MY NEW MOVE Reviews

Name: MY NEW MOVE
Address: 34 South Molton street, London
Rating: 4.84

4.8 Rating 111 Reviews

95 %

of reviewers recommend MY NEW MOVE

Company Reviews

Questions

Metrics

4.8

Based on 111 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

2036673648

Email:

hello@mynewmove.co.uk

Location:

34 South Molton street
London
W1K 5RG

Write Your review

Tell us how MY NEW MOVE made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i paid my deposit and had to withdraw from the sale as i didnt get my mortgage as im 70 years old ,i asked newmove for a refund and so far 9 months later with numerous emails and left messages on answer machines still no joy .they seem to be a good company but they dont like to pay back money they say was a deposit .other companies dont ask for a deposit when you are only checking them out .some one needs to take them to court via small claims they need to be taught a lesson and stop hiding behind answer machines”

Helpful Report

Posted 1 year ago

“I’ve been waiting for a refund for 8 months multiple emails remain unanswered and the phone number doesn’t connect with anyone complete scam company”

Helpful Report

Posted 1 year ago

“I have never written a review, but feel this time round I have to speak up as the service I have received is shocking. I was told over 2 months ago I can expect a refund then a few weeks ago I also requested a copy of my search pack as was told how much they were going to deduct from my initial payment. Then to be told I would get a refund on the day and how their charges work by a so director of the company who hid behind a generic email address. Then having to chase both refund and search pack today to be asked to send in bank details again. I think this company is immoral/unethical and wants innocent people caught in their web of deceit. On a plus side, nameless individuals on this site have made it possible for me to share my shocking/appalling experience. Come on money isn't everything, stop trying to con people and commit to the service you offer, as people are paying for this from their hard earnt money. Ps, check out trust pilot as well. The number of reviews that state no refund and the period they have been waiting reconcile with my experience.”

Helpful Report

Posted 2 years ago

“**DO NOT USE** False advertisement and not a solicitors. We had an offer accepted on a property and instructed my new move to act on conveyancing for us. they advertised "no sale no fee" and fixed price solicitor fee's. We paid our account opening fee and as soon as this happened we were then off loaded to another company called ConveyLaw who are an actual solicitors. my new move don't actually do your solicitor work for you. problems started straight away. Once we received the pack from the sellers solicitors ConveyLaw then increased our legal fees by £1,200 as they said they had to do some additional work on the land title that nobody was aware of initially. we weren't happy as we had been told it was a fixed fee. as a result with the increase in costs we had to pull out of the house as we couldn't afford the extra work at the minute and any more unexpected cost increases. My New Move then refused to refund our £299 that we have paid to them for the work even though they advertise no sale no fee and guaranteed quotes. Brandon the MD then also refused to send me a link to review the company on this website so i had to go direct to them and prove i had dealt with the company and send them an invoice to allow me to notify everybody else what cowboys they are. all the reviews on here must be cherry picked by Brandon on who he lets review his company. I have also reported this company to Trading Standards, The SRA and the Legal Ombudsman, I have attached a picture of the email trail from Brandon confirming him blaming me for purchasing a property with a legal title that needed more work which nobody would have ever been aware of. My advice, find a local company pay the extra £100 and have a quality solicitor do your work. not this company who then hand you of to a 3rd party makes the whole process a lot more complicated. Possibly the worst solicitors(If they are one) i have ever dealt with.”

Helpful Report

Posted 4 years ago

Dear Mr Morris Thank you for taking the time to review our service. Having looked into your file and having spoken to your firm of solicitors directly, it appears that the information you provided to us was not correct and that your freehold property was, in fact, a leasehold property. As a leasehold matter, this will obviously increase the amount of work that a solicitor has to do on your behalf and hence the increased costs incurred for the additional work. Again, it appears the Solicitor has advised there are substantial defects with the title which will require additional work from the Solicitor. Regarding a refund, disbursements are not refundable ie the property searches of £199 as this is a cost we pay to a third party we cannot request the return of the funds from the Council because you’ve decided to withdraw. You can, however, sell the searches to a new buyer or vendor. The initial £90 is not refundable after 14 days we hold the funds under our no sale no legal fee policy and you may use this deposit for your next purchase. No legal fees are being applied by Convey law for the work they have undertaken under the no sale no legal fee. We note you have benefited from a Report on title which has provided substantial information from the firms investigation of the title and protocols forms in order for you to abort your purchase. I do hope you understand this and that we can only provide a fixed fee quotation with the assumption that the information provided to us and the solicitor is correct at the time of instruction. We wish you well for the future.

Posted 4 years ago

MY NEW MOVE is rated 4.8 based on 111 reviews