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Awful service! Sent the wrong order and refused to refund my order even though it was too late to rectify it for me.... AVOID THIS COMPANY!
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posted 5 days ago
- Joanne
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I’m waiting over two weeks in my Delivery when I spoke to the company all they were interested in their terms and conditions I’d stay well of this company I suppose if it works it works if it doesn’t it doesn’t have plenty other companies offer better service
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posted 4 weeks ago
- Anonymous
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Awful Experience. I sent in High Resolution images taken on a DSLR. The quality was shockingly low. I complained and no solutions was offered, no refund, nothing. I explained it was a birthday gift and because it took them so long to deliver, I now needed to move fast if they were going to remedy or refund so I could somewhere else and they stopped communicating with me. Tragic service, product and after care. Avoid.
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posted 1 year ago
- Cory Devayya
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The custom service constantly says: “we will send you an email”.
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posted 2 years ago
- Anastasiia
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I then contacted customer service again and was told someone would chase this up and get back to me, I was informed that evening that there had been a manufacturing fault with my order and they was having to be remade (this is now 8 days since I ordered) and they apparently print and have them ready for dispatch within 24 hours, so even if there was an error which I understand can happen it should have only took 48 hours.
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posted 2 years ago
- Luke Anderton
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I wouldn’t use this company very poor quality and service. I had 4 pictures printed on wood absolutely awful quality.
Refuse to refund only offered replacement.
Lesson learnt l will never use this company again
WILL NOT REFUND
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posted 2 years ago
- David Franks
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Soon as I did I actually started getting fast responses and they agreed to refund for the missing canvas but would reprint the pillow I advised I didn’t want that as the service been horrendous and just wanted refunding they again started taking ages to reply asking for photos of it being chucked away which I sent.
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posted 2 years ago
- Anonymous
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Had to contact customer service as a week after I got a dispatched notification, the tracking still said it was with sender.
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posted 2 years ago
- Anonymous
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I want to report the services of company named My-Picture.
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posted 2 years ago
- Daniela Hristova
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I am extremely disappointed. I ordered a memorial photo and used My Picture due to the positive reviews and quick production and delivery times and the picture hasn’t arrived. I’ve had to spend more money getting a picture from another source. The customer service of the company and the delivery company has been appalling. All AI generated answers and no one to talk to. Very unhappy !!
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posted 2 years ago
- Anonymous
