“Bought an expensive LED brass pendant that first didn't look like the picture, but we decided to keep it anyway. Then after less than a month after installation, one of the three cables simply snapped, making this huge heavy brass pendant swing over our heads on the dinning table. A very scary experience, but not as scary as their customer service. When contacted them to request a return/refund, was send a list of demands on how the item has to be packed. Considering we didn't have the packing anymore as I sure didn't expect something like this to happen and that the fact that the pendant is huge and in an odd shape, I got in touch with them to request a spare box (they are the manufacturers) and I'd be happy to pay for shipping. Firstly they said that they didn't have a spare box, then when I insisted that's the only way I could ensure properly packaging, they suddenly found a box and tried to tell me it will cost £30. You heard me well... £30 for a cardboard box with foam inside that I WILL SEND BACK TO THEM.
What I gather of all of this is how hard they are trying to make the return for me, so I give up. I won't. All of this on a £160 item that they produce themselves. I have never dealt with a worse company.”
