My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,533 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

My Car Check 5 star review on 8th July 2020

Osazuwa Omede

My Car Check 1 star review on 22nd May 2020

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website very confusing I have already paid for a bundle Which it can’t find . Phone line doesn’t work anymore ! AAAAARRRRR”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We can confirm that we have moved to a digital only approach to support our customers. The decision was made due to most of our customer contacting us digitally via email. We have recently updated to a new service solution via the contact us form on our website. This helps us prioritise and efficiently handle enquiries. We will contact you shortly via email to discuss your account issues.

Posted 4 years ago

“I purchased 3x checks online. This is the second time i have had an issue. First 3x i purchased they failed to send me the additional codes out via email untill i contacted the team and then they were sent. On the second round i purchased 3x more. we are now over 2 months on and i havent had the other 2x codes sent out to me and i have havent recieved a rufund. Be aware they do try to rip you off if you do not chase them!”

Helpful Report

Posted 4 years ago

Hi James We'd firstly like to thank you for using My Car Check. When you bought the 3 bundle, the 2 additional credits are held against your account. These are not issued as special codes. When you log in to your account, the next time you enter a vehicles reg number, select to do a 'Comprehensive' check. You will notice that the 'Buy now' button has changed to 'Use credit'. You will also notice that on the payment page, you have a new payment method 'Pay with credits' and a 'Redeem credit' button. By using this payment method, it will reduce your number of credits by 1 in return you receive the Comprehensive vehicle check. This can be done on the website and credits can also be redeemed on the iOS/Android apps. We just wanted to reassure you that these credits are issued at the time of purchase and you don't need to chase us to get them. They are yours to use whenever you like and they don't expire. Thanks again for using our service. My Car Check Team

Posted 4 years ago

“Dreadful, I'm waiting to hear a reply on a matter on have no responded in over 4hrs this is still counting as I write this review. Plus there is nobody to call now as everything is done via emails . Would not recommend”

Helpful Report

Posted 4 years ago

Hi Adrian, we are very sorry to hear you are not satisfied with our service. Following our discussion we hope you are happy with the resolution.

Posted 4 years ago

“Over priced and incorrect information due to not being upto date avoid there are cheaper and more reliable”

Helpful Report

Posted 4 years ago

Hi Andrew Thanks for leaving feedback. You purchased a 'Basic' check for £1.99. The vehicle you checked a Black Renault came back as all clear with the only item of note being a cherished number plate change back in 2016. Please get in touch with us as we'd really like you to share why you believe the data to be inaccurate and we'll do our very best to remedy. Our contact form can be found hear https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 4 years ago

“Information was not worth the price, it did not help me to make my decision about the car, was asking for chassis, car was 100 miles away.”

Helpful Report

Posted 4 years ago

Hi Nurul Thanks for using My Car Check. Your vehicle report for the Toyota Yaris TR you checked returned you valuable information, the vehicle had no recorded warnings, including no outstanding finance, no write-off, not stolen, no cherished transfer, 0 previous keepers, mileage history etc. Plus specification data, MOT and Tax etc. We'd really appreciate you getting in touch so that we can understand what we can improve so that you wouldn't have left us a 1 star review. Please get in touch using our form at https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 4 years ago

“The car check that I purchased flagged up that the car was a possible write off m. It advised me to not proceed with the purchase and instead make contact with My Car Check directly. Of course the offices were closed at the time i needed to call and so I used 2 other car check services and neither of them flagged up a possible write off. I wonder why My Car Check flagged it as a possible write off but then did not provide any further information. Maybe they want me to pay for another level of service to access this secret information.”

Helpful Report

Posted 4 years ago

“When I have received email please contact MyCarCheck for more detail regards car I have checked no one have responded to my 4 emails I have sent. Terrible service- 100% ignore”

Helpful Report

Posted 4 years ago

“Didn't get the review as the car was a 68 plate and I didn't get my money back - very dissappointed”

My Car Check 1 star review on 10th September 2019

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Posted 4 years ago

“Service used to be great, any issues were dealt with straight away by phone call. Now there is no numbers to call and incorrect information on check sheets and no one to rectify the issues. Tried the contact us page and filled in all my details and still no response. Clearly only interested in taking your money. i will be taking my business elsewhere and advising others within the industry to do the same.”

Helpful Report

Posted 4 years ago

“So disappointed -very limited information when paying for the cheque -can’t see the point !”

Helpful Report

Posted 4 years ago

“The information provided by the paid check was inaccurate. It showed finance outstanding on the car when there isn't any.”

