my order. Never received a reply. Eight days after placing my order I received a very short email saying unable to full fill my order and it had been refunded, no reason given! Why was my card charged when you obviously didn't have the stock? I have worked for two internet companies so I know how the system should work, not impressed guys, could do a lot better on the customer service!!!”

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Posted 11 years ago

“Cannot write a review my fitflops have STILL NOT ARRIVED !!!!!!!!!!”

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Posted 11 years ago

Mozimo is rated 4.7 based on 1,921 reviews