“Ordered some items that seemed a really good price, the items said in stock which I sent the company a picture to prove this after I received an email 3 days later to say there was a lot of interest in the items and they had sold out and would not be getting any more stock. I asked them had they mis priced them as usually at every other merchant the 28mm filter is a lot more than the 22mm but on their site this was reversed. I found out about the filter offer on a closed forum and every one of us got the same email saying they were out of stock. Very disappointing that if they made a mistake they can't admit it and also after taking our payment and keeping it for 3 days they won't fulfil the order we made. Will definitely NOT be using them again.”
“Not sure if this company is a scam or if they don't know what the prices should be. Ordered 2 items which seemed to be a good price then a few days later I received an email to say that the items ordered were out of stock and they didn't know when they would be getting them in again. I queried this as the website was still showing them as in stock, to which they said they would be removing them, not sure why they would leave something as in stock if they don't have it available. Just checked today and not only are they still in stock but they've gone up in price by £40 each. From other reviews it seems I'm not the only one this has happened to hence making me think that the company might be dodgy.”
Thank you for your review, we always want to know how our customers feel so we can improve this.
I would like to address a few issues I can see you have raised.
In regards to the product which isn’t listed as “out of stock” regardless of being out of stock- this is because we haven’t yet got an automatic process of live stock updates and everything that is out of stock has to be manually corrected. By time it carry this out it can be 1-2 days and then generally speaking 6-7 days later the product is back in stock therefore, we do notify it but even if it isn’t changed we let our customers know as soon as the supplier tells us.
All products are sent out from the supplier( to prevent damage of the items) therefore they have to advise us the item is out of stock.
As a business we have to have a price increase every now and again, as you may know or have seen our prices have been ridiculously cheap compared to other websites online. After 5 months of these prices we have decided to increase the price slightly, however if you was to compare this product plus delivery to any other website plus delivery we would still be the cheapest because we offer 4.99/9.99 delivery on any item no matter how big or small.
We can assure you we are not a scam, we are just a new online company that are trying to perfect the online business and with everything, unfortunately some hiccups may arise along the way. Regardless of these hiccups we are always willing to try and resolve this as quickly and efficiently as possible. For example we answer our phones up until 8pm in the evening despite closing for business at 5pm, this is the dedication we have for our customers.
I hope this clears up any of your doubts about us.
Kind regards,
My Bubble Bath
“Useless
Ordered a sink and tap over 2 weeks ago (3rd January). Chased up last Monday, as I received no update for the delivery, to be told it would arrive tomorrow (Tuesday).
Did not arrive Tuesday, chased up again Wednesday to be told the courier had it and it would be delivered Thursday or Friday.
I think you can all guess what happens from here? Yes, waited in Thursday and Friday and still no sink and tap.
Chased up again yesterday (20th January), almost 3 weeks have passed now and out downstairs toilet cannot be finished due to the missing items. I was told the sink was out of stock (Bizarre as the courier supposedly had it the day before!!!)
Now waiting on a refund, which I’m not confident I will get. I will update this review in due course.
Not happy!!!”
thank you for letting us know how you feel. we take all reviews seriously and always try to change to better ourself.
we understand how annoying your situation is, we always try our best to get deliveries out the door with 2-3days. however, the item you ordered is currently out of stock with suppliers ( I'm sure you have checked this now) however, we did have one in the warehouse. we send this out to get delivered to you. we updated you as we heard from the carriers at the time and when you called me yesterday i phoned the carriers while you was on the phone. the carrier then did tell me they have damaged your item and is not fit to send out to yourself. i did explain this on the phone to you and told us it was fine and to refund the amount for that item but to keep the other item on to be delivered.
so therefore we have done this, we have also issued your refund first thing in the morning. we do apologise for this happening however there are certain things that are not in our control.
we take your feedback on board and from this we will try to better ourselves.
thank you for the feedback.
“I got a bath tub from mybubblebath . I found so many collections on their website. Even the price was very minimal than expected with the best brands. I love that.
Well, even after ordering the product, I was a bit worried about the delivery that there should not be any damage as such. I got the item and was so happy with the care they have taken while packing the product. Thank you guys.”
“Awesome customer service! Yes, I had a problem while searching out for a product. I called them, and they help me with the product search. That product was not in stock at that time. They told me that they would intimate me when it will be made available. And after a week time, I got a response on with the update on the stock.
I have not expected a call on stock update. I am very impressed, and I ordered the product.
It’s very rare to see such a dedicated team who cares for their customers. I got my product delivered on time. I would recommend them to all my friends, for sure.”
“My Bubble Bath are definitely a family run business that cares about their customers. I called them at 8.30pm and was very surprised that they answered and helped as I couldn't find the product I was looking for on the website. The next day they sourced the item and was shockingly cheap!”
