“Ordered on 29/08/21 paid for express delivery have not received the items no response form email or phone my whole work has stopped because of this item's I Will be contacting trading standards today this is a scam been in touch with bbc watchdog today let's see what happens”
“Ordered a basin tap and shower bath mixer tap in mid Jan. In early Feb I chased the order, and whilst the communication was good I was told daily I would receive my order the next day. About 5 days later I did receive a package but with only one tap in (even though they had promised me it would be both taps) . It was then established that my other tap wasn't in stock and not due until late march!!! (EVEN THOUGH ITS STILL IN STOCK ON THEIR WEBSITE but at double the price i paid as I bought in the jan sale ). So I've now had a refund and sorced the same tap somewhere else and received in 2 days. Unfortunately its cost me more than the original price as I've missed out on the Jan sales and now paid 2 lots of delivery. So unless you can guarantee they have the stock, Do not buy from them , it will cause you no end of issues !!!”
“What a nightmare placed an order early January they never told me item was not in stock if so i wouldnt have ordered anything,I contacted them they tried to tell me they had rang me which was a lie as I always have mobile close at hand for personal reasons, they told me it would be in stock 6th Feb so I waited still no sign of my order so I contacted them and was told it was delayed till 12th Feb surprise still no sign of order. They take forever to email back and really they should be sending items out where they can be tracked. Such a bad company had nothing but a nightmare. I recommend you avoid at all costs as I will be aswell as my friends and family .”
“Placed an order, bank card verification passed, got a message that order could not be completed, no order acknowledgement.
Money taken from bank, no response from phone or emails.
Would give no stars if it were possible. Shall be contacting my bank to do a charge-back on this transaction.
Beware ! Don't lose your money !”
“is it a scam? I placed at order last Thursday, paid for express delivery (2-3 days) - did not receive any feedback, order status update, none of my calls or emails have been answered.”
“Useless
Ordered a sink and tap over 2 weeks ago (3rd January). Chased up last Monday, as I received no update for the delivery, to be told it would arrive tomorrow (Tuesday).
Did not arrive Tuesday, chased up again Wednesday to be told the courier had it and it would be delivered Thursday or Friday.
I think you can all guess what happens from here? Yes, waited in Thursday and Friday and still no sink and tap.
Chased up again yesterday (20th January), almost 3 weeks have passed now and out downstairs toilet cannot be finished due to the missing items. I was told the sink was out of stock (Bizarre as the courier supposedly had it the day before!!!)
Now waiting on a refund, which I’m not confident I will get. I will update this review in due course.
Not happy!!!”
thank you for letting us know how you feel. we take all reviews seriously and always try to change to better ourself.
we understand how annoying your situation is, we always try our best to get deliveries out the door with 2-3days. however, the item you ordered is currently out of stock with suppliers ( I'm sure you have checked this now) however, we did have one in the warehouse. we send this out to get delivered to you. we updated you as we heard from the carriers at the time and when you called me yesterday i phoned the carriers while you was on the phone. the carrier then did tell me they have damaged your item and is not fit to send out to yourself. i did explain this on the phone to you and told us it was fine and to refund the amount for that item but to keep the other item on to be delivered.
so therefore we have done this, we have also issued your refund first thing in the morning. we do apologise for this happening however there are certain things that are not in our control.
we take your feedback on board and from this we will try to better ourselves.
thank you for the feedback.
“See my initial review posted 2 months ago. I did not receive the goods I ordered on 18/09/2019 (order no: 2800001045 so they can't pretend they can't find my order). Fortunately, I got all my money back as I paid by credit card. I hate posting a negative review but in the circumstances, it's unavoidable. I would give no stars if I could.”
“I ordered my goods on 18/09/2019 for 7 days delivery. It's 27/09/2019 and I haven't received them. Phoned customer service and it went to voicemail. No one has called back. I think the risk is too high if you buy from this company. Avoid.”
“Ordered some items that seemed a really good price, the items said in stock which I sent the company a picture to prove this after I received an email 3 days later to say there was a lot of interest in the items and they had sold out and would not be getting any more stock. I asked them had they mis priced them as usually at every other merchant the 28mm filter is a lot more than the 22mm but on their site this was reversed. I found out about the filter offer on a closed forum and every one of us got the same email saying they were out of stock. Very disappointing that if they made a mistake they can't admit it and also after taking our payment and keeping it for 3 days they won't fulfil the order we made. Will definitely NOT be using them again.”
“A nightmare from start to finish. Full of promises and no action. Customer service is a zero. No tracking details, no return calls just texts saying he’s in a meeting. Avoid this company, will grab your money and not send you the goods. The worst online shopping experience ever. Will battle now for my refund.”