Helpful Report

Posted 4 years ago

Hi Brian Thanks for using My Car Check. Even though finance is settled on a vehicle with the finance company, it can take them a few days to ensure the payment has cleared successfully before updating 3rd parties such as ourselves. In the majority of cases this is not a problem as the clearance period is shorter than it takes for a vehicle to be turned round ready for sale. We're really sorry for the inconvenience and recommend in future that you contact our support team who will happily investigate these for you. We have refreshed your report to reflect that the finance had now cleared after receiving the update from the finance company. Thanks again My Car Check Team

Posted 4 years ago

“Preferred the older version which was not as complicated”

Helpful Report

Posted 4 years ago

Hi Frank Thank you for using My Car Check and using the new product. We've made significant changes from the old so it'll take a little getting used to but our research indicated that we'd taken the right direction in our choice of design. We hope you'll keep using our service and enjoy the benefits of vehicle checks using the new platform. Many thanks My Car Check Team

Posted 4 years ago

“Rubbish showed no finance but on HPI shows that there is”

Helpful Report

Posted 4 years ago

“Not showing mileage! I checked with other hpi checkers and they showed mileage”

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Posted 4 years ago

Hi Mantas Thanks for using My Car Check. We are provided mileage data from sources other than the MOT. As the vehicle searched was less than 3 years old we have to rely on whether the garages used by the seller subscribed to our partners. Other check companies may source there data from other providers. Unfortunately it's not a shared pool of data for every company who provides checks to share. We're sorry for any inconvenience caused. Many thanks My Car Check Team.

Posted 4 years ago

“Tells me DO NOT BUY CAR and email them to find out why. They do not email back or message back via social media message. Useless”

Helpful Report

Posted 4 years ago

Hi Shannon Thanks for using My Car Check. We're really sorry that you've not received the level of service you would expect from us. We had communicated via social media but unfortunately we'd not given you the answer you required. This fall's below our performance standards and we'll be reviewing what went wrong to ensure this doesn't happen again. Once again really sorry for the poor experience, this is not a representative example of our service. Please accept our apologies. Thanks My Car Check Team

Posted 4 years ago

“Terrible. Gave false info that car had outstanding finance but it had none and two checks with other sites showed it was clear! Would never use again as havnt replies to emails about it”

Helpful Report

Posted 4 years ago

“I have credits but can not locate, I emailed for a resolution but no reply. I had to purchase another bundle but I still want a reply to my email.”

Helpful Report

Posted 4 years ago

“Emailed the contact is address about a query flagged up in search, 2 days on still heard nothing.”

Helpful Report

Posted 4 years ago

Hi Thanks for using My Car Check, we're really sorry that we've not responded to your request in an appropriate timescale. We'll look into our processes to understand how this has happened. We've spoken to the customer care team and they're looking into it now for you. Really sorry for the inconvenience. Thanks My Car Check Team

Posted 4 years ago

“Was unhappy to be honest, as paid for service because I needed vin of my bike and was only given last few digits. Which is no help to me.”

Helpful Report

Posted 4 years ago

Hi Dan Thanks for using My Car Check and leaving feedback. We're really sorry but we're not able to provide the full VIN for security reasons, revealing the full VIN would allow unscrupulous people access to use this data in potential criminal activities such as vehicle cloning. We provide a VIN checker so that if you are looking to purchase a vehicle and have access to the VIN by the seller, you can enter it in full to verify that it matches the reg number and data held at the DVLA. Thanks again for using us. Thanks My Car Check Team

Posted 4 years ago

“I paid £10 to do a check on a car I had recently purchased, the check returned with a "do not proceed" warning, this car has outstanding finance (pcp) owing to a major car dealer. Obviously my wife and I were not happy and did not know what to do, or whether or not we still owned our car, did we just now owe thousands of pounds with nothing to show for it? Luckily I have a friend in the Industry, I went to see him the following day, he did his own HPI check with a reputable company and everything came back clear! So don't waste £10 on what may be a cause of unnecessary worry, sometimes paying that little bit extra to get a genuine one is worth it!”

Helpful Report

Posted 4 years ago

Hi Robert Thanks for using My Car Check. We're sorry that you've experienced an issue with our report. We can assure you that we are a reputable company and the report is genuine. Our parent company is 1 of only a handful of companies to own a DVLA data licence. Our report provided you details of the finance company and a telephone number to call to put your mind at rest. However we do appreciate that they may have been closed over the weekend which doesn't help with the worry. Our customer care team would have happily looked in to this issue for you on Monday with the Finance Company. We really do understand how worrying it can be when a vehicle check reveals something untoward and we would have done whatever we could to put your mind at rest by investigating the issue. Once again we'd like to apologise for any inconvenience. My Car Check Team

Posted 4 years ago

My Car Check is rated 4.5 based on 4,533 reviews