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MyHeritage Ltd Reviews

2.2 Rating 13 Reviews
31 %
of reviewers recommend MyHeritage Ltd

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Anonymous
Anonymous  // 01/01/2019
“One of the turning points for me was connecting with After weeks of dealing with unhelpful support from the original platform, I felt completely stuck. actually listened, took my concerns seriously, and took action. They ultimately helped me resolve the issue, and their consistent updates were a lifeline throughout the process. Highly recommended.”
MyHeritage Ltd 1 star review on 17th September 2026
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Posted 1 week ago
“Global Assets Recovery was supportive and professional throughout the process. They communicated clearly, kept me updated, and helped me better understand the steps involved. I truly appreciated their patience and guidance.”
MyHeritage Ltd 1 star review on 6th September 2026
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Posted 2 weeks ago
“When I first reached out to ERF, I was understandably cautious. I had already spent time trying to figure out the best way forward, and I didn’t want to make another decision without knowing exactly who I was dealing with. What changed my perspective was the way ERF handled my situation from the beginning. They listened carefully, explained the process clearly, and addressed my concerns without making me feel pressured. Their communication was consistent, and I always had a clear understanding of what was happening and what to expect next. For me, that professionalism made all the difference. During what was already a stressful situation, having a team that communicated clearly and treated my concerns seriously gave me a level of confidence I genuinely appreciated. I’m very glad I decided to give ERF a chance. Based on my experience, I would confidently recommend them to anyone looking for professional, reliable, and straightforward support.”
MyHeritage Ltd 1 star review on 6th September 2026
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Posted 2 weeks ago
“I don’t usually leave reviews, but I felt this was worth sharing. I had been dealing with an issue for a while and wasn’t sure who to trust. When I reached out to Alpha Recovery they handled everything professionally and kept things clear from the start. No pressure, no false promises just honest communication. The whole process was smooth and well managed, and I’m satisfied with the outcome. I’d recommend Alpha Recovery to anyone looking for reliable and straightforward help”
MyHeritage Ltd 1 star review on 25th August 2026
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Posted 4 weeks ago
“I was honestly hesitant at first because I had already spent a lot of time trying to find the right help. When I contacted ERF, what impressed me was how patiently they listened and how clearly they explained everything to me. They never made me feel rushed or uncomfortable asking questions. Every step was explained in simple terms, and their communication throughout the process made me feel much more confident about moving forward. I truly appreciate the professionalism, patience, and attention they gave to my situation. It was a reassuring experience during a stressful time, and I’m grateful I decided to reach out to ERF. I would definitely recommend them to anyone looking for professional support.”
MyHeritage Ltd 1 star review on 24th August 2026
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Posted 1 month ago
“I sincerely appreciate all your assistance throughout the entire process. Your support, prompt responses, and clear communication made everything much smoother and easier for me. It was a pleasure working with you, and I truly hope we have the opportunity to collaborate again in the future.”
MyHeritage Ltd 1 star review on 21st August 2026
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Posted 1 month ago
“They took money out of my account even though I had only used the free trial time. They did it in 2024 originally £120, then again a year later although I hadn't been on the site at all this year. Dont use this website. I certainly would not recommend it.”
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Posted 1 year ago
“My Heritage helped me find out some exciting facts about the history of my family and extended family. No one else does anything like this!”
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Posted 1 year ago
“Superb customer service. Just the best”
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Posted 1 year ago
“JUST STOLEN MY MONEY £229.00 DO NOT SUBSCRIBE”
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Posted 1 year ago
“This company hides a subscription behind the purchase of your kit. They don't tell you about the subscription anywhere until you get charge after the classic 'first month free trial'. Then it's 114£ suddenly out of your pocket with no warning. Stay away from this scam.”
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Posted 4 years ago
“Very good customer services, eager to please, very helpful and understanding. When I accidentally purchased a DNA kit (already had results from another company that could be used for MtHeritage without having to buy another kit), they were very prompt in issuing a full refund. They also respond to 'phone calls after only one 'menu' item with a real person who is able to help with technical issues etc very efficiently.”
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Posted 7 years ago
“Everything on the right time!”
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Posted 8 years ago
MyHeritage Ltd is rated 2.2 based on 13 reviews