“Poor quality items, shocking customer service. Would not recommend and would not buy from again. If I could give less stars I would as I am now out of pocket. I am yet to be provided with an item without fault and my friend is without a backpack for her little girl starting nursery as I would not gift a faulty product.”
“I bought the navy personalised backpack. It had some glue and plastic visible that I was unable to remove. My first years replaced the backpack free of charge! Though it took some time as the customer service chat is only open during my working hours and resets if you don’t respond within a certain time frame. The bag is a quality product and holds every I need for a day out with my boy”
“This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby. Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would ‘try again next day’, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house.
Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so it’s now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit. I however will not be shopping with this company again so store credit is no
Good to me.
Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences.
I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.”
“AVOID AVOID AVOID.
If I could give them 0 stars I would.
I ordered a personalised backpack for my Niece's birthday. I ordered in just enough time for it to be delivered and was excited to give it to her. Unfortunately on receipt of the order, the lettering was unfinished making the name appear wonky. I raised this straight away with Geraldine who agreed it was sub standard. She offered me a £5 gift store voucher. I declined as I do not foresee me shopping with them again.
Poor service, poor item, poor craftmanship. AVOID AVOID AVOID.”
“Ordered a personalised comforter that arrived with an unreadable font... therefore the name was illegible. I couldn't give the gift in the end as it looks like the name is spelt wrong with an R looking like an E”
“Complaint sent.
Don’t sign up to this service. Emails every day, take no notice when you unsubscribe never mind how many times you do it.
They ignore email complaints and then continue to email from a no reply account.
Wish I had never bought anything from them. One star for service. Other is for the product.”
“I don’t very often write reviews but I really wanted to do this one.
I ordered a personalised wooden dolls pram for my Granddaughter which had a few problems when it arrived.
I contacted Aleksandra at customer service to tell her about the problems.
Absolutely brilliant service!
The problems were sorted straight away, I have to say the customer service is second to none!
The wooden pram is beautifully made and I know my Granddaughter will love it.
I would not hesitate to recommend My 1st Years, they are a fantastic company.
I will most definitely be ordering from them again.
Than you Aleksandra”
“I was happy with the service given by the representatives but extremely unhappy about the item received,
It was of poor quality, delivery was 5 days late which left me feeling totally disgruntled with the company.
I have received good aftercare and am waiting for a replacement item”
“Love this website for beautiful personalised gifts for parents for arrival of new babies. I have bought many times (last year) as well as recommending to other family and friends who have also since purchased gifts. Gorgeous products and beautifully presented in gift boxes and bags etc.”
